Forum Replies Created

Viewing 30 posts - 8,281 through 8,310 (of 13,165 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 06:31

    Hello, @Aditya Putra,

    We regret to inform you that the WP Admin Login details you provided are incorrect. We kindly request you refer to the screenshot of the error, which can be found in the private content area.

    Please provide us with the correct and functional Admin Login details at your earliest convenience. This will enable us to access your site and provide the necessary assistance.

    We appreciate your understanding and cooperation in this matter.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 06:26

    Hello, @GTP,

    We are writing to inform you that we have replaced the Lottie animated icons with static images for the import. You can access the settings via this link: https://gyazo.com/772dc60cc86f9b103cd0ebdd55ee3f64

    We recommend that you upload the .json file from WordPress media and subsequently utilize it in the element settings as a Lottie Icon.

    For your convenience, Lottie Icons can also be found on Google and via this link: https://iconscout.com/

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 06:16

    Hello, @Hasan,

    Thank you so much for purchasing our theme and contacting our support center.

    We would like to inform you that Xstore comes with an integrated feature known as Variations Swatches. This feature can be located under the following path: XStore > Theme Options > Woocommerce > Shop Elements > Variation Swatches. We encourage you to explore all the available settings in this section.

    For further understanding, we recommend watching our tutorial video about Variation Swatches.
    https://youtu.be/LgzC4iK-j6A

    Additionally, We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

    Or

    You are welcome to utilize any third-party plugin that best suits your needs. However, please be advised that you do so at your own risk.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 06:16

    Hello, @GTP,

    We regret to inform you that our theme does not include the mouse cursor effects option you are seeking. You can review all the styles provided by our elements at the following link: https://xstore.8theme.com/?gclid=Cj0KCQjw0bunBhD9ARIsAAZl0E2bQITsJtwOgt8BYsHyxln_vBUABlIRRyx6CYDADkTy8wkUPdsvHowaAteBEALw_wcB#design-elements

    Consequently, you may need to consider using a third-party plugin to achieve this functionality. However, please note that this would be at your own risk.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 06:08

    Hello, @IP,

    We hope this message finds you well. To address the issue you are currently experiencing, we kindly request you to follow the steps outlined below:

    1. Navigate to Xstore.
    2. Proceed to Theme Options.
    3. Select Theme Custom CSS.
    4. Choose Global CSS.

    Once you are in the Global CSS section, please copy and paste the following CSS code:

    .single-product div.paypal-buttons {
        z-index: -999 !important;
    }

    After implementing the above steps, please ensure to clear your browser cache before revisiting your site.

    For your reference, the final result should resemble the image provided in the following link: https://postimg.cc/kBPJ664W

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 05:42

    Hello, @ClassW,

    Thank you so much for purchasing our theme and contacting our support center.

    Should you wish to modify the position of the Sale label from the top left to the bottom right, kindly replicate the following CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS.

    Subsequently, please ensure to clear your browser cache to visualize the changes. The anticipated outcome should resemble this: https://postimg.cc/svXnJ1qN

    .products-loop .onsale {
        left: unset !important;
        right: 10px;
        bottom: 12px;
        top: 120px;
    }

    Yours Sincerely,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 05:19

    Hello, @Alfi,

    Thank you so much for purchasing our theme and contacting our support center.

    To display one product per row on mobile devices, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

    @media only screen and (max-width: 767px){
    .products-grid .product {
    width: 100% !important;
    }
    }

    Please refer to the image provided at the following link for further reference:
    https://postimg.cc/7GDs1hMf , https://postimg.cc/DJZsKK7x

    Best Regards,
    8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 04:55

    Hello, @filiphdan,

    You’re welcome! If you have any more questions or need assistance with anything, feel free to ask. Happy to help!

    Have a nice day!

    Please note that this topic is now closed.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 31, 2023 at 04:54

    Hello, @filiphdan,

    You are most welcome! Should you have any further inquiries or require assistance with anything else, please do not hesitate to ask. We are always here to assist you.

