Hello, Ahmed Kamal,

We have recently conducted a performance review of your website using GTMetrix. Unfortunately, the results indicate that your site’s performance is currently at 50%. You can view the detailed results at the following link: https://gtmetrix.com/reports/ahmedkamal.art/atBudiQC/

We strongly recommend addressing the top issues identified in the audit, as these are significantly impacting your website’s performance. You can view these issues here: https://postimg.cc/MvwN2Zbz

To enhance your page speed, we suggest utilizing a Content Delivery Network (CDN) service.

We also recommend reviewing our theme documentation for further guidance on how to improve your website’s speed. You can access this information at the following links: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a more comprehensive understanding of the specific issues slowing down your website, we advise running a website speed test with GTMetrix. This tool can provide you with actionable recommendations to help you enhance your website’s performance.

Best Regards,
8Theme’s Team

Hello, @Shehzad Ghazi,

You’re welcome!

If you have any more questions in the future, feel free to ask.

Have a great day!

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @filiphdan,

You’re welcome!

If you have any more questions in the future, feel free to ask.

Have a great day!

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, Chaos Absolute LLP,

We have conducted preliminary research and would like to share our findings with you. However, we have not officially tested these plugins with our theme. As previously advised, we recommend that you refer to the plugin documentation and reach out to the plugin author for a more comprehensive understanding of these plugins. The plugin author, being the expert on the plugin’s functionality, will be able to provide you with the most accurate and detailed information.

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @aniwalunj,

Thank you for the login details.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

The resolution was achieved by disabling the Mobile Optimization option located under XStore > Theme Options > General/Layout. This action has effectively addressed the problem you were experiencing.

For your convenience, we have attached an image for your reference. https://postimg.cc/KR3LfGBD

Best Regards,
8Theme’s Team

Hello, @Liva,

We are pleased to inform you that the issue you reported has been resolved. We kindly request you revisit your site after clearing your browser cache.

The necessary CSS code has been added under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please refer to the following screenshot for the result: https://postimg.cc/vxGt4pc6

The CSS code added is as follows:

@media screen and (min-width: 992px) {
.content-product .quantity-wrapper {
    display: block !important;
}
.content-product .product-details .add_to_cart_button {
    top: 10px !important;
    width: 34% !important;
    right: 2px !important;
}
.content-product .quantity-wrapper .button:before {
    content: 'SEPETE EKLE' !important;
    font-size: 1rem;
}
}

Please note that you can adjust the width in the aforementioned CSS code as per your requirement.

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @atahan,

We have noticed that the Content Delivery Network (CDN) is currently activated on your site. We kindly request you to temporarily deactivate the CDN on your site. You can refer to this image for guidance: https://imgur.com/idKcZb2.

Furthermore, we recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Please also clear your browser’s cache before checking the site again. It is possible that one of these additional plugins may be causing the issue you are experiencing.

If the problem persists, we kindly ask you to keep all third-party plugins deactivated on your site and grant us permission to debug your site. This includes deactivating all third-party plugins and any on-site customization. This will enable us to investigate the issue and provide you with the necessary assistance.

Please ensure that you have taken a complete backup of your site before proceeding with these steps.

Best Regards,
8Theme’s Team.

Hello, @M Project,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. We have activated the Full-Width Header under the path: Xstore > Theme Options > Header Builder > Multiple Header for front page > Top Header. This action has successfully addressed your concern.

Please refer to the attached image for your convenience. https://imgur.com/d8bzyIz

2. We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

The resolution involved editing multiple headers on the front page, specifically, we adjusted the main header settings within the Computed Box. The margin-bottom has been set to 0px, which has effectively addressed your concern.

Please refer to the attached image for your convenience. https://imgur.com/RvYpTIW , https://imgur.com/3z4inDf , https://imgur.com/iAWmY7i

We appreciate your patience and understanding during this process.

Best Regards,
Team 8Theme

Hello, @dofy,

We appreciate your recent contact and your utilization of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support, by visiting http://themeforest.net/downloads. Your feedback and positive review will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any additional inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We would like to express our gratitude once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @dofy,

We would like to inform you that our theme has built-in SEO functionality that will assist you in optimizing your site effectively. For more information, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/seo-index-your-site-to-top-rank-in-google-using-xstore-built-in-functionality/

Should you require additional SEO features or more advanced customization options beyond what the Xstore theme offers, you have the option to utilize the Yoast SEO plugin.

Best Regards,
8Theme’s Team

Hello, @IP,

We are pleased to inform you that we have a similar feature to what you are seeking in our theme for the single product page. However, please note that this is not an element that can be used in the block. Instead, you can directly configure it from the Xstore Dashboard under the Sale Booster section, specifically the Product Sold Counter.

For a more detailed guide on how to utilize this feature, we kindly refer you to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/boost-your-sales-with-xstores-fake-sold-counter-feature/

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @James Lee,

We recommend that you attempt to install the XStore theme and This can be achieved by using the WordPress Reset plugin, which can be accessed at https://wordpress.org/plugins/wp-reset/.

This plugin allows you to remove all existing content and install a new version from scratch.

For guidance on this process, please refer to our theme documentation on Theme Installation at the following link: https://www.8theme.com/documentation/docs/theme-installation/

If you encounter any issues during the installation process, We kindly request that you reset the installation and provide us with temporary valid WP-admin access in the private content area of this topic. This will enable us to assist you with the theme installation.

Please provide the following details:

WP admin URL:
WP admin username:
WP admin Password:

Best Regards,
8Theme’s Team.

Hello, @dofy,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

We would like to inquire if you have any plugins installed on your site. If so, we kindly request you to disable them and attempt to install Core afterward. It appears there may be a conflict with a third-party plugin.

Should you have any further queries or concerns, please feel free to contact us. Our support team is always at your disposal.

Kind Regards,
8Theme Team

Hello, @Sam,

also the problem with style for reviews

We have conducted a thorough inspection of your website and found no issues. The problem you are experiencing appears to be related to cache on your end.

We kindly suggest that you clear your browser cache and plugin cache entirely, then revisit your site.

For your reference, we have attached a screenshot. https://imgur.com/EPkK5xT

Best Regards,
8Theme’s Team

Hello, @atahan,

We apologize for any inconvenience caused.

To better assist you with your inquiry, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will allow us to examine your settings more closely and provide a more precise and tailored solution.

To facilitate this, please adhere to the following steps:
1. Create an account via the Dashboard (Users > Add new) with an administrator role. For guidance, please refer to the following image: http://prntscr.com/s3rc9m
2. Provide us with the username and password for the newly created account via the Private Content area. For guidance, please refer to the following image: http://prntscr.com/s5mao7
3. You may use any email address for the new account; it does not have to be your personal email.

Please inform us once you have completed these steps. We will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme Team.