Hello Manish Singh,

We hope that our proposed solutions have been of assistance in resolving your issue. Please take your time and let us know the result.

Should you require any further assistance, please do not hesitate to contact us. We are always here to help.

Have a pleasant day.

Best Regards,
8Theme’s Team

Hello, Aceplusglobe,

Thank you so much for purchasing our theme and contacting our support center.

Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to OFF.

Additionally, please navigate to XStore > Theme Options > General/Layout > Mobile Optimization to OFF.

Clear the cache then check the result.

If the issue still persists, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Dee,

The “redirect_uri_mismatch” error is a common error that occurs in OAuth 2.0 authentication when the redirect URL specified in the authorization request does not match the redirect URL registered with the OAuth provider.

Here are a few possible reasons for this error:

1. Incorrect Redirect URL: The redirect URL you provided in the authorization request doesn’t match the one registered with the OAuth provider. The redirect URL must be an exact match, including the protocol (http/https) and the full path.

2. URL Encoding Issues: If your redirect URL contains query parameters, make sure they are properly URL-encoded. Any special characters or reserved characters in the URL should be encoded according to the URL encoding rules.

3. HTTPS/HTTP Mismatch: Some OAuth providers require the redirect URL to use a specific protocol (e.g., HTTPS). If the provider expects an HTTPS redirect URL, make sure you’re using it correctly.

4. Dynamic Redirect URL: If you are dynamically generating the redirect URL, ensure that the dynamic part of the URL is consistent throughout the authentication process. Any changes to the URL between the authorization request and the token request can result in a redirect URL mismatch error.

5. Subdomain Mismatch: Some OAuth providers enforce subdomain matching, meaning that the subdomain in the redirect URL must match the one registered with the provider. For example, if you registered “example.com” with the provider, the redirect URL should be something like “https://example.com/auth/callback” rather than “https://www.example.com/auth/callback”.

To resolve the “redirect_uri_mismatch” error, double-check the redirect URL you are using, compare it with the registered URL, ensure proper encoding, and verify protocol and subdomain matching. If necessary, update your OAuth provider configuration with the correct redirect URL.

Best Regards,
8Theme’s Team

Hello @cloudtechltd,

We apologize for the inconvenience, but we are unable to view the screenshot you provided. Could you please upload the screenshot to this site: https://postimages.org/ and share the URL with us so that we can investigate further?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Kapil Dev,

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have just toggled OFF the content Bordered Layout. Please see the attached image for reference. https://postimg.cc/YG2wy0H4

Please refer to the image provided at the following link for further reference: https://postimg.cc/CdGJv7KQ and https://postimg.cc/pmz6HvVP

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme Team.

Hello @ziga32,

We have conducted a review of your site and have not found any warnings. Please refer to the screenshot provided at the following link: https://postimg.cc/CnLJsKvh.

We suggest that you clear your cache and review your site again. If the issue persists, please provide the URL of the page on which you are experiencing the issue, as well as your WordPress Admin URL and credentials, and FTP login details in the private content area of this topic. We will then investigate further and provide assistance.

Best Regards,
8Theme’s Team

Hello, @michaelmilauskas,

Great job on solving the issue! It sounds like you identified two important factors that were causing the problem. First, obtaining the Public Client Key from Authorize.net was crucial, and it’s great that you have it now. Additionally, you discovered that your password manager, Dashlane, was replacing the Authorize.net keys with incorrect information. By preventing Dashlane from auto-filling those fields and inputting the correct information, you were able to successfully process a transaction.

Your resourcefulness and attention to detail in troubleshooting the problem are commendable. If you have any further questions or need assistance with anything else, feel free to let me know.

Best Regards,
8Theme’s Team

Hello @i-Visio,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site at https://webdev.megabags.fr/valise-souple-samsonite/.

We have disabled the “Out of Stock Label” setting under XStore > Theme Options > WooCommerce > Shop Element > Product Badges. Please refer to the screenshot at https://postimg.cc/LJ34Jw3R.

Best Regards,
8Theme’s Team

Hello, @PR,

1. To add space between the products and the banner underneath, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and adjust the value as needed. This should resolve your issue:

.tax-product_cat .term-description.et_second-description {
margin-top: 10px !important;
}

The result should look like this: Under the private content area.

2. You can create a static block with the desired content and then add it to the “After the products” area in Appearance > Widgets. Please refer to the image provided at the following link for further reference: https://postimg.cc/G9JTvSKM

Best regards,
8Theme’s Team

Hello, @PR,

Please do a test of the “More link” for the All Departments menu on your site.

If this is not what you are looking for, please send a request to our development team – https://www.8theme.com/taskboard/ I
If it receives enough votes from other customers, our dev team will consider adding new settings/functionality in one of the upcoming updates.

Kind Regards,
8theme team

Hello, filmguerilla,

1) To create product thumbnails with animation similar to the new Spice demo thumbnails, please navigate to XStore > Theme Options > Woocommerce > Shop > Product Design > Image Hover Effect > set as Zoom in and Publish it.

Please refer to the image provided at the following link for further reference: https://postimg.cc/QBB8vg6R

2) In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello @webpat,

We would like to inform you that when switching themes, the widgets may change positions. To prevent this from happening, please open the Appearance > Widgets tab before switching themes, so that you can move the widgets to the correct area after switching back.

We hope this information is useful.

Best Regards,
8Theme’s Team

Hello @m-cleopatra,

We hope that this video we have captured for you will help you resolve your issue: https://www.veed.io/view/83f05acd-494f-4c7c-b8b1-e35469247df8?sharingWidget=true&panel=share. Please watch and follow the instructions shown.

Best Regards,
8Theme’s Team

Hello, Ms Morbenia Morbeck,

Thank you for choosing XStore as your WooCommerce WordPress theme.

You can reduce the height of the description text on the product pages by editing the single product page with Elementor > Edit Text Editor > Style > Typography > set the line height according to your needs and save the settings.

Please refer to the image provided at the following link for further reference: https://postimg.cc/DSpSkXnF

Best Regards,
8Theme’s Team

Hello @PR,

You must copy and use the full name in the code, such as (et-icon et-shopping-bag). This should work for you. Please refer to the screenshots provided here: https://postimg.cc/47rTGXFW and https://postimg.cc/1VPJwTg9.

And you can use the FontAwesome Icon from Google: https://fontawesome.com/

Please refer to this thread as well: https://www.8theme.com/topic/fontawesome-xstore-icons-will-not-show-in-menu/

Best regards,
8Theme’s Team