    We wish you a pleasant day!

    Please note that this topic is now closed.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 09:37

    Hello, @blubein,

    Thank you so much for purchasing our theme and contacting our support center.

    Please follow the next steps:

    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter the purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

    You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

    Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 09:08

    Hello, @M Project,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    For your information, we have deactivated the ‘Remove Query Strings From Static Resources’ option. This can be found under the ‘XStore > Theme Options > Speed Optimization’ pathway.

    For further clarification, please refer to the attached image. https://postimg.cc/jCQFmGBX , https://postimg.cc/G8BbqbXq

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 07:25

    Hello, @Gopal Ram,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    Please note that we have deactivated the Jetpack & Jetpack Boost plugin on your site, which has effectively addressed the problem you were experiencing.

    We appreciate your patience and understanding during this process. If you have any further queries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 06:54

    Hello, @coffeedog,

    We would like to inform you that the graphic you mentioned has been set as the featured image on the blog page. If you wish to change or remove it, you can do so by editing the blog page. For your convenience, we have provided a screenshot to guide you through the process: https://postimg.cc/Mf1xTrCz

    Also, we have edited the Blog page on your site, and under the Xstore page Options, we have chosen the breadcrumbs effect to None, It also removed the effect from the breadcrumbs on the blog page now, Please refer to this screenshot: https://postimg.cc/vcswXygz

    Furthermore, we would like to draw your attention to the breadcrumbs settings which can be found under the Xstore >> Theme Options >> breadcrumbs.

    If you find our explanation unclear or if you are still facing issues, we kindly request you to provide a more detailed description of your problem, preferably with additional screenshots. This will enable us to assist you more effectively.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 06:37

    Hello, @michaelmilauskas,

    Thank you for using our theme and for contacting us.

    1. If you wish to enable the ‘Product Added Notification’ feature on the desktop version of the site, kindly follow these steps:

    1. Go to XStore.
    2. Select ‘Theme Options’.
    3. Proceed to ‘woocommerce’.
    4. Choose ‘Shop’.
    5. Click on ‘Shop page layout’.
    6. Scroll down to find ‘Product Added Notification’.
    7. Select options according to your preference.
    8. Click ‘Publish’ to save changes.

    For your convenience, we have provided an image for reference. You can view it here:
    https://postimg.cc/D8nCWMsm

    2. If you wish to incorporate a Cart in the header for desktop view, kindly follow these steps:

    1. Navigate to XStore.
    2. Select Theme Options.
    3. Proceed to Header Builder.
    4. Add the Cart widget in the desktop header.
    5. Configure the cart widget settings according to your requirements and publish it.

    For further clarification, please refer to the attached image.
    https://postimg.cc/H8jfFv2p

    We trust that this solution will effectively address your concern.

    Best Regards,
    Team 8Theme

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 06:35

    Hello, @GTP,

    We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

    For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

    Alternatively, you may post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient votes from other customers, our development team will contemplate incorporating it in one of the forthcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 06:33

    Hello, @GTP,

    We would like to inform you that there is an option to toggle the footer widgets on mobile. You can find this option under Xstore >> Theme Options >> Footer >> Footer Layout >> “Widgets Toggle On Mobile”.

    However, please be aware that this option only functions with the default Widgets that have been set under the Footer Widgets in Appearance >> Widgets. It does not function if you create the footer using a Static Block. Specifically, in the Sport demo, the footer has been created using a Static Block, hence, toggling is not possible in this particular demo.

    For further information, please refer to point number 2 in this thread: https://www.8theme.com/topic/the-shop-pages-column-settings-are-not-working-properly/#post-365847

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 06:15

    Hello, @Aditya Putra,

    We appreciate your decision to select XStore as your WooCommerce WordPress theme.

