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Issues shop after publishing staging to live site

This topic has 4 replies, 2 voices, and was last updated 11 months ago ago by Tony Rodriguez

Sumit

Participant

May 31, 2023 at 07:50

Issues with my shop page

Please, contact administrator
for this information.

#358250 Copied Theme version: 9.1.16 WooCommerce version: 7.7.1

3 Answers

Tony Rodriguez

Support staff

May 31, 2023 at 09:30

Hello, Sumit,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#358259 Copied

Sumit

Participant

May 31, 2023 at 10:29

here is the details

Please contact administrator
for this information.

#358277 Copied

Tony Rodriguez

Support staff

May 31, 2023 at 12:05

Hello, Sumit,

Thank you for the login details. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have selected the shop page under WordPress Dashboard > Woocommerce > Settings > Products. For reference, please see the attached image. https://postimg.cc/ct8S1p12

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#358285 Copied
Tagged: issues, live site, publishing, staging, templates, woocommerce, wordpress
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