Tony Rodriguez

Hello, @IP,

Thank you for your response.

Please check this topic – https://www.8theme.com/topic/reviews-number-next-to-stars-on-every-product-shop-page/

Additionally, We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, @IP,

We have identified the problem you are experiencing with your site. It appears to be due to the Custom CSS that you have implemented. We kindly ask you to refer to the following screenshot for more details: https://postimg.cc/233xYs0f

We recommend locating and removing the padding from this CSS, which should rectify the issue. You should be able to find the CSS under the following path: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS.

Best Regards,
8Theme’s Team

Hello, @wemakemarkting,

Thank you for your response.

1) We are writing to address the issue you have brought to our attention. We kindly request you to copy and paste the following CSS code into the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Please ensure to clear your browser cache before checking your site again.

Here is the CSS code:

.woocommerce-shop p.wc-gzd-additional-info.wc-gzd-additional-info-loop.tax-info {
    display: none !important;
}
.woocommerce-shop p.wc-gzd-additional-info.wc-gzd-additional-info-loop.shipping-costs-info {
    display: none !important;
}

Additionally, We kindly request you to navigate to XStore and follow the steps outlined below:

1. Select ‘Theme Options’.
2. Proceed to ‘Woocommerce’.
3. Choose ‘Shop’.
4. Click on ‘Product Design’.

Please continue by scrolling down to the ‘Product Design’ option. Following this, navigate to ‘Product Content Elements’ and ensure that the ‘Add to Cart’ button is selected. Once this is completed, we request you to publish it.

Please refer to the attached image for further clarification.
https://postimg.cc/mtK1jpKG

We trust that this will resolve your concern.

Best Regards,
Team 8Theme

Hello, @Varigoods,

We appreciate your inquiry about the possibility of duplicating a static block. Regrettably, we must inform you that there is currently no feature available to duplicate a static block directly.

However, we suggest an alternative solution. You can save the content of the block as an Elementor template and subsequently import it to a new block. For more detailed instructions, please refer to the following link: https://elementor.com/help/template-library/

We trust this information will be of assistance to you.

Kind Regards,
8Theme’s Team

Hello, @aniwalunj,

1. We apologize for any inconvenience caused. It appears there is a compatibility issue between the third party plugin and the Xstore elements you have utilized on your homepage to display products. We kindly request you to contact the author of the specific plugin for assistance regarding this matter.

Additionally, we would appreciate it if you could provide us with your site’s FTP login details. Please share this information in the private content area of the topic. This will allow us to forward it to our development team for further investigation and possible solutions.

2. We are writing to address the issue you have brought to our attention. we kindly request you to copy and paste the following CSS code into the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Please ensure to clear your browser cache before checking your site again.

Here is the CSS code:

.woocommerce-account .content-product .quantity-wrapper .button:before {
    font-family: 'Jost' !important;
    font-size: 1rem !important;
}

We trust that this will resolve your concern.

3. We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you to revisit your site after clearing the cache. The solution involved commenting out the CSS code located under XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your concern.

Please refer to the attached image for further clarification.

https://postimg.cc/NKNNM20M
https://postimg.cc/SJg5XvTk

Best Regards,
Team 8Theme

Hello, @HDTeam,

Thank you for contacting us and for using XStore.

Regrettably, it is not feasible to achieve your desired result of expanding and/or collapsing the category description without additional customization. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

Should you wish to pursue paid customization services, we recommend submitting a request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you may opt to use a third-party plugin that better suits your requirements. However, please be aware that this would be at your own risk.

Best Regards,
8Theme’s Team.

Hello, @ProdbyDaan,

We regret to inform you that custom SVGs cannot be utilized for the ‘Add to Cart’ button icon.

You have the ability to modify the ‘Add to Cart’ button icon using custom CSS code exclusively. To do this, please follow the steps below:

1. Navigate to XStore.
2. Select Theme Options.
3. Choose Theme Custom CSS.
4. Click on Global CSS.

At the bottom of the CSS box, paste the following code:

.single-product button.add_to_cart_button.ajax_add_to_cart.single_add_to_cart_button.button.alt:before {
    content: "\e916" !important;
}

After pasting the code, save your settings. Please ensure to clear your browser cache before checking to see if your issue has been resolved.

