Forum Replies Created

Viewing 30 posts - 8,161 through 8,190 (of 13,904 total)
1 2 3 … 272 273 274 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @fiora,

    We appreciate your inquiry regarding the modification or removal of the green background color displayed in the screenshot you provided.

    To make the necessary changes, kindly edit your page using the Elementor page builder. Subsequently, proceed to settings, then to Xstore Custom CSS. Here, you can either comment out or alter the color in the Custom CSS code. For your convenience, we have provided a screenshot illustrating this process: https://postimg.cc/TyMZZmf3

    Best Regards,
    8Theme’s Team

    #371711 Copied In reply to: Can’t change color of preloader Background and some spots where it is green by default
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for your response.

    Should you desire to designate a product as a featured product, kindly proceed to WP-dashboard > Products > All Products > Click on Star.

    Please refer to the attached image for further clarification.
    https://postimg.cc/bsF96pLL

    Best Regards,
    Team 8Theme.

    #371708 Copied In reply to: how do I change the trending products on homepage
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Divorah,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    #371706 Copied In reply to: Hyperlinks are not working with flip box widget.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for your prompt response.

    Kindly provide the URL of the page where you are encountering the problem. This will enable us to investigate and assist you accordingly.

    Best Regards,
    8Theme’s Team.

    #371704 Copied In reply to: how do I delete the box to the right of quick links
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @amamatdi,

    Thank you for contacting us and for using XStore.

    We hope this message finds you well. We are writing to inform you that your recent request was somewhat unclear to us. To better assist you, we kindly ask that you provide a more detailed description of your issue or your desired outcome.

    In addition, we would appreciate it if you could create WP-admin login details and share them with us in the private content area. This will allow us to review your site settings and provide the most effective assistance in resolving your issue.

    Further, you have the option to review all available settings related to Variation Swatches. You can find these under XStore > Theme Options > WooCommerce > Shop Element.

    Please refer to the attached image for your reference.
    https://postimg.cc/tZZGKSyx

    We look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371703 Copied In reply to: Problem with attributes and the dropdown menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Prodia Digital Indonesia,

    We are thrilled to hear that the issue has been resolved! Thank you for your kind words and appreciation. Our team is always here to provide you with the best support possible.

    Should you have any more questions or concerns in the future, please don’t hesitate to reach out. We value your business and look forward to assisting you further.

    Have a nice day!

    This topic is now closed,

    Best Regards,
    8Theme’s Team.

    #371701 Copied In reply to: Topic: Woocommerce Checkout State Dropdown Issue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @shivas-irons,

    Thank you for using our theme and for contacting us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

    If the problem still persists, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not.

    Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

    Please ensure that you have a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team.

    #371700 Copied In reply to: Add to Cart buttons beside products lead to blank page or to Your cart is empty message when clicked
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Johdania Brown,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well. We are writing to request your assistance in resolving an issue related to the text color on your website.

    Could you kindly provide us with screenshots of the text that is not appearing in white on your site, as well as the areas where you have attempted to change this text color to white? This will greatly aid us in identifying and addressing the problem.

    In addition, we would appreciate it if you could share your site’s WP Admin URL and credentials with us. Please ensure to provide this information in the private content area of this topic to maintain confidentiality.

    By granting us access to your site, we will be able to investigate this issue more thoroughly and provide you with a more accurate solution.

    We look forward to your response and assure you of our best services at all times.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371699 Copied In reply to: After WordPress update 6.3.2 XStore site will not publish all my changes from Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dicky,

    We confirm that you can indeed translate this text using WPML. We kindly request you to refer to our theme documentation for further guidance.
    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team.

    #371626 Copied In reply to: Customizing off-canvas mini cart, please help….
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Luis

    We hope this message finds you well.

    We have conducted a thorough examination of your website and are pleased to inform you that we have not identified any issues. Your website is functioning optimally on both mobile and desktop platforms. The problem you are experiencing appears to be related to cache issues on your end.

    We kindly suggest that you clear your browser cache or alternatively, try accessing your site on a new browser.

    For your convenience, we have created a video guide detailing these steps. You can find this in the private content area for your reference.

    We trust that this information will be beneficial to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371625 Copied In reply to: My footer gets stuck and customers cant see the whole webpage in mobile version
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @chrisbond,

    We appreciate your prompt response.

