“Select Option” into “Wishlist” or “Product Compare” and intend to add it to the cart

This topic has 7 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: william hsueh
    william hsueh
    Participant
    August 5, 2023 at 08:43

    Hi:

    When I put “variable product” — “Select Option” into “Wishlist” or “Product Compare” and intend to add it to the shopping cart, it cannot be added. But “Simple Product” can be added to the shopping cart.Products are in stock。

    Please see the Private content area… Link1~Link3

    Another thing, when looking at “wishlist” or “prodcut Compare”, some of the “Select Option” are in Chinese and some are in English, and I can’t use LOCO to correct them.

    Please see the Private content area…Link4

    Best Regards,
    William

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 5, 2023 at 10:12

    Hello, @william hsueh,

    1. Variable products have “Select options” text on buttons on the Wishlist page – https://prnt.sc/V34x29-nKvjs , it means then the variation should be selected before adding to cart, in another case the product can’t be added. https://prnt.sc/Xod-zVo1qZft – click on the button on this screenshot will not add any product to cart because all they are variable and variation if not selected, but products with selected variation can be added to cart from wishlist – https://prnt.sc/Sgsky-tmtkeA

    Same as for the Compare page as well.

    2. Please provide the URL of the products having “Select Option” in Chinese and in English, so that we will further look into it for you and help you out accordingly.

    Kind Regards,
    8theme team

    Avatar: william hsueh
    william hsueh
    Participant
    August 6, 2023 at 14:41

    Hi Tony:

    Re-build the same product, both problems solved at the same time。
    Will it be related to the “Wishlis” and “Product Compare” functions after I create the product first?

    Best Regards,
    William

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2023 at 15:25

    Hello, @William Hsueh,

    Thank you for your response.

    Please sync the translation of WooCommerce plugin – https://xstore.helpscoutdocs.com/article/103-translation-files-update and check if it fixes the problem with the translation of “Select Options”.

    Right now we are not sure why you face the mentioned problem. If you can re-create products to fix it, please do this. If you can’t, another specialist will check the situation on your site more deeply after the weekend.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2023 at 06:47

    Hello, @William Hsueh,

    We’ve checked it more deeply.
    Another solution can be the activation “Wishlist For Product Variations” via Theme Options > Speed optimization.

    Kind Regards,
    8theme team

    Avatar: william hsueh
    william hsueh
    Participant
    August 7, 2023 at 19:04

    Rose :
    The solution mentioned above is that the problem can only be solved by re-creating a new “variable product”.
    The following two products are available for your company to test.
    Please Check Private content area…

    Best Regards,
    William

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2023 at 12:07

    Hello, @William Hsueh,

    Thank you for your response.

    It is possible that you have imported these products from somewhere and their IDs have been mixed up. We do not visually see any specific reason from our side for the problem.
    You do not have that many products, please recreate them to resolve the issue.

    Kind Regards,
    8theme team

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