Hello, @Niddy,

Thank you for using our theme and for contacting us.

Are you using Xstore built-in email builder? You can read our theme documentation about Xstore built-in email builder : https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

Additionally, Most browsers (email readers) will not support custom fonts regardless https://www.caniemail.com/features/css-at-font-face/

Unfortunately, there is no such option to change the font type for now in Xstore builtin email builder.

We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

OR

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

OR

Consequently, you may need to consider using a third-party plugin to achieve this functionality. However, please note that this would be at your own risk.

Best Regards,
8Theme’s Team.

Hello, @filiphdan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. & 2.

Should you wish to incorporate a wishlist icon and a search icon into your mobile header, kindly follow these steps:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to Header Builder.
4. Choose Mobile.
5. Edit the connection block widget in the mobile header.
6. Add the wishlist widget & Search widget and publish it.

We are pleased to inform you that we have created a video guide for you on our test site. We kindly request you to watch it in its entirety and follow the steps demonstrated in the video.

https://www.veed.io/view/a7eda5b4-42b3-4be3-a5b0-e4501d8b7719?sharingWidget=true&panel=share

3. We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

If the issue still persists then create temporary wp-admin access, so we can check your settings and help you accordingly.

Best Regards,
Team 8Theme.

Hello, @GTP,

We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Consequently, you may need to consider using a third-party plugin to achieve this functionality. However, please note that this would be at your own risk.

Best Regards,
8Theme’s Team

Hello, @brader,

The issue you’re facing with the Xstore might be related to how your content is structured or how Yoast SEO is configured. Here are some common reasons and solutions for why only the header content column is being read by Yoast:

Content Placement: Yoast SEO primarily analyzes the content within the main content area of a page or post. If your 350-word content is placed outside this area, it might not be analyzed. Make sure your product category description is within the main content area.

Plugin Conflicts: Sometimes, conflicts between plugins can cause issues. Ensure there are no conflicts between Yoast SEO and other plugins that might affect content analysis.

Yoast SEO Settings: Review your Yoast SEO settings to ensure that it’s configured to analyze content on product category pages. In your WordPress admin dashboard, go to SEO -> Search Appearance -> Content Types and make sure that the “Product categories” option is set correctly.

JavaScript Rendering: If your content is loaded dynamically via JavaScript, Yoast might have difficulty analyzing it. Ensure that your content is rendered in the HTML source code for Yoast to analyze it properly.

Caching: If you have caching plugins or server-side caching enabled, this might interfere with the visibility of updated content. Clear the cache and retest.

Yoast SEO Plugin Version: Ensure that you are using the latest version of the Yoast SEO plugin, as updates often include bug fixes and improvements.

Check for Errors: Review the browser’s developer console and server error logs for any JavaScript or PHP errors that might be affecting the content visibility or analysis.

Consult Support: If the issue persists, consider reaching out to Yoast SEO support for assistance. They may have specific insights or solutions related to their products.

By addressing these potential reasons and solutions, you should be able to resolve the issue of Yoast SEO not reading the content in your product category page correctly.

Best Regards,
8Theme’s Team.

Hello, @coffeedog,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

The resolution was achieved by enabling the Masonry option under the ‘Edit Page with Elementor > Edit Post > General’ section. This action has effectively addressed your concern.

We are pleased to inform you that all images on your blog page are now of the same resolution. Please refer to the attached image for your reference.
https://postimg.cc/rzRPnV47 , https://postimg.cc/WhWSTx00

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
Team 8Theme.

Hello, @eulice,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

For your information, we have deactivated the “Upgrade Swiper Library” feature located under Elementor > Settings > Features. This action has effectively addressed your concern.

We are pleased to inform you that we have prepared a video for your perusal. We kindly request you to watch it in its entirety for your reference. https://www.veed.io/view/d0f5fa8d-885c-425a-8703-16ebcada0f95?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team.

