Hello, @NEW LOWS INC,

We have conducted a check of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end. We recommend that you clear your cache and check again.

We have also prepared a video for your reference. https://www.veed.io/view/a23e20b4-bf8a-48d1-8593-4da7ba00f2f4?sharingWidget=true&panel=share

If you continue to experience the issue, please let us know which mobile device you are using and provide us with a video of the problem. We will be happy to investigate further and provide assistance.

We suggest using the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. You can then share the URL with us.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @karan,

Thank you for reaching out to us.

Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

For further reference, please refer to the image provided at the following link. https://imgur.com/3PCe2MZ

Additionally, please read the theme documentation here for more information. https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello @Juergen,

We are pleased to inform you that we have successfully resolved your issue. Please clear your browser cache and check your site again.

To resolve the issue, we have commented out the Custom CSS code that you added, as shown in the screenshot here: https://postimg.cc/ZC92VD8W.

Additionally, we have added new Custom CSS code in the same place, as shown in the screenshot here: https://postimg.cc/TLshg3M7.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello, @Rodlens,

Thank you for your kind words and support! We’re thrilled to hear that you are enjoying our theme and have had a positive experience with our support team. Your feedback means a lot to us.

We would be absolutely delighted if you could take a few moments to share your thoughts and experiences by posting a review on Themeforest. Your review will not only help us gain visibility but also assist other customers in making informed decisions.

Once again, thank you for your encouragement and for being a part of our community. We truly appreciate your feedback and look forward to serving you in the future.

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @Inesita,

Thank you for using our theme and for contacting us.

Unfortunately, it is not possible to add a background color to the caption text in the Media Carousel element without using CSS code. If you could provide us with the URL of the page on which you have the Media Carousel element, we would be happy to further investigate and provide you with the necessary CSS code to resolve your issue.

Best Regards,
8Theme’s Team

Hello @jabenalcazar,

We regret to inform you that it is not possible to alter the default functionality of the “Add to Cart” button. When clicked, the product will be added to the cart. If you wish to change this functionality, it will require additional customization.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Best regards,
8Theme’s Team

Hello, @santhosh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin for you. We have also recorded a video for your reference.

We kindly invite you to watch the video provided here for your reference. https://www.veed.io/view/b08429a4-3bf7-469e-9098-a3cbe6990564?sharingWidget=true&panel=share

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team.

Hello, @Mehmet,

Thank you for using our theme and for contacting us.

We recommend that you first contact your service provider to restore the backup on your site. After that, please update the theme and then update the theme’s required/recommended plugins. We hope that you will not experience any issues.

Please read and follow the documentation for a better understanding: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Note that you should not update the Core plugin before the theme update in the future.

We wish you the best of luck.

Best Regards,
8Theme’s Team

Hello, @PR,

Thank you for your confirmation! We appreciate your decision to purchase another license and utilize the support that comes with it. Your continued support is valuable to us, and we’re here to assist you every step of the way.

If you have any further questions or need assistance with the process, please don’t hesitate to reach out.

Thank you again for choosing our product!

This topic is now closed.

Kind Regards,
8theme team.

Hello, @stieranka,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Enjin,

Thank you for getting in touch with us and for the detailed explanation.

Unfortunately, there is no such possibility using Theme Options and requires extra Customization.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Also you may try the next settings to show the Excerpt https://prnt.sc/JhNy9CHLW4Us
or contact the support of Elementor to get advice.

Kind Regards,
8theme team

Hello, @Rodlens,

Thank you for contacting us and for using XStore.

In order to remove the single blog post title from the breadcrumbs, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear the browser cache to view the changes:

.page-heading.bc-type-default .title {
    display: none !important;
}

Best Regards,
8Theme’s Team.

Hello @Juergen,

1. In order to resolve your issue, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.page-404 {
margin-top: 0 !important;
margin-bottom: 0 !important;
}

2. Thank you for your suggestion. Adding an option for threads within the theme would provide more flexibility for users.

The number of upvotes required for the feature to be implemented ultimately depends on the dev team’s decision-making process and priorities.

We suggest adding any feature requests to the taskboard so that they can be considered in future updates: https://www.8theme.com/taskboard/

Thank you again for your feedback and please do not hesitate to contact us if you have any further suggestions or questions.

We wish you the best of luck.

Kind regards,
8Theme’s Team

Hello, Edmundo Nuñez,

We have just checked your site and it appears to be functioning properly https://postimg.cc/DWSFCDs3 .

Please provide us with a detailed explanation of the issue you are experiencing, along with screenshots, so that we can better understand the situation and provide you with the most accurate and helpful solution.

In order to assist you further, we request that you provide us with the URL and temporary access to the WordPress admin of your website.

To do this, please create an administrator account via the Dashboard (Users > Add new).

You can refer to the following image for guidance: http://prntscr.com/s3rc9m.

Once the account is created, please provide us with the username and password via the Private Content area.

You can refer to the following image for guidance: http://prntscr.com/s5mao7.

Note that any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team