    To address your query, please follow these steps: Go to Appearance, then Widgets, and finally Footer Widget. You may find the setting you are looking for under the widget there.

    If you are unable to locate the setting, we kindly request you to share your site’s WP Admin URL and Credentials with us. Please ensure to provide this information in the private content area of this topic. This will enable us to investigate the issue further and provide you with the necessary assistance.

    Thank you for your cooperation.

    Kind Regards,
    8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 06:03

    Hello, @GTP,

    We would like to inform you that the slider on the homepage of the Sneakers Demo has been created using Slider Revolution. The dots on the slider can be customized according to your preferences within the Slider Revolution settings.

    To do this, please follow these steps:

    1. Navigate to the WP-Dashboard.
    2. Select Slider Revolution.
    3. Choose the option to Edit the Slider.
    4. Proceed to Navigation Options.
    5. Select Bullets and customize them as per your requirements.

    For your reference, please see the following screenshot: https://postimg.cc/vg123wBv

    Additionally, we recommend checking the official Slider Revolution article for further guidance on how to activate and configure bullet navigation: https://www.sliderrevolution.com/manual/activate-and-configure-bullet-navigation/

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 05:39

    Hello, @coffeedog,

    Should you wish to modify the font, we respectfully ask that you duplicate and insert the CSS code given below into the following pathway: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please ensure to clear your browser cache and revisit your website. The outcome should resemble this: https://postimg.cc/v4y3R6Pk

    The CSS code is as follows:

    article.blog-post .read-more, article.post-grid .read-more {
          text-transform: uppercase !important;
    }

    Please note that you have the option to alter the text-transform value in the subsequent CSS code according to your preferences.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 30, 2023 at 05:13

    Hello, @michaelmilauskas,

    No problem at all! Thank you for keeping us updated.

    If you need any further assistance or concerns, feel free to submit another ticket or reach out. Good luck with your website updates!

    Have a nice day!

    This topic is now closed!

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 09:42

    Hello, @Manish,

    Thank you for contacting us and for using XStore.

    Should you wish to replicate the same effect, kindly copy and paste the provided CSS code into the Xstore Custom CSS section in Elementor and proceed to update it.

    selector .quantity {
        border-radius: 4px;
    }
    
    selector .quantity>.minus {
        border-top-left-radius: inherit;
        border-bottom-left-radius: inherit;
    }
    
    selector .quantity>.plus {
        border-top-right-radius: inherit;
        border-bottom-right-radius: inherit;
    }
    selector .etheme-product-list-image img {
        border: 2px solid #EFF6FD;
    }
    @media (hover) {
        selector .etheme-product-list-item,
    selector .etheme-product-list-image {
        transition: all .3s;
    }
    
    selector .etheme-product-list-item:hover {
        transform: translateY(-5px);
    }
    
    selector .etheme-product-list-item:hover .etheme-product-list-image {
        transform: translateX(-30px) scale(1.1);
    }
    }

    For your convenience, we have recorded a comprehensive video tutorial. We highly recommend watching it in its entirety and following the steps demonstrated therein. https://www.veed.io/view/03762d15-6051-4627-95e4-89f3de5235ce?sharingWidget=true&panel=share

    We trust this will effectively resolve your issue.

    Best Regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 09:14

    Hello, @DMans,

    Thank you for your response.

    We have reviewed the URL you provided and were unable to locate the stock bar count on the product pages.

    To assist you further, we kindly request you to provide the URL of the page where the stock bar count is located. This will enable us to conduct a more thorough investigation and help resolve your issue.

    Additionally, we would appreciate it if you could create temporary WP-Admin access for us to review your settings.

    You can do this by creating a new user account with an administrator role via the Dashboard. Please share the wp-admin URL, username and password with us through the Private Content area.

    We look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 08:46

    Hello, @Hakan Osman,

    Thank you so much for purchasing our theme and contacting our support center.