Hello, @Dinus,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that we have successfully installed and activated the Xstore Theme and core plugin on your website. You are now able to import the demo according to your specific needs.

Please refer to the attached image for your reference. https://postimg.cc/F1kSd6Wp

Additionally, We kindly request you to read and adhere to our theme documentation regarding the import of demo content. You can access the documentation at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Furthermore, please read our theme documentation about missing the style.css stylesheet error: https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @IP,

We have recently conducted a comprehensive review of your website. Upon examination of the single product page, We discovered that the WC pay payment plugin is currently in use. This plugin appears to be the source of the issue you are experiencing. Please refer to this screenshot for further clarification: https://postimg.cc/dZD27SyP.

Interestingly, the code is empty and can be easily removed. This can be achieved by using the Custom CSS from the sticky cart. We recommend using the CSS code provided below. This can be inserted in the Theme Options >> Theme Custom CSS >> Global CSS. Implementing this should rectify the issue.

.single-product .etheme-sticky-cart .wcpay-payment-request-wrapper {
    display: none !important;
}

Upon successful implementation, the result should resemble the following: https://postimg.cc/Ppdsk188.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @yuvi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Should you wish to modify the color and text size of the Store notice, kindly replicate the subsequent CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Following this, it is necessary to clear your browser cache to visualize the alterations.

p.woocommerce-store-notice.demo_store {
    font-size: 15px !important;
    background-color: #EBA133 !important;
}
p.woocommerce-store-notice.demo_store a.woocommerce-store-notice__dismiss-link {
    color: blue !important;
}

The result should look like this: https://postimg.cc/NyFcSs66

Please be informed that you have the option to modify the font size and color in the subsequent CSS code according to your specific needs.

We sincerely hope that this information is of assistance to you.

Best Regards,
Team 8Theme.

Hello, @Yesith,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

We would like to inquire if you have any plugins installed on your site. If so, we kindly request you to disable them and attempt to install Core afterward. It appears there may be a conflict with a third-party plugin.

We kindly request you to review the bundle plugin associated with the Xstore theme. You can access it via the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Should you have any further queries or concerns, please feel free to contact us. Our support team is always at your disposal.

Kind Regards,
8Theme Team.

Hello, @michaelmilauskas,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, @GTP,

You are Welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best Regards,
8Theme’s Team.

Hello, @aditya putra,

Thank you for the login details.

We would like to inform you that you are currently utilizing the advanced cart/checkout layout. By default, the footer on the cart/checkout page is displayed.

Should you wish to modify the footer on the cart/checkout page, please follow these steps:

1. Navigate to XStore.
2. Select Theme Options.
3. Proceed to Woocommerce.
4. Choose Cart/Checkout Layout.
5. Click on Footer.
6. Add content or use a static block as per your requirement.
7. Publish your changes.

We are pleased to inform you that we have prepared a video for your reference. We kindly request you to watch it in its entirety.

The URL for the video can be found in the private content area.

We hope this information is helpful. Should you have any further queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @lanxiaodj,

We hope this message finds you well. To address the issue you are currently experiencing, we kindly request you to follow the steps outlined below:

1. Navigate to Xstore.
2. Proceed to Theme Options.
3. Select Theme Custom CSS.
4. Choose Global CSS.

Once you are in the Global CSS section, please copy and paste the following CSS code:

.et-mobile-panel-wrapper {
    box-shadow: none !important;
}

After implementing the above steps, please ensure to clear your browser cache before revisiting your site.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Anime y Motto,

We would like to inform you that our theme does not influence the backend speed of your website. We recommend that you review the plugins currently in use on your site. Try disabling them one by one to identify if any of them are causing the issue you are experiencing.

Additionally, we suggest reaching out to your hosting provider to discuss potential solutions for speeding up the backend of your site.

For further assistance, we encourage you to refer to our documentation on how to speed up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We trust that this information will be beneficial to you.

Kind Regards,
8Theme’s Team