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After WordPress update 6.3.2 XStore site will not publish all my changes from