Forum Replies Created

Viewing 30 posts - 8,731 through 8,760 (of 13,904 total)
1 2 3 … 291 292 293 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anand,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #367889 Copied In reply to: we can’t get proper alignment in the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @spiceretail,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin for you. We have also recorded a video for your reference.

    We kindly invite you to watch the video provided here for your reference.
    https://www.veed.io/view/cce75ad8-8a29-43cd-86ba-0257cce9e6c2?sharingWidget=true&panel=share

    It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

    Best Regards,
    8Theme’s Team.

    #367887 Copied In reply to: Mobile isnt looking the same as desktop version
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gunjan gulati,

    We regret to inform you that the administrative login details you have provided are invalid or not functioning properly. As a result, we are unable to access the backend of your website. We kindly request you to check the private content area for further information.

    1) Could you kindly provide a detailed description of the issue you are facing and specify exactly what you require? And, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, Provide valid/working temporary wp-admin access, so we can check your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    2) Do you mean this: https://imgur.com/JC66wbI

    If you are interested in removing this block, kindly proceed to XStore > Theme Options > WooCommerce > Single Product Builder > Delete Custom HTML Block in Section and then click on ‘Publish’.

    Please refer to the attached image for further clarification. https://imgur.com/goN3oh1

    3) To add or remove widgets in the main header, kindly follow these steps: Navigate to XStore > Theme Options > Header builder > Main Menu. You can then make the necessary adjustments as per your requirement and click on ‘Publish’ to save the changes.

    For your convenience, we have provided a screenshot here for your reference.
    https://imgur.com/KRGpBOO

    We trust that this solution will effectively address your concern.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    Team 8Theme.

    Please contact administrator
    for this information.
    #367883 Copied In reply to: Now i have registered and help me here.Please help me
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anand,

    Thank you for reaching out to us. To resolve the issue you are experiencing with the variable product, kindly follow the steps outlined below:

    1. Copy the CSS code provided below:

    .single-product .et_element.connect-block-element-4C4L5 > form.cart {
    width: 100% !important;
}

    2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your site.

    3. Paste the copied CSS code into the Global CSS section.

    4. Clear your browser cache and revisit your site to check if the issue has been resolved.

    We hope this helps. If you have any further questions or concerns, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #367882 Copied In reply to: we can’t get proper alignment in the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anand,

    Thank you for providing us with the URLs of the products. As you are aware, one of these is a simple product and the other is a variable product. The variable product is displaying correctly in full width, however, the simple product is not.

    To rectify this issue and ensure both products display in full width, please follow the instructions below:

    1. Copy the following CSS code:

    .single-product .wc-delivery-time-response {
    width: 100% !important;
}

    2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your website’s backend.

    3. Paste the copied CSS code into the Global CSS section.

    This should resolve the issue and result in both products displaying at full width.

    Please see the attached image for a visual representation of how the result should appear: https://postimg.cc/G985ptWC

    Best Regards,
    8Theme’s Team

    #367878 Copied In reply to: we can’t get proper alignment in the product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Liva,

    We hope this message finds you well. We are writing to request your assistance with a few troubleshooting steps.

    1) Could you kindly verify the functionality when the Advanced Layout is deactivated? This can be done by navigating to Theme Options > WooCommerce > Cart/Checkout Layout.

    2) If the problem persists, we would appreciate it if you could test the issue by activating a default WordPress Theme such as Storefront or Twenty Twenty Three. This step will help us ascertain whether the issue is related to our theme.

    If the issue continues to persist even with the default WordPress Theme, it suggests that our theme is not the cause of the problem. In such a scenario, we recommend reaching out to WooCommerce support for further assistance.

    3) However, if the issue does not persist with the default WordPress Theme, we kindly request you to record a video of the problem for a better understanding. Please upload the video to a file-sharing service, such as https://wetransfer.com/, and provide us with the URL.

    We appreciate your cooperation and look forward to your response.

    Best Regards,
    8Theme’s Team

    #367877 Copied In reply to: Site Not Redirecting To Order Received Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DAVID,

    We are writing to inform you that we have confirmed the issue you reported is specific to your site. Upon testing on our end, we found that ‘Out of Stock’ products do appear in the search results.