    To further assist you, we kindly request that you provide the URL of the page where you intend to implement the changes. This will enable us to furnish you with the appropriate CSS code to resolve your issue.

    We look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team.

    #371619 Copied In reply to: Regular and Sale price with different text size, weight and decoration
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dicky,

    1. I want the Checkout button above View cart button

    Regrettably, the current system does not support the option to alter the positions of those buttons. This would necessitate additional customization.

    2) I want to change the Checkout hover color

    We understand that you wish to modify the Checkout hover color. To do so, please follow the steps below:

    1. Go to XStore.
    2. Select Theme Options.
    3. Proceed to Styling/Colors.
    4. Choose DARK BUTTONS.
    5. Click on Background Color.
    6. Select Regular and Hover color as per your preference.
    7. Finally, click on Publish to save the changes.

    For your convenience, we have provided a reference image which can be accessed via this link: https://postimg.cc/7bHrczg9

    3) I want to change the “Checkout” text to “Secure Checkout”

    Should you desire to alter or translate the term “Checkout”, it is necessary for you to install the Loco Translate plugin.

    We recommend viewing this instructional video for guidance: https://youtu.be/WYBlzdJs5PU

    In response to your request, it is imperative to translate the XStore theme to adjust the aforementioned term as per your requirements.

    Please refer to the following image for additional clarity: https://postimg.cc/p5LfbCZK

    We trust this will address your concern.

    Should you have any further inquiries or issues, please feel free to contact us. Our support team is consistently available to provide assistance.

    Yours Sincerely,
    8Theme’s Team.

    #371617 Copied In reply to: Customizing off-canvas mini cart, please help….
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @chrisbond,

    Thank you so much for purchasing our theme and contacting our support center.

    1) I am trying to set different font size, weight and decoration for the regular and sale price.

    We hope this message finds you well. In order to assist you more effectively with your request to change the Regular and Sale price with different text size, weight, and decoration, we kindly ask that you provide us with a screenshot of the issue at hand. Additionally, please include the URL of the page where you wish to implement these changes.

    Once we receive this information, our team will be better equipped to investigate the matter and provide you with the necessary assistance.

    2) I am also tring to uncut the regular (full) price.

    We regret to inform you that your request is somewhat unclear to us. To better assist you, we kindly request that you provide a screenshot detailing exactly what you need. This will enable us to thoroughly check and provide the necessary help.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We appreciate your cooperation and look forward to resolving your issue promptly.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371615 Copied In reply to: Regular and Sale price with different text size, weight and decoration
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @SkipFreedom,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well. In order to assist you with the issue you are currently facing, we kindly request you to provide a screenshot of the problem. Additionally, please share the URL of the page where you are encountering the issue. This will enable us to examine the situation and provide appropriate assistance.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We look forward to your response and assure you of our best services at all times.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371614 Copied In reply to: Modifying Contact Information on Single Product Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    If you are interested in displaying the categories in bold within the list of categories, kindly follow the steps below:

    1. Navigate to the page you wish to edit using Elementor.
    2. Select the ‘Product Categories List’ element for editing.
    3. Proceed to ‘Style’ and then to ‘Categories List’.
    4. Edit the ‘Title Settings’.
    5. Under ‘Typography’, select the weight that suits your preference.
    6. Update the changes.

    Please refer to the attached image for a visual guide on how to execute these steps.

    https://ibb.co/vvX2qjZ
    https://ibb.co/yhhFmQq

    We trust that these instructions will effectively address your concern.

    Best Regards,
    8Theme’s Team

    #371611 Copied In reply to: Can I just have the categories in bold appear in my list of categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mb-handmade,

    We are writing to acknowledge receipt of your recent correspondence. We appreciate your prompt response.

    Regrettably, we must inform you that the action you requested is not feasible as it necessitates customization.

    We would like to suggest that you reach out to WooCommerce support directly for further assistance. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce/

    We appreciate your understanding in this matter.

    Best Regards,
    8Theme’s Team.

    #371601 Copied In reply to: I would like to sort a specific category
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sailendran,

    Thank you for using our theme and for contacting us.

    We have conducted a thorough review of your website and found no issues. The footer on your site is appearing at full width as it should. We believe that any discrepancies you may be experiencing could be due to a cache issue on your end. We recommend checking your site using a different fresh new browser to verify this.