    You can easily add or remove menu icons by navigating to Dashboard > Appearance > Menus > Main Menu > 8Theme Shop page Option > Menu option. There you will find an icon library where you can select XStore icons and set the icon name before saving the settings.

    For reference, please refer to the following screenshots: https://ibb.co/zJq7HVL, https://ibb.co/c3tYsvY, and https://ibb.co/ysgKpjx.

    If you would like to use XStore icons, please visit this page – https://xstore.8theme.com/xstore-icons/.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 08:30

    Hello, @Zdenky,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 08:25

    Hello, @yuvi,

    Thank you for contacting us and for using XStore.

    1. To change the colors of the links on your website, please navigate to XStore > Theme Options > Styling/Colors > Choose Main Color and select the desired color. Once you have made your selection, please remember to publish the changes and clear your server and browser caches before checking back on your site.

    For reference, please see the image provided.
    https://ibb.co/v1K2gpm

    If you cannot find the color settings for a certain element, let us know and we will help you. The lack of ability to change colors everywhere at once is not a problem, it is an advantage that allows us to make sites created with our theme flexible and universal at the same time.

    2. & 3. & 4.

    Could you kindly provide a screenshot indicating the specific text links for which you would like to alter the hover color and add an underline when hovered over? This will greatly assist us in understanding your requirements and providing the necessary assistance.

    Please upload the screenshots on https://imgbb.com/ and share the links with us.

    We kindly request you to create temporary wp-admin access, enabling us to review your settings and subsequently provide an appropriate solution to your issue.

    To facilitate wp-admin access, you may create a new user account with an administrator role through the Dashboard. Please share the wp-admin URL, username and password with us via the Private Content area.

    Best Regards,
    8Theme Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 07:13

    Hello, @ahmed kamal,

    Thank you for your response.

    Mentioned notices about xstore-icons can be ignored, it was done to speed up site loading a bit, you can read more here – https://developer.mozilla.org/en-US/docs/Web/HTML/Link_types/preload
    If you want to remove them, we can do this via child theme. Do you have child theme? Provide temporary wp-admin and FTP access.

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 06:59

    Hello, @Nio,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 06:56

    Hello, @trendy,

    Thank you for your response.

    Should you wish to align the ‘Add to Cart’ and ‘Wishlist’ buttons on the same row, kindly follow these steps:

    1. Navigate to Xstore.
    2. Proceed to Theme Options.
    3. Select Woocommerce.
    4. Choose Single Product Builder.
    5. Add a connection block in the section.
    6. Insert the ‘Add to Cart’ and ‘Wishlist’ widget into it.
    7. Publish your changes.

    Please refer to the attached images for further guidance. https://postimg.cc/SJM9XXwy , https://postimg.cc/bZ03tVKN

    If the issue still persists, then we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 06:39

    Hello, @Zdenky,

    We are pleased to inform you that you can add a text box under the price on the single product page. To do this, please navigate to Xstore >> Theme Options >> WooCommerce >> Single Product Builder. Here, you can add, set, or insert the Custom HTML block under the price widget and add the Custom content in it as per your requirements.

    We have already set this up for you on your site. You can now add the content. For your reference, please refer to this screenshot: https://postimg.cc/SnS1xs8Z

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 29, 2023 at 06:33

    Hello, @lanxiaodj,

    We hope this message finds you well. We are writing to follow up on the video that we recently shared with you. In this video, we demonstrated that the result and footer toggle menu on your website are functioning correctly. When clicked, the menu opens as it should, indicating that there may be a cache issue on your end.

    We kindly request that you clear your cache and check the functionality again. If the problem persists, please do not hesitate to let us know.

    Alternatively, if you prefer, we can revert the changes made on your site that were initially implemented to resolve your issue. Please inform us of your decision at your earliest convenience.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

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    Viewing 8,310 results - 8,281 through 8,310 (of 13,165 total)
Viewing 30 posts - 8,281 through 8,310 (of 13,165 total)
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