Tony Rodriguez

Hello, Damon,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

Hello, Catholicans,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et_b_header-socials.et_element-top-level.flex-row a[data-tooltip]:before {
    display: none !important;
}

We hope this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, Sumit,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, PR,

Thank you for contacting us.

You can check and edit all available options for Search under XStore > Theme Options > Header Builder > Search. Please refer to the attached image for reference. https://postimg.cc/k2h76TCv

Furthermore, you may use any third-party plugin that better meets your requirements, however, this is done at your own risk.

Best regards,
8Theme’s Team

Hello, Ashraf,

We have conducted a check of your website on a personal mobile device and have confirmed that it is functioning properly in AMP mode. The AMP plugin appears to be working correctly. We recommend that you clear your mobile browser cache and check again.

We have also recorded a video for your reference. Please watch it in its entirety. https://www.veed.io/view/050137e4-94ee-44b7-9673-653010d26a80?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

Hello @PR,

We understand that you have a query regarding the content of a static block. We would like to explain that the scroll to the right appears on specific screen resolutions so that customers can scroll and view the content which is hidden on the right side. Removing the scroll to the right will not allow customers to scroll and the content will be cut off. Therefore, we suggest not to remove the scroller.

However, if you still wish to try, you can use the following CSS code to remove the scroll to the bottom.

.et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist) {
    overflow-x: hidden !important;
}

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @PR,

Thank you for reaching out to us. We appreciate your contact and for seeking my opinion on this matter. I would like to assist you in the best possible way. However, I must inform you that our team member, Rose, is indeed correct in stating that there is currently no available solution for your request. It would either require additional customization or can be submitted as a feature request for consideration in our future theme updates.

We understand that this may not be the desired outcome for you, and we apologize for any inconvenience caused. Our team is constantly working to improve our products and services, and we value your input in shaping our future developments. By submitting your request as a feature suggestion, our team will carefully review it and take it into account for future updates.

We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.

Best Regards,
8Theme’s Team

Hello, rebeca,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

You may upload the screenshots on https://postimages.org/ OR https://imgbb.com/ and paste the links here.

Kind Regards,
8theme team

Hello, @webpat,

1) In order to resolve your issue, please edit the relevant static block using Elementor > Edit the relevant element > Advanced > Xstore Ajaxify > Lazy Load > Toggle it OFF and Publish it.

Once this is done, please check back on your site.

For further reference, please refer to the image provided at the following link: https://postimg.cc/v4T7Jn3h

2) We have conducted an investigation and determined that the issue you are experiencing is due to the CDN being enabled on your site. Please refer to the attached image for further reference: https://postimg.cc/kDwb74Vp

To deactivate the CDN on your site, we recommend that you contact your web hosting provider. Ask them to flush the complete CDN and server cache and disable the CDN for your website until you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @PR,

Thank you very much for letting us know that our assistance was successful! We’re delighted to hear that the issue has been resolved. Your satisfaction is of utmost importance to us.

This topic is closed.

If you have any additional queries, please don’t hesitate to let us know. We’re here to help!

Best Regards,
8Theme’s Team

Hello @HmirceaD,

We suggest disabling the mini cart in the Elementor settings as shown in the screenshot provided. For more information, please refer to the Elementor Help Center article on the Menu Cart widget.

https://prnt.sc/26nx5us
https://elementor.com/help/menu-cart-widget-pro/

Best Regards,
8Theme’s Team

Hello @PR,

Thank you for reaching out to us. We are always here to help and we welcome any further inquiries you may have.

We hope you have a pleasant day and we look forward to hearing from you soon.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello @PR,

We regret to inform you that due to the small screen resolution, it is not possible to change the position of the item and make it clickable. This would require additional customization.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello @deeptaman,

Thank you for selecting and using our theme.

Could you please provide us with more information regarding the issue you are experiencing when installing a particular preset Elementor template block? A screenshot of the issue would be helpful for us to better understand the situation and provide you with the necessary assistance.

You may upload the screenshots on https://postimages.org/ and paste the links here.

We look forward to hearing from you.

Best regards,
8Theme’s Team

Hello @PR,

We hope that the following code will help you to make the mobile menu off-canvas as 100% on the mobile version:

@media(max-width: 767px){
.et-content_toggle .et-mini-content.active, .et-off-canvas .et-mini-content.active {
    width: 100% !important;
    max-width: 100% !important;
}
}

We wish you success in your endeavor.

Best Regards,
8Theme’s Team