    For your reference, we have attached screenshots from our test site:

    https://imgur.com/kKdsyoS
    https://imgur.com/y0CyYW7
    https://imgur.com/7aeBf3T

    1) Should you desire to display out-of-stock products in your search results, we recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). This includes cache plugins. Following this, please clear your browser’s cache and check again. It is plausible that one of these additional plugins is the root cause of the issue.

    If the problem continues, we kindly ask that you keep all third-party plugins deactivated on your site and provide us with permission to debug your site. This process includes the deactivation of all third-party plugins and on-site customization. This will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    We would like to remind you to take a full backup of your site before proceeding with these steps.

    2) We kindly request you to attempt activating the parent theme and then revert back to us with the results.

    3) We recommend Update the Xstore theme and Xstore Core plugin to the latest version.
    The most recent versions available are 9.1.14 for the theme and 5.1.14 for the core plugin. You can review the changelog at the following link: https://xstore.8theme.com/update-history/ and check again.

    Please follow the next steps:

    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter the purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

    You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

    Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    We kindly recommend that you take a complete backup of your site before proceeding.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #367871 Copied In reply to: problem with search spacifics in the search botton
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oshrat,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    To Hide/Remove the stock status on products during a mobile search, kindly follow the instructions below:

    1. Copy the CSS code provided below.
    2. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
    3. Paste the copied CSS code in the designated area.
    4. Click on ‘Publish’ to save the changes.

    @media(max-width: 767px){
.autocomplete-suggestion .ajax-item-info>.stock {
    display: none !important;
}
}

    We trust that this will effectively address your concern.

    Best Regards,
    Team 8Theme

    #367869 Copied In reply to: Hide stock in search result on mobile menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @HmirceaD,

    Thank you for contacting us and for using XStore.

    We have resolved the issue successfully. However, You may only see the changes tomorrow. To view the updates/ Install yellowpencil plugin immediately, we recommend clearing your cache now.

    Please check the private content area

    We hope this Helps.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #367866 Copied In reply to: Yellowpencil missing in the plugin installer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rev7,

    Thank you for your response.

    We wish to inform you that we have deactivated the Lightspeed cache plugin due to the issues it has been causing.

    If your site is currently in development mode, we kindly request you to temporarily deactivate the cache plugin on your site until all modifications have been completed.

    Furthermore, we recommend the use of wp-rocket for optimal performance. You can find more information on how to improve wp-rocket settings with xstore at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #367861 Copied In reply to: Issue with Static Blocs and the Main Menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rev7,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    Please note that we have implemented the ‘Purge all cache’ and ‘LiteSpeed Cache plugin’ on your site, which has effectively addressed the issue at hand.

    We appreciate your patience and understanding during this process. Should you encounter any further issues, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #367849 Copied In reply to: Issue with Static Blocs and the Main Menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lani,

    We appreciate your recent contact with us and your use of XStore.

    For further assistance on how to register or deregister the XStore theme on live or staging websites, we kindly request you to refer to the following article: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Thank you for your attention to this matter.

    Kind Regards,
    8Theme Team

    #367846 Copied In reply to: Subdomains and Activation number limit, Need help
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @be Marketing,

    We appreciate your patience and cooperation. We are pleased to inform you that the issue you reported has been resolved. We kindly request you revisit your site after clearing your browser cache.

    For your information, we have commented out the CSS code located under Xstore > Theme Options > Theme Custom CSS > Global CSS.

    Please note that the background image for the breadcrumbs is derived from the custom CSS code.

    For your reference, we have attached an image below:
    https://imgur.com/MwmqI2r
    https://imgur.com/LBj8Hs5

    Best Regards,
    8Theme’s Team.

    #367842 Copied In reply to: How to remove breadcrumbs banner image background
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ecommercedev,

    We kindly request you to review our demo site and provide us with the URL of the product page that you would like to replicate for your single product page.
    https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.247388614.337031548.1695008228-1722493123.1689058873

    We kindly request you to provide us with the URL of the single product page of your website. and please share your site WP-ADMIN Login details in the below-listed format in private content area of this topic,on which you are facing the issue, so we can take a closer look and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We kindly recommend that you take a complete backup of your site before proceeding.

    We look forward to your response.

    Best Regards,
    8Theme’s Team.