Please note that in the provided code, the term (\e916) represents the icon code. This can be replaced with any icon code of your preference. You can find a variety of icon codes at the following link: https://xstore.8theme.com/xstore-icons/.

Best Regards,
8Theme’s Team

Hello, @SaadSohailK,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that Xstore includes a feature known as Vertical Header. This feature can be utilized to create a layout similar to the one you have provided on your website.
Enabling the Vertical Header in XStore is a straightforward process.

To access this feature, simply navigate to XStore > Theme Options > Header Builder > Header Vertical, and toggle the “Enable Vertical Header” option to ON.

Kindly peruse and adhere to the instructions outlined in our theme documentation. https://www.8theme.com/documentation/xstore/xstore-features/vertical-header/

Best Regards,
Team 8Theme.

Hello, @Liva,

We are pleased to inform you that we have successfully uploaded the screenshots to another website. For your reference, please find the attached screenshot.

https://imgur.com/pLuj1T4

https://imgur.com/kyl46bW

Best Regards,
8Theme’s Team

Hello, @Maitreya Patni,

We regret any inconvenience caused. It appears that you are attempting to create a custom single product page layout using the Elementor page builder and wish to utilize the pre-built single product builder feature widget named ‘Additional Custom Block’ from our theme.

The ‘Additional Custom Block’ is designed to display extra product information using Static Blocks, which are shown beneath the product tabs.

Unfortunately, we must inform you that this is not feasible. The ‘Additional Custom Block’ is a widget specific to our theme’s pre-built single product builder functionality and can only be used within that context.

However, we suggest trying the ‘Additional Information’ element or the Elementor page builder, as they can display the same content as the ‘Additional Custom Block’. For your reference, please see this screenshot: https://postimg.cc/K4rzPkgn

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @Dinus,

Thank you for using our theme and for contacting us.

If you are utilizing the Elementor page builder along with the 8theme post carousel element, we kindly request you to make the following adjustments:

Please navigate to the post carousel element and select ‘Content’ > ‘Slider’ > ‘Slides Per View’.

Once there, choose the ‘mobile portrait mode’ and select ‘1’. Don’t forget to update it once you’ve made these changes.

For your reference, you can view this image: https://postimg.cc/PCtm23h8

We trust that you will find this information beneficial.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours Sincerely,
8Theme’s Team.

Hello, @aniwalunj,

1. We would like to inform you that you have the ability to select the share buttons you wish to display on Single product and post pages. This can be achieved by navigating to XStore > Theme Options > Social Sharing.

Please refer to the following image for your reference: https://postimg.cc/9rmvczMs

2. Additionally, you can review all the available settings for the Sharing element on Single product pages by navigating to Xstore > Theme Options > Woocommerce > Single Product Builder > Sharing.

Please refer to this link for more details: https://postimg.cc/5j8ydQz1

3. Furthermore, you have the ability to enable or disable the social element for the mobile menu. This option can be found under XStore > Theme Options > Header builder > Mobile Menu.

Please refer to this link for more details: https://postimg.cc/rD9qy7Cw

Unfortunately, we currently do not offer the option to modify the social media share links available on the Single product pages. We sincerely apologize for any inconvenience this may cause.

We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request receives sufficient votes from other customers, our development team will consider implementing it in a future update.

Best Regards,
8Theme’s Team

Hello, @rgbmulti,

Thank you for contacting us and for using XStore.

In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

If the issue still persist then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

After that, If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Nancy,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @mariangio,

In order to achieve the outcome you desire, it is necessary to adjust the left and right padding of the column. This is because the single image is the element located within that column, and the padding represents the space between the container and the content within it.

We have set a dummy padding of 10px on both the left and right, as demonstrated in this screenshot: https://postimg.cc/wRTqhXnM.

This adjustment appears to be functioning optimally on your site, as evidenced by this resulting screenshot: https://postimg.cc/nXwDMzjq.

You can now adjust the padding for the elements according to your specific needs by following the instructions provided above. We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team