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Viewing 30 posts - 8,521 through 8,550 (of 13,163 total)

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Tony Rodriguez

Support staff

August 8, 2023 at 05:32

Hello, @vidomarketing,

Thank you for providing us with your login details. Upon reviewing your site, we have discovered that there is no box shadow present below the sticky header when in customizer mode, and it appears to be functioning correctly. However, it does appear on the site’s front end.

We kindly request you to review the attached screenshot for your reference.

in customizer mode: https://postimg.cc/tspthXcP
On-site front-end: https://postimg.cc/ctd4FbGD

We suggest that you attempt to temporarily disable any caching (CDN) and cache plugins, Flush the server cache completely and clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#363914 Copied In reply to: how to remove the border line below sticky header

Tony Rodriguez

Support staff

August 8, 2023 at 05:07

Hello, @santhosh,

Thank you for using our theme and for contacting us.

We are pleased to inform you that we have thoroughly reviewed your website and found no issues. Specifically, on the single product page, both the ‘Add to Cart’ and ‘Payment’ buttons are appearing correctly.

For your reference, we have attached a screenshot demonstrating this. https://postimg.cc/Ffd0g7hP

Should you encounter any other issues, we kindly request that you provide a screenshot of the problem along with the URL of the page where the issue is occurring. This will enable us to investigate further and provide you with the necessary assistance.

Best Regards,
8Theme’s Team.

#363913 Copied In reply to: Add to cart and payment buttons are missing in product page

Tony Rodriguez

Support staff

August 7, 2023 at 09:18

Hello, @brader,

Thank you for purchasing our theme and for reaching out to our support center.

We have successfully installed the Xstore theme and core plugin on your site. To ensure that the changes take effect, please clear your browser cache and revisit your site.

We appreciate your business and look forward to assisting you further.

Best Regards,
8Theme’s Team.

#363851 Copied In reply to: The package could not be installed. The theme is missing the style.css stylesheet.

Tony Rodriguez

Support staff

August 7, 2023 at 08:11

Hello @vidomarketing,

We are unable to access your site. Please ensure that the details you have provided are valid and working so that we can assist you further.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#363839 Copied In reply to: how to remove the border line below sticky header

Tony Rodriguez

Support staff

August 7, 2023 at 06:23

Hello @ahmadyoptics,

Thank you for reaching out to us and for using our theme.

We suggest that you deactivate and then reactivate your license in order to resolve your issue. This can be done easily through the 8theme dashboard: https://www.8theme.com/account/.

For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

Best Regards,
8Theme’s Team

#363829 Copied In reply to: Template key is not responding Please activate the template

Tony Rodriguez

Support staff

August 7, 2023 at 06:03

Hello @Khalish,

Thank you for your response.

We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

#363828 Copied In reply to: Images, CSS, and JS not loading properly

Tony Rodriguez

Support staff

August 7, 2023 at 05:50

Hello, @vidomarketing,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#363826 Copied In reply to: how to remove the border line below sticky header

Tony Rodriguez

Support staff

August 7, 2023 at 05:45

Hello, @coffeedog,

Thank you for your response.

We have conducted a review of your website and the header and footer appear to be functioning correctly. Please refer to the screenshot provided at the following link: https://imgur.com/jovrPHH

If this is not sufficient, please provide a more detailed description of your request, including a screenshot of what you are looking for. Also, create temporary wp-admin access, so we can check your settings and help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Best Regards,
8Theme’s Team.

#363825 Copied In reply to: xstore wordpress header – help – elementor

Tony Rodriguez

Support staff

August 7, 2023 at 05:16

Hello, @Khalish,

Thank you so much for purchasing our theme and contacting our support center.

In order to resolve your issue, we suggest that you edit home page with Elementor > edit the relevant XStore widgets using Elementor > Edit the relevant element > Advanced > XStore Ajaxify > Lazy Load > Toggle it OFF and Publish it.

Once this is done, please check back on your site to see if the issue has been resolved.

For further reference, please refer to the image provided at the following link: https://postimg.cc/v4T7Jn3h

We hope this will solve your issue.

If the issue still persists, please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

#363821 Copied In reply to: Images, CSS, and JS not loading properly

Tony Rodriguez

Support staff

August 5, 2023 at 10:12

Hello, @william hsueh,

1. Variable products have “Select options” text on buttons on the Wishlist page – https://prnt.sc/V34x29-nKvjs , it means then the variation should be selected before adding to cart, in another case the product can’t be added. https://prnt.sc/Xod-zVo1qZft – click on the button on this screenshot will not add any product to cart because all they are variable and variation if not selected, but products with selected variation can be added to cart from wishlist – https://prnt.sc/Sgsky-tmtkeA

Same as for the Compare page as well.

2. Please provide the URL of the products having “Select Option” in Chinese and in English, so that we will further look into it for you and help you out accordingly.

