Tony Rodriguez

Hello, @vivaparty,

Should you desire to remove or hide attributes that are currently visible on your archive pages, kindly follow the steps outlined below:

1. Navigate to your WordPress Dashboard.
2. Select ‘Products’.
3. Choose ‘Attributes’.
4. Edit the specific attribute you wish to alter.
5. Locate the ‘Enable Archives’ option.
6. Uncheck this option.
7. Update your changes.

Please refer to the attached image for a visual guide on how to execute these steps. https://imgur.com/uYo6vW9

We trust that this will effectively resolve your issue.

Best Regards,
8Theme’s Team

Hello, @Divorah,

We hope this message finds you well. We are writing to inform you that the functionality of the store has been established using the WooCommerce plugin. As such, our theme does not have any impact on its functionality.

WooCommerce offers features and options for handling product returns and managing the return process.you can typically set up a return or refund process for your customers in the following ways:

1. Built-in WooCommerce Features:

Order Management: WooCommerce provides order management features where you can view and manage customer orders. This is where you can initiate and track returns.

Refunds: You can issue refunds for products through the WooCommerce admin interface. Customers can request refunds, and you can approve or deny them.

Order Notes: You can communicate with customers regarding returns or refunds through the order notes section.

2. WooCommerce Return/Refund Plugins:

There are several plugins available for WooCommerce that enhance its return and refund capabilities. These plugins offer more advanced features and can automate the process. Some popular options include:

WooCommerce Returns and Warranty Requests:
WooCommerce RMA for Returns and Refunds:
YITH WooCommerce Returns and Refunds:
WooCommerce Warranty and Return Requests:

Remember to set clear and fair return policies and communicate them to your customers. You can provide return forms, email contact, or other methods for customers to initiate a return request. The specific setup and features available may depend on your WooCommerce version, theme, and additional plugins. Always keep your WooCommerce and plugins up to date to ensure you have the latest features and security patches.

We trust this information is helpful and we remain at your disposal for any further inquiries.

Best Regards,
8Theme’s Team

Hello, @Rich Kil,

We would like to inform you that the categories section on the single product page has been configured using the Product Meta widget. If you wish to position it above the single product image, you will need to place the Product Meta widget above the Gallery widget in the Single Product Builder. For your reference, we have provided screenshot here: https://postimg.cc/BP4YJW1v

Best Regards,
8Theme’s Team

Hello, @scottbboss,

Thank you for using our theme and for contacting us.

1) We hope this message finds you well. how you add motion effects to a column. Could you kindly provide us with more specific details about your request? This will enable us to tailor our assistance to your exact needs. Additionally, if possible, we would appreciate it if you could provide screenshots of the motion effects to a column. This will help us to better understand your situation and provide the most effective solution.

2) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

3) Furthermore, we would appreciate it if you could create temporary wp-admin access and FTP access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Johdania Brown,

1) We have recently conducted a thorough review of your website and are pleased to inform you that we did not encounter any issues. We have observed that the font color displayed on the front end of your site is white, which is consistent with the Elementor editor mode.

Please refer to the attached image for your reference.
https://imgur.com/bpHOoE9

2) We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

3) We are writing to inform you that upon reviewing your website, we have identified that the system requirements do not meet the necessary standards. Please refer to the attached image for a detailed reference. https://imgur.com/1iBXe0a

We strongly recommend that you contact your service provider at your earliest convenience and request them to rectify this issue promptly.

We trust that you will find this information useful. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @amamatdi,

We appreciate your prompt response in providing us with the wp-admin login details.

1) We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. The resolution involved editing the product attribute and selecting it as a global attribute, followed by publishing it. This action has successfully addressed your concern.

Please refer to the attached image for further clarification.
https://imgur.com/KjI4wEU
https://imgur.com/ousIPsI

2) Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches – https://youtu.be/LgzC4iK-j6A

This is how it works.

Best Regards,
8Theme’s Team.

Hello, @Tair Domer,

Thank you for your response.

We have thoroughly reviewed your website and found no issues. The shop page displays four products per row as expected. We believe the issue you are experiencing may be due to a cache problem on your end.

We recommend temporarily deactivating the cache plugin on your site and disabling the Content Delivery Network (CDN) as well. After doing so, please check your site again on the fresh new browser.