    #367839 Copied In reply to: Single Product Page – Support Gallery Layout Customization
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @anand,

    We regret to inform you that the “Frequently Bought Together” feature is currently only available for simple products and product variations and can be added as accessories.

    If you would like to request this feature for variable products, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    We thank you for your understanding and look forward to your continued support.

    Kind Regards,
    8theme team

    #367837 Copied In reply to: I am looking to add Frequently Bought Together for WooCommerce
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @be Marketing,

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

    #367836 Copied In reply to: How to remove breadcrumbs banner image background
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Inesita,

    We understand that you have implemented the “Active Product Filter” widget in your shop sidebar, which displays only active filters. Additionally, we understand that you have used multiple filter widgets in the same sidebar.

    Your main concern is why when you select the filter it shows in the active filter, but after selecting the product category and product tags it disappears. This is the default behavior, as the product categories and tags are not coming from the filter widget, but rather from a separate widget called “product categories and product tags”. The other filters are coming from the filter widget.

    We kindly request you to submit your requirement to our developer’s team via the following link: https://www.8theme.com/taskboard/

    We hope this clarifies the matter.

    Best regards,
    8Theme’s Team

    #367831 Copied In reply to: I try to include an active filter preview on the shop sidebar but it does not show
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #367830 Copied In reply to: Where I should add an HTML tag to the website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gunjan gulati,

    1) We have conducted a thorough review of your website and found no issues. We have also tested the product search function and clicked on a product only once to display the product page.

    For your reference, we have recorded a video demonstrating this process. We kindly request you to watch it in its entirety.
    https://streamable.com/sipm5e

    2) In order to address your concern, we have prepared a video tutorial on our test site for your convenience. We kindly request you to view the entire video and adhere to the steps demonstrated therein.

    Please find the video at the following link: https://streamable.com/p7kyry

    We trust that this will effectively resolve your issue.

    3) These buttons on our demos are just examples of how real languages and currency switches can be displayed, they do not work, by default.

    For the Currency Switcher, you will need to install and configure the WOOCS plugin.

    Please refer to the article links below for instructions on how to set up these plugins with our theme:
    https://www.8theme.com/documentation/docs/xstore-currency-switcher/
    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #367826 Copied In reply to: Now i have registered and help me here.Please help me
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ecommercedev,

    Thank you for your response.

    If you are utilizing a single product page and desire to eliminate the ‘add to cart’ quantity input, please note that there is currently no direct option to do so. However, you can achieve this by using a specific CSS code.

    Kindly copy and paste the following CSS code into the designated location: Xstore > Theme Options > Theme Custom CSS > Global CSS. Once pasted, please ensure to publish it.

    .single-product .quantity {
    display: none !important;
}

    We trust that this will effectively resolve your issue.

    Best Regards,
    8Theme’s Team

    #367823 Copied In reply to: How to disabled add to cart quantity input
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Vladimir7809,

    We are delighted to hear that everything is working perfectly for you! Your satisfaction is our top priority, and it’s wonderful to know that we’ve met your expectations.

    If you ever have any more questions or need further assistance in the future, please don’t hesitate to reach out to us. We’re here to help.

    Have a Nice Day!

    This topic is now closed.

    Kind Regards,
    8Themes Team.

    #367822 Copied In reply to: Не змінюється мобільне меню при виборі мови
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Street La Mode,

    We kindly request that you always initiate a new topic on our Support Forum to prevent any potential issues or inconveniences.

    Upon reviewing your website, we have discovered that the latest version of the Xstore theme and core plugin are currently activated.

    In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/ . This will help to determine what needs to be fixed.

    Provide us with wp-admin and FTP access in private content area, so we can check the situation more deeply.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #367750 Copied In reply to: The following required plugin is currently inactive: XStore Core Problem
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @be Marketing,

    Thank you so much for purchasing our theme and contacting our support center.

    Should you desire to eliminate the breadcrumbs background image, kindly follow the steps below:

    1. Go to XStore.
    2. Select Theme Options.
    3. Proceed to Breadcrumbs.
    4. Click on Background Image.
    5. Choose the option to Remove it.
    6. Finally, click on Publish to save the changes.

    Please refer to the attached image for a visual guide.
    https://imgur.com/nczq2df

    We trust that these instructions will effectively address your concern.