Kind Regards,
8theme team

#363767 Copied In reply to: “Select Option” into “Wishlist” or “Product Compare” and intend to add it to the cart

Tony Rodriguez

Support staff

August 5, 2023 at 09:40

Hello, @william hsueh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please do the next tests:

– check if the problem persists when our email builder is disabled;
– check if the problem persists when the default WooCommerce theme – Storefront is activated;
Let us know the results.

Kind Regards,
8theme team

#363766 Copied In reply to: checked out an order, neither the “New Order” nor the customer’s order notification order E-mail

Tony Rodriguez

Support staff

August 5, 2023 at 07:55

Hello, @Andre,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#363763 Copied In reply to: Blog Carousel – Post Pictures With Border Radius

Tony Rodriguez

Support staff

August 5, 2023 at 05:51

Hello, @trich,

It seems like the error you’re encountering is a PHP Fatal error related to memory exhaustion. The error message indicates that your PHP script tried to allocate more memory than the allowed memory limit. This could be causing the issues with your shop filter not working properly. The error message also provides information about the specific file and line where the error occurred: /www/lakeapparelnewyork_638/public/wp-includes/class-wpdb.php on line 2431 and the path is not our theme but the WP core files.

Here’s what you can do to troubleshoot and potentially resolve the issue:

Increase Memory Limit: The error message mentions that the memory limit is exhausted. You might need to increase the PHP memory limit for your WordPress website. You can do this by adding the following line to your site’s wp-config.php file, just before the line that says /* That’s all, stop editing! Happy blogging. */:

define('WP_MEMORY_LIMIT', '512M'); // Adjust the value as needed

Increasing the memory limit might help in case your website requires more memory to process the shop filter.

Contact Hosting Support: Since your hosting provider is already notifying you about the PHP error, it’s a good idea to reach out to their support for assistance. They might be able to provide insights or adjust server settings to help with the memory issue.

Remember to back up your website before making any changes or modifications.

Best regards,
8Theme’s Team

#363757 Copied In reply to: PHP Error – Filter Issue – WordPress database
Tony Rodriguez

Support staff

August 5, 2023 at 05:42
Hello @ljimenez,

In order to solve your issue, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.et_column > .et_b_header-menu .secondary-menu-wrapper .menu { width: 18rem !important; } .secondary-title:after{ display: none !important; } .et_column>.et_b_header-menu .secondary-menu-wrapper .secondary-title { width: max-content !important; } .et_b_header-menu .secondary-menu-wrapper .secondary-menu-toggle { margin-right: 0 !important; }

The result should look like this: https://postimg.cc/nCM01YWY

We hope this helps.

Best regards,
8Theme’s Team
#363756 Copied In reply to: how i can remove the text from header All department menu
Tony Rodriguez

Support staff

August 5, 2023 at 05:37

Hello, @zjulie1,

We have resolved your issue. Please clear your browser cache and revisit your site. We have enabled the dropdown opening action in Xstore > Theme Options > Header builder > Mobile Menu. Please refer to the screenshot provided. https://imgur.com/hiRahUr

We have created a video for your reference. The URL for the video can be found in the private content area.

We hope you find it helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#363755 Copied In reply to: Products filter is not working properly

Tony Rodriguez

Support staff

August 5, 2023 at 04:59

Hello, @Arbadev,

Thank you for your response.

Have you been able to resolve the issue? We have conducted an inspection of your website and have not identified any issues. It is likely a caching issue on your end. We suggest that you clear your browser cache and revisit your website.

The Mega menu will remain active until the cursor is moved onto it from the main menu on your site. We have recorded a video for your reference. The video URL can be found in the private content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#363754 Copied In reply to: Mega menu doesn’t stay active.

Tony Rodriguez

Support staff

August 4, 2023 at 10:05

Hello @Arbadev,

1. No, if you create a new Shop page using the Elementor Free page builder and assign it as the Shop page, it will automatically take on the Shop archive page layout and functionality by default.

2. We suggest that you select “Product Type All” under the Query in the Products element and try again. Please refer to the screenshot provided: https://postimg.cc/CZDz6ckQ

Best regards,
8Theme’s Team

#363685 Copied In reply to: Installing theme in pre existing wordpress woocommerce website.

Tony Rodriguez

Support staff

August 4, 2023 at 09:03

Hello, @Arbadev,

The shop page is a catalog page for products that cannot be edited using Elementor by default.
If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of plugin to themes. So, you are able to use the free version of the Elementor but in case you want to get the Pro version you will need to buy an individual license, our theme supports Elementor Pro, but questions about Elementor Pro functionality you need to forward to authors of the plugin.

Elementor Pro is not required to edit the product archive (Shop) in our theme. All settings you can find in Theme Options > WooCommerce.

We hope this information is helpful.

Kind Regards,
8theme team

#363680 Copied In reply to: Installing theme in pre existing wordpress woocommerce website.

Tony Rodriguez

Support staff

August 4, 2023 at 08:57

Hello, @TM,

Thank you for the login details and video.

We have resolved your issue. Please clear your browser cache and revisit your site. Additionally, we have disabled the “Enable caching for logged-in WordPress users” setting in WP-Rocket.