We hope this information is helpful to you.

For your convenience, we have recorded a video demonstrating these steps on your site. You can view this video in the private content area for reference.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

If you are interested in modifying the color of the SKU and price in your site, kindly follow the instructions below:

1. Copy the CSS code provided below.
2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS in your dashboard.
3. Paste the copied CSS code in the Global CSS section.
4. Click on ‘Publish’ to save the changes.

The CSS code is as follows:

.content-product .sku_wrapper {
    color: red !important;
}
.content-product .price {
    color: orange !important;
}

Please note that you can adjust the color code values according to your preference.

The final result should resemble the following: https://postimg.cc/pmC36N22

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Rich Kil,

1) If you are interested in modifying the hotspot from a specific product page to a main category page, kindly follow these steps: navigate to the hotspot element, select ‘Content Type’, choose ‘Custom’, and then input the link of the main category page. Once completed, please ensure to update the changes.

Please refer to the attached image for further clarification.
https://ibb.co/WD0ZMjy

We trust this information will be of assistance.

2) Should you desire to deactivate the hotspots on the mobile version, kindly proceed to edit the hotspot element. You can do this by navigating to ‘Advanced’, then ‘Responsive’, followed by ‘Hide On Mobile Portrait’. Once there, please switch it to ‘ON’ and ensure to update it.

Please refer to the attached image for further clarification.
https://postimg.cc/18jNH2hT

We trust this will rectify your issue.

Best Regards,
Team 8Theme.

Hello, @Johdania Brown,

Thank you for your response.

1) In order to address your concern, Please check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://postimg.cc/21mtX7Cj

Kindly request your service provider to meet them.

2) Clear Cache and Cookies: Clear your browser’s cache and cookies to eliminate any stored data conflicts that might be causing this issue.

3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

Hello, @Tair Domer,

We appreciate your prompt response.

We are pleased to inform you that we have successfully adjusted the logo width and connection block widget spacing. This was done under Xstore > Theme options > Header builder > Multiple headers, which has effectively resolved the issue you were experiencing.

Please refer to the attached images for your reference.
https://postimg.cc/Cnzct6qf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Tair Domer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have successfully created multiple headers on your homepage. For your reference, we have attached screenshots illustrating the changes made.
https://postimg.cc/KKbRVDFQ

You have the option to edit these multiple headers according to your preferences. To do this, please navigate to XStore > Theme Options > Header builder > Multiple header on your site.

Please refer to the attached screenshot for further guidance.
https://postimg.cc/sQvQ9D3R
https://postimg.cc/dh6LbT1Y

We trust that this information will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Eitel,

We appreciate your prompt response.

To better assist you, we kindly request that you provide a detailed description of your issue or your desired goal. Additionally, please provide a screenshot of the “Manage Locations” tab as per the instructions in the document you referenced. The URL of the document would also be beneficial for us to thoroughly understand and address your concerns.

Furthermore, we have prepared a video tutorial for you, demonstrating how to swap out the Menu and Categories in the mobile menu. You can access this video in the private content area.

We trust this will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @chrisbond,

We appreciate your prompt response.

To address your concern, kindly follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to Theme Custom CSS.
4. Choose Global CSS.
5. Copy and paste the provided CSS code into the designated area.
6. Click ‘Publish’ to save changes.

The CSS code:

.single-product p.price del {
    font-size: 12px !important;
    text-decoration: none !important;
}
.single-product p.price:not(ins) {
    font-size: 12px !important;
}
.single-product p.price ins {
    font-size: 25px !important;
}

Please note that the font size value in the code can be adjusted according to your preference.

Best Regards,
8Theme’s Team

Hello, @shivas-irons,

We hope this message finds you well. We understand that you have been experiencing a persistent issue with the default WordPress Theme. After careful review, it has been determined that the issue is not related to our theme.

Given the nature of the problem, we recommend that you seek assistance from the WooCommerce plugin support team. You can reach them through the following link: https://wordpress.org/support/plugin/woocommerce/.

Alternatively, you may wish to contact your hosting provider. The issue seems to exhibit different behaviors for logged-out and logged-in users, which could potentially be related to some form of server cache.

We appreciate your understanding and patience in this matter. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team