    For your convenience, we have recorded a video detailing our findings. Please refer to the private content area to view this video.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371596 Copied In reply to: Footer Issue again – does not stretch full width
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azza,

    You’re very welcome! We’re delighted to hear that the solution worked for you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help.

    Thank you for choosing our services. Have a great day!

    This topic is now closed.

    Best Regards,
    8Theme’s Team.

    #371593 Copied In reply to: Hide Quick View in mobile while keeping it in mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for using our theme and for contacting us.

    Should you desire to modify the trending products displayed on your homepage, kindly follow the steps outlined below:

    1. Open the homepage in Elementor.
    2. Select the ‘Edit Product Grid’ element.
    3. Navigate to ‘General’.
    4. Proceed to ‘Data source’.
    5. Choose the desired option as per your requirement.
    6. Update the changes.

    Please refer to the attached image for further clarification.
    https://ibb.co/VJ85qSs

    We trust that these instructions will effectively address your concern.

    Best Regards,
    8Theme’s Team.

    #371592 Copied In reply to: how do I change the trending products on homepage
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zeal Evince,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    #371589 Copied In reply to: Yoast Seo Plugin Not working on product pages when Xstore Core Plugin is Activated.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    We are pleased to inform you that we have completed the review of your website. During the process, we edited the page using the Elementor page builder and made adjustments to the hotspot element.

    Upon inspection, we found that items 2, 3, and 4 of the hotspot were displaying and functioning correctly. However, item 1 was not visible. After conducting a thorough debugging process, we identified the issue. The problem was due to the positioning of the ‘+’ icon, which was hidden beside the second item.

    We have rectified this issue by adjusting the position of the ‘+’ icon. As a result, all items are now working perfectly. We kindly request you to refer to the screenshot provided in the link below for further clarification:

    https://postimg.cc/mcLjJcNx
    https://postimg.cc/fS0TsfQJ

    Additionally, we recommend clearing your browser cache and checking the website again to ensure that all changes are visible.

    Should you have any further queries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #371587 Copied In reply to: how do I change and move the + icons in the main image on the homepage
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azza,

    We appreciate your prompt response. If you desire to remove the ‘Quick View’ feature in products on your mobile device, kindly follow the steps outlined below:

    1. Navigate to Xstore.
    2. Proceed to Theme Options.
    3. Select WooCommerce.
    4. Choose Shop.
    5. Click on Product Styles.
    6. Select Product Content Elements.
    7. Click on Hover Buttons on Mobile.
    8. Uncheck this option and publish it.

    Please refer to the attached image for further clarification.
    https://postimg.cc/B8Zzf7cn

    We trust that these instructions will effectively resolve your issue.

    Best Regards,
    8Theme’s Team.

    #371583 Copied In reply to: Hide Quick View in mobile while keeping it in mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zeal Evince,

    Thank you for contacting us and for using XStore.

    We hope this message finds you well.

    We are writing to inform you that we have thoroughly examined your website and found no issues. The Yoast SEO plugin is functioning correctly on the product pages of your site when the XStore theme and XStore core plugin are in use.

    We believe the issue you are experiencing may be due to cache problems on your end. We kindly suggest that you clear your browser cache and the cache of the plugin, then check the functionality again.

    For your convenience, we have recorded a video demonstrating the process. You can find this video in the private content area for your reference.

    Should you have any further questions or concerns, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371574 Copied In reply to: Yoast Seo Plugin Not working on product pages when Xstore Core Plugin is Activated.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlyCBD,

    We have recently conducted a comprehensive review of your website and attempted to modify the CSS to ensure it functions across all pages. However, we have found that the changes are effective on some product pages, but not all. Allow us to provide a detailed explanation.

    The CSS has been altered to the following:

    .etheme-product-grid-item.etheme-product-image-hover-swap.product {
    overflow: unset !important;
}
a.button.product_type_variable.add_to_cart_button.etheme-product-grid-button.et-st-disabled {
    position: relative;
    top: 20px;
}

    You can view the changes in this screenshot: https://postimg.cc/WtZjDM22

    The modifications are functioning correctly on this page: https://ocf.fdztech.es/resinas-cbd/

    However, they are not effective on this page: https://ocf.fdztech.es/packs-cbd/

    On this page: https://ocf.fdztech.es/flores-cbd/, the changes work for some products but not for others. The reason for this inconsistency is that products on the same row have more variations in two lines and fewer variations in a single line, which alters the alignment of the button. This is illustrated in the following screenshot: https://postimg.cc/PL19XMWc

    Unfortunately, this issue cannot be resolved with Custom CSS and requires additional customization.