We have created a video for your reference. Please watch it for further information; the video URL can be found in the private content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#363678 Copied In reply to: Off-canvas login redirects to /my-account/ page when using Caching plugins

Tony Rodriguez

Support staff

August 4, 2023 at 08:37

Hello, @Underlab MX,

Thank you so much for purchasing our theme and contacting our support center.

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).

If the result is independent of the activated theme, contact support of “Qty Increment Buttons for WooCommerce ” plugin support.

We hope this answer is helpful.

Kind Regards,
8theme team.

#363675 Copied In reply to: Problem with plugin “Qty increment buttons for woocommerce”

Tony Rodriguez

Support staff

August 4, 2023 at 08:21

Hello, @TM,

Thank you so much for purchasing our theme and contacting our support center.

We are having difficulty understanding your request. Please provide us with more details about your issue. Additionally, we recommend recording a video of the problem and uploading it to a file sharing service such as WeTransfer (https://wetransfer.com/) and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings and help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#363673 Copied In reply to: Off-canvas login redirects to /my-account/ page when using Caching plugins

Tony Rodriguez

Support staff

August 4, 2023 at 08:11

Hello, @floatselect,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please edit the page with Elementor > edit the Image Carousel element > select the image size according to your requirements and then go to Advanced > Responsive > toggle ON “Hide on Mobile Portrait” and Update it.

After adding a new section, please edit the image carousel element and select the image size as per your requirements. Then, go to the advanced settings and toggle the “Hide On Desktop” option to ON and update it.

We have prepared a video for you to watch in its entirety and follow the steps outlined therein. https://www.veed.io/view/64025371-aca1-49b1-bcde-d1c0aa470ea5?sharingWidget=true&panel=share

We hope this will solve your issue.

Best regards,
8Theme’s Team

#363672 Copied In reply to: The carousel image format for the desktop and mobile versions.

Tony Rodriguez

Support staff

August 4, 2023 at 05:56

Hello, @Andre,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#363668 Copied In reply to: Problems with typography / back to top button / design of cross-selling carousel

Tony Rodriguez

Support staff

August 4, 2023 at 05:10

Hello, @jaroh,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#363660 Copied In reply to: Checkout credit card details getting lost when scrolling
Tony Rodriguez

Support staff

August 4, 2023 at 05:07
Hello, @vidomarketing,

Thank you so much for purchasing our theme and contacting our support center.

In order to remove the border line below the sticky header, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. After that, please clear your browser cache and revisit your site.

#header.sticky>[class*=header-wrapper]>.sticky-on:last-of-type>div { box-shadow: none !important; }

We hope this will solve your issue.

Best Regards,
8Theme’s Team
#363658 Copied In reply to: how to remove the border line below sticky header
Tony Rodriguez

Support staff

August 3, 2023 at 09:20

Hello, @Yirtimd,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have selected the shop page filter layout and have recorded a video for your reference. The video URL can be found in the private content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#363576 Copied In reply to: category filter not showing on store page

Tony Rodriguez

Support staff

August 3, 2023 at 08:46

Hello @ubansal,

To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid.

For a better reference, please see the images provided at the following links: https://postimg.cc/fkhqHDBt and https://postimg.cc/xkDL0TkL.

Unfortunately, it is not possible to enable the countdown timer globally for all products with bulk import.

Best regards,
8Theme’s Team

#363571 Copied In reply to: HOW CAN I USE XSTORE TO RANK MY SEO AT ITS BEST. PLEASE SEND DETILED INFORMATION ABOUT IT
Tony Rodriguez

Support staff

August 3, 2023 at 08:41
Hello @ubansal,

In order to resolve your issue, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Mobile CSS and Mobile LandScape CSS. After doing so, please clear your browser cache and check back to your site.

.single-product .product-images { margin-bottom: 0 !important; } .single-product .woocommerce-product-gallery .swiper-container { margin-bottom: 0 !important; }

Best Regards,
8Theme’s Team
#363567 Copied In reply to: gap in btwn main image and product title
Tony Rodriguez

Support staff

August 3, 2023 at 08:39

Hello, @Yirtimd,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Additionally, we have added a product categories widget to the shop sidebar under Appearance > Widgets.

For your reference, please see the screenshots provided. https://imgur.com/bmMj5CQ , https://imgur.com/wJNpKS9 , https://imgur.com/undefined

We invite you to read our theme documentation here: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Best regards,
8Theme’s Team.

#363566 Copied In reply to: category filter not showing on store page

Tony Rodriguez

Support staff

August 3, 2023 at 07:16

Hello @Jimmy,

Thank you for using our theme and for reaching out to us.

We have reviewed your website and it appears that there may be a conflict issue with the PWF – WooCommerce Products Filter. Our developers will investigate what can be done to help.

We recommend that you contact the support team of the PWF – WooCommerce Products Filter plugin for further assistance.

Best Regards,
8Theme’s Team.

#363548 Copied In reply to: Variation Swatches not working on shop page
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Viewing 30 posts - 8,521 through 8,550 (of 13,163 total)

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Forum Replies Created

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