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Floating menu – wrapper is disabled in the server

This topic has 6 replies, 2 voices, and was last updated 11 months ago ago by Tony Rodriguez

Jordan

Participant

June 2, 2023 at 22:02

Hello im getting this error when i activated floating menu and added a SVG.

“: file_get_contents(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0 in”

Please assist.

#358483 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

5 Answers

Tony Rodriguez

Support staff

June 3, 2023 at 05:51

Hello, @Jordan,

The error message you’re encountering suggests that the allow_url_fopen setting is disabled on your server’s configuration.

To resolve this issue, Please try to contact your service provider and ask them to fix this.

Alternatively, we suggest that you try to upload the SVG icon locally instead of fetching the SVG file from a remote URL. You can download it and upload it under the Floating Menu > Items.

For example, you can download the SVG icon here: https://www.svgrepo.com/collection/stylized-oval-interface-icons/

For reference, please watch this video: https://www.veed.io/view/8bffee8c-88aa-407f-9359-44c55d661ec5?sharingWidget=true&panel=share

Best regards,
8Themes Team.

#358492 Copied

Jordan

Participant

June 5, 2023 at 19:39

Hello,
I’m doing the same as the video and download even from the link that you provided the issues still exist.

#358664 Copied

Tony Rodriguez

Support staff

June 6, 2023 at 06:48

Hello, @Jordan,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials and also provide FTP access, in the private content area of this topic, we need to check this situation more deeply.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#358680 Copied

Jordan

Participant

June 6, 2023 at 15:15

Here is the info you need.

Please contact administrator
for this information.

#358746 Copied

Tony Rodriguez

Support staff

June 7, 2023 at 07:58

Hello, Jordan,

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have uploaded the SVG icon under the XStore dashboard > Sale booster > Floating Menu, and it appears correctly on your website. For your reference, please see the images attached (links provided below).

https://postimg.cc/k235SNGG
https://postimg.cc/8jCcDk3k

We hope this information is helpful.

Best regards,
8Theme’s Team

#358784 Copied
Tagged: floating menu, seo friendly, server, themes, woocommerce, wordpress, wrapper disabled
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