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Topic: not have option to transparent background color in multiply header

Tair Domer

Participant

October 27, 2023 9:48 am

Hi,
I want to make my homepage header transparent and I saw it’s possible with multiple header builder so I tried to do it with your youtube tutorial but I don’t have the option to control the transparency like in the video.
Theme version: 9.2.2

Please contact administrator
for this information.

#371742 copied to clipboard

Tony Rodriguez

Support staff

October 27, 2023 12:22 pm

Hello, @Tair Domer,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have successfully created multiple headers on your homepage. For your reference, we have attached screenshots illustrating the changes made.
https://postimg.cc/KKbRVDFQ

You have the option to edit these multiple headers according to your preferences. To do this, please navigate to XStore > Theme Options > Header builder > Multiple header on your site.

Please refer to the attached screenshot for further guidance.
https://postimg.cc/sQvQ9D3R
https://postimg.cc/dh6LbT1Y

We trust that this information will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#371760 copied to clipboard

Tair Domer

Participant

October 27, 2023 12:51 pm

Thank you, I see now in my site its transparent.
But now the logo is small than it was and also my account icon.
And the padding between the icons in the right side.

Please contact administrator
for this information.

#371767 copied to clipboard

Tony Rodriguez

Support staff

October 27, 2023 1:25 pm

Hello, @Tair Domer,

We appreciate your prompt response.

We are pleased to inform you that we have successfully adjusted the logo width and connection block widget spacing. This was done under Xstore > Theme options > Header builder > Multiple headers, which has effectively resolved the issue you were experiencing.

Please refer to the attached images for your reference.
https://postimg.cc/Cnzct6qf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#371774 copied to clipboard

Tair Domer

Participant

October 27, 2023 2:28 pm

Hi,
I dont see it in my site..

#371785 copied to clipboard

Tony Rodriguez

Support staff

October 28, 2023 5:28 am

Hello, @Tair Domer,

Thank you for your response.

We have conducted a thorough inspection of your website and found no issues on our end. The problem you are experiencing appears to be related to cache issues on your side.

As a temporary solution, we recommend deactivating the cache plugin on your website and temporarily disabling the Content Delivery Network (CDN). After implementing these changes, please check your website again.

Please refer to the image provided at the following link for further reference:
https://ibb.co/d2MHsxN
https://ibb.co/3pZQ6n3

We trust that this information will assist you in resolving the issue.

Best Regards,
8Theme’s Team.

#371833 copied to clipboard

Tair Domer

Participant

October 28, 2023 4:34 pm

Hi,
I saw it, but when I change anything the background return to white and I can’t make it again transparent..
Where can I customize the transparency of the background?
Now I customize the menu font size and the background color returned to white.

#371880 copied to clipboard

Rose Tyler

Support staff

October 29, 2023 2:27 pm

Hello, @Tair Domer,

Main Header settings > Background Color > here should be settings for transparent header – https://prnt.sc/_EJlYRlRUDOL , but it is not here on your site.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Best Regards,
8Theme’s Team.

#371936 copied to clipboard