    We appreciate your understanding in this matter.

    Best Regards,
    8Theme’s Team

    #371571 Copied In reply to: Buenos dias. Os cometo, estoy tratando de crear la visualizacion del producto personalizada. Lo esto
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Muhamed,

    Thank you for providing us with the WP-admin login details.

    We have reviewed your site and made changes to the testimonial gallery element using the Elementor editor. Despite publishing these changes, they are not visible on the front-end of your site. This issue is likely due to caching.

    If the changes made in the Customizer are not reflected on the page, it is typically a caching problem. If the changes are visible in the Customizer, they should also be visible on the front end.

    We recommend that you temporarily disable any CDN caching and cache plugins and flush server cache. Additionally, please clear your browser cache, and then check the site again.

    Please refer to the attached images for further clarification.
    https://postimg.cc/bGDK2hQZ
    https://postimg.cc/nCqKrwjn

    Best Regards,
    8Theme’s Team

    #371568 Copied In reply to: Testimonial photos extend over footer on phone screens only
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mb-handmade,

    Thank you for using our theme and for contacting us.

    We regret to inform you that your recent request was somewhat unclear. To better assist you, we kindly ask that you provide a more detailed description of the issue you are experiencing, as well as your desired outcome.

    If possible, please also include a screenshot of the issue. This will allow us to more accurately diagnose and address your concern.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    For further assistance, we recommend reviewing our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/docs/prioritizing-specific-products-on-the-shop-page/

    We appreciate your understanding and cooperation in this matter.

    Best Regards,
    8Theme’s Team.

    #371565 Copied In reply to: I would like to sort a specific category
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Adrian Popa,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well.

    In order to assist you more effectively with the issue you are experiencing, we kindly request you to provide a screenshot of the specific products you wish to open in a lightbox, as opposed to the standard method. Additionally, please include the URL of the page where you are encountering this issue. This will enable us to examine the problem more closely and provide you with a suitable solution.

    Furthermore, we would appreciate it if you could create temporary wp-admin access. This will allow us to review your settings and better understand the context of the issue.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    We look forward to your response and assure you of our best services at all times.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371564 Copied In reply to: How do i open products in a lightbox instead of the usual way?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Should you desire to remove the financing menu located at the top of your website, kindly follow the steps outlined below:

    1. Navigate to your WordPress dashboard.
    2. Click on ‘Appearance’.
    3. Select ‘Menus’.
    4. Choose ‘Main Menu’.
    5. Scroll down until you find the ‘Financing’ menu.
    6. Delete the ‘Financing’ menu.
    7. Save your settings.

    Please refer to the attached image for a visual guide on how to execute these steps. https://postimg.cc/CRvYbfFv and https://postimg.cc/ZWqzYKr6

    We trust that these instructions will effectively address your concern.

    Best Regards,
    8Theme’s Team.

    #371562 Copied In reply to: how do I delete the financing tab at the top of site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @salmi,

    You’re very welcome! we are delighted to hear that everything is working as expected. If you need any further assistance or have any other questions, please don’t hesitate to contact us. We’re always here to help. Thank you for choosing our services!

    Have a nice day!

    This topic is now closed.

    Best Regards,
    8Theme’s Team.

    #371561 Copied In reply to: mini shopping cart quantity specification always show active
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    We hope this message finds you well.

    We have conducted a thorough review of your website. We noticed that there appears to be no box located to the right of the quick links section. Please refer to the attached image for a clearer understanding of our observation. https://ibb.co/pW2PJDL

    Could you kindly confirm if this issue has been addressed and resolved?

    We look forward to your prompt response.

    Best Regards,
    8Theme’s Team.

    #371560 Copied In reply to: how do I delete the box to the right of quick links
  • 1 2 3 … 272 273 274 … 462 463 464
    8,161–8,190 of 13,904 posts
Viewing 30 posts - 8,161 through 8,190 (of 13,904 total)
1 2 3 … 272 273 274 … 462 463 464