Hello, @Liva,

Thank you for your response.

To address your issue, please navigate to XStore>>Theme Options >> Theme Custom CSS >> and insert the following CSS code in Global CSS.

To alter the color of the plus and minus icons, use the following CSS code:

.single-product .quantity-wrapper span {
color: black !important;
}

To modify the color of the border, use the following CSS code:

.single-product .quantity-wrapper.type-circle span, .quantity-wrapper.type-square span {
border: 1px solid black !important;
}

Please adjust the color according to your needs. We hope this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @MAHDAR,

3- Hello, good time, is it possible to change the menu icon? In the wedding header

I bet it will either be small or the color will be completely white and not suitable

We confirm that it is indeed possible to modify the mobile menu icon. You can do this by navigating to Xstore > Theme Option > Header builder > Mobile menu. Here, you can select your preferred icon and adjust the Icon Size Proportion according to your needs.

For your reference, please see the following example: https://ibb.co/RjKJ5Vc

We trust this information will be of assistance to you.

Yours sincerely,
The 8Theme Team

Hello, @filiphdan,

XStore > Maintenance Mode > On. https://imgur.com/P4T3rGW
You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @David-IU,

We hope this message finds you well. We are writing to inform you that we have encountered a problem while attempting to access your website. Specifically, we received a 503 Service Unavailable error, as depicted in the following screenshot: https://postimg.cc/K31X6RH8

We kindly request that you contact your hosting provider to address and rectify this 503 error. Additionally, we have noticed that your website is currently not secure, and the SSL certificate is not enabled. We strongly recommend that you discuss these security concerns with your hosting provider as well.

Once your website is back online and the aforementioned issues have been resolved, please notify us. We will then log in to your site to investigate and resolve the initial issue you reported.

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, @IP,

Thank you for using our theme and for contacting us.

In order to solve your issue, we kindly request you to copy the following CSS code and paste it in the specified location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Subsequently, it is imperative to clear your browser cache to view the changes.

The following CSS code should only work on cart/checkout pages.

Here is the CSS code:

@media (min-width: 1200px){
 .woocommerce-cart body.bordered .body-border-top {
    position: inherit !important;
}
.woocommerce-cart header#header.sticky .header-main {
    top: 0 !important;
}
}

@media (min-width: 1200px){
 .woocommerce-checkout body.bordered .body-border-top {
    position: inherit !important;
}
.woocommerce-checkout header#header.sticky .header-main {
    top: 0 !important;
}
}

We trust that this solution will effectively address your concern.

If you have any further questions or concerns, please do not hesitate to contact us on our support system. Our support team is always available to help.

Best Regards,
Team 8Theme.

Hello, @Liva,

We hope this message finds you well. To address the issue you are experiencing, we kindly request you to follow the steps outlined below:

1. Copy the CSS codes provided below.
2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your site.
3. Paste the copied CSS codes into the Global CSS section.
4. Clear your browser cache and revisit your site.

We are confident that these steps will resolve your issue.

Here are the CSS codes:

1. To smaller the size of the suffix.

.quantity-wrapper .quantity span.quantity-suffix {
    font-size: 10px !important;
}

2. To make all the content and border color black.

.quantity-wrapper .quantity span.minus {
    border-color: #000 !important;
}
.quantity-wrapper .quantity input {
    border-color: #000 !important;
}
.quantity-wrapper .quantity span.quantity-suffix {
    border-color: #000 !important;
   color: #000 !important;
}
.quantity-wrapper .quantity span.plus {
    border-top-color: #000 !important;
    border-bottom-color: #000 !important;
    border-right-color: #000 !important;
}

We appreciate your patience and cooperation in this matter. Please do not hesitate to contact us if you need further assistance.

Best Regards,
8Theme’s Team

Hello, @Abhishek Shetty,

Thank you so much for purchasing our theme and contacting our support center.

1. Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

If you are unable to observe any modifications in the header on the homepage, we kindly request you to refer to and adhere to the guidelines provided in our theme documentation.
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We trust that this will resolve your concern.

2. The child theme is a theme that inherits the functionality of the parent theme and allows you to make modifications or add additional functionality to the parent theme. If you have made all your changes/modifications in the Child Theme, then you can use the Child Theme on your site.

For further information, please read these articles: https://www.wpbeginner.com/glossary/child-theme/ & https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/

Best Regards,
8Theme’s Team.

Hello, @Ryan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Shop page content and functionality come from the WooCommerce plugin.

All the available sorting options you can find in Appearance > Customize > WooCommerce (Shop) > Product Catalog > Default product sorting.
By default, the sort order for your products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87

If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

We hope this information is helpful.

Kind Regards,
8theme team.

Hello, @mariangio,

We acknowledge your concern and appreciate your patience. As a potential solution, we suggest you try testing the site on a different computer. If it functions correctly on another system, it would indicate that the issue may be related to screen resolution settings.

We look forward to hearing back from you with the results of this test.

Best Regards,
8Theme’s Team

Hello, @Play Havenz,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Maitreya Patni,

1. We are pleased to inform you that your issue has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache. The solution involved the addition of CSS code in the following location: Xstore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your issue.

For your reference, we have attached an image below: https://postimg.cc/Ln7b1tth

2. We are pleased to inform you that the issue you reported has been resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have deactivated the Jetpack and Light Speed Cache plugins on your site.

The issue was solely related to the cache and nothing else.

For further reference, we recommend watching the attached video. https://www.veed.io/view/19df4dba-5d63-494f-aa51-fd57efe583f7?sharingWidget=true&panel=share

Best Regards,
Team 8Theme.

Hello, @EE Eric,

Thank you for contacting us and for using XStore.

We regret to inform you that achieving your desired outcome is not feasible with the current version of the theme. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

For minor customization requests, we suggest considering paid customization services. You may submit a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Consequently, you may need to consider using a third-party plugin to achieve this functionality. However, please note that this would be at your own risk.

Best Regards,
8Theme’s Team

Hello @caochen223,

Thank you so much for purchasing our theme and contacting our support center.

1. You can locate the multiple headers by navigating to Xstore > Theme Options > Header Builder > and selecting Multiple Headers.

For further clarification, please refer to the attached screenshot: https://ibb.co/PGvQzsq

We also recommend watching our video tutorial on the Header Builder for a more detailed guide. https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG&index=3

2. If you are unable to observe any modifications in the header on the homepage, we kindly request you to refer to and adhere to the guidelines provided in our theme documentation.
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We trust that this will resolve your concern.

Best Regards,
Team 8Theme.

Hello, @stefan,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache to confirm the resolution.

Our team has implemented a full description widget in the Single Product Builder section and published it. Additionally, we have deactivated the FlyingPress plugin on your site. These actions have effectively addressed and resolved the issue you were experiencing.

For your reference, please find the screenshots at the following links:

https://ibb.co/m8v5Vxp , https://ibb.co/KNBkcBj

Should you have any further concerns or queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Maitreya Patni,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. We suggest disabling all third-party plugins (including cache plugins & Litespeed cache & Server cache (CDN)) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2. If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We recommend that you temporarily disable any caching (CDN) and cache plugins, flush the server cache completely, and clear the browser cache before checking again.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.