    Best Regards,
    8Theme’s Team

    #367749 Copied In reply to: How to remove breadcrumbs banner image background
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @helloaksjhf,

    Regrettably, the option you are seeking is not available in woocommerce plugin. We recommend reaching out to the WooCommerce plugin support team https://wordpress.org/support/plugin/woocommerce/ for further guidance. It is probable that you may need to perform additional file customizations or search for an additional plugin to meet your needs.

    Additionally, you can check the below article.
    https://www.businessbloomer.com/woocommerce-add-prefix-suffix-product-prices/

    https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#suffixes-on-variable-products

    We hope this helps.

    Best Regards,
    8Theme’s Team.

    #367746 Copied In reply to: how can I set a suffix for every price in the shop
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @vidomarketing,

    We appreciate your request for the URL of the page.

    To modify the font-size of your blog title, kindly follow the steps below:

    1. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
    2. Copy and paste the following CSS code:

    .blog-post .post-heading h2 a {
    font-size: 15px !important;
}

    Please note that you can adjust the ‘font-size’ value to suit your preference.

    We trust that this will resolve your issue.

    Best Regards,
    8Theme’s Team.

    #367740 Copied In reply to: How to add spacing between blog post and the header?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #367735 Copied In reply to: Where I should add an HTML tag to the website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @BubbaDan,

    Thank you for your feedback! We are delighted to hear that you found the initial CSS solution to be the best fit for your needs.

    If you have any more questions or require further assistance in the future, please don’t hesitate to reach out. we are here to help!

    Have a Nice Day!

    This topic is now closed.

    Best Regards,
    8Theme’s Team.

    #367734 Copied In reply to: Not able to change font colors on single item page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Liva,

    Thank you for contacting us and for using XStore.

    1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    2) We kindly request you to activate the Parent theme once and check again. Please inform us about the outcome.

    Best Regards,
    8Theme’s Team

    #367731 Copied In reply to: Search Result Page Shows Blog Results
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gunjan gulati,

    We regret to inform you that the WP-Admin login details you have provided are not valid or functional. We kindly request you verify these details on your end and provide us with the correct and operational admin login information.

    1) We are pleased to hear that you have successfully achieved your desired result by resetting the header.

    2) Kindly proceed to Xstore, then select Theme Options, followed by Header Builder. Once there, please remove the button widget from the bottom header. Subsequently, relocate the account widget to the position previously occupied by the button widget in the bottom header. For your reference, please consult the following screenshot: https://postimg.cc/YvHbQQKZ

    Additionally, we recommend viewing this detailed video guide for further assistance:
    Kindly proceed to Xstore, then select Theme Options, followed by Header Builder. Once there, please remove the button widget from the bottom header. Subsequently, relocate the account widget to the position previously occupied by the button widget in the bottom header. For your reference, please consult the following screenshot: https://postimg.cc/YvHbQQKZ

    Additionally, we recommend viewing this detailed video guide for further assistance: https://youtu.be/RbdKjQrFnO4?si=ylPkkFlJCtsXz-k8

    3) We would appreciate it if you could provide us with more specific details regarding where you would like to place the picture of the categories. For a more comprehensive understanding, could you kindly provide a complete and detailed screenshot along with a description?

    4) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Best Regards,
    8Theme’s Team

    #367724 Copied In reply to: Now i have registered and help me here.Please help me
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @BubbaDan,

    We have conducted a review of your website and noticed that you are currently utilizing the default single product page, as opposed to a custom single product builder.

    Should you prefer to continue using the default single product page and wish to alter the color of the short description and Price color, we kindly request you to copy and paste the CSS code provided below. This can be done by navigating to Xstore > Theme Options > Theme Custom CSS > Global CSS on your site.

    .single-product .woocommerce-product-details__short-description {
    color: red;
}
.single-product p.price {
    color: green;
}

    Note: You may change the color in the following CSS code as per your requirement.

    We hope this information is helpful. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    #367722 Copied In reply to: Not able to change font colors on single item page
  • 1 2 3 … 291 292 293 … 462 463 464
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Viewing 30 posts - 8,731 through 8,760 (of 13,904 total)
1 2 3 … 291 292 293 … 462 463 464