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Xstore wordpress header – help – elementor

This topic has 8 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

coffeedog

Participant

August 6, 2023 at 12:50

Hi, I have a problem more picture. i don’t know how to fix it anymore. i still have black color there

further I would like to ask is it possible to make a header using elementor and edit it there? how?

#363805 Copied Theme version: 9.1 WooCommerce version: last

7 Answers

Rose Tyler

Support staff

August 6, 2023 at 13:42

Hello, Coffeedog,

Thank you for getting in touch with us.

Your site is under maintenance mode, so we can’t check it without access.

Please try to disable the Menu cache in Theme Options > Speed Optimization, clear cache of the browser, and check the header after that.

If you would like to replace our header builder with Elementor, we would recommend you contact support of the Elementor plugin.
We do not have restrictions for this from our theme side.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#363806 Copied

coffeedog

Participant

August 6, 2023 at 19:35

thanks for the response, can you take a look now? it’s open to the public, I still have the black foteer and header.

It’s a clean install of wordpress and xstrore

#363819 Copied

Tony Rodriguez

Support staff

August 7, 2023 at 05:45

Hello, @coffeedog,

Thank you for your response.

We have conducted a review of your website and the header and footer appear to be functioning correctly. Please refer to the screenshot provided at the following link: https://imgur.com/jovrPHH

If this is not sufficient, please provide a more detailed description of your request, including a screenshot of what you are looking for. Also, create temporary wp-admin access, so we can check your settings and help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Best Regards,
8Theme’s Team.

#363825 Copied

coffeedog

Participant

August 7, 2023 at 10:37

Hello I have sent you an account, please check whatever I do in the payment etc. it does not show on the website

It’s a clean installation + template

Please contact administrator
for this information.

#363855 Copied

Rose Tyler

Support staff

August 7, 2023 at 10:44

Hello, @coffeedog,

Thank you for your response.

Thank you for getting in touch with us.

What exactly problem do you mean? Please provide screenshot of the problem. Also, provide URL of the page where the problem is visible.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#363857 Copied

coffeedog

Participant

August 7, 2023 at 10:47

problem probably solved, it was hostin and cloudflare

thanks for you time

#363858 Copied

Rose Tyler

Support staff

August 7, 2023 at 10:56

Hello, @coffeedog,

Thank you for letting us know!

Best Regards,
8Theme’s Team.

#363859 Copied
Tagged: elementor, header, help, woocommerce, wordpress, wordpress templates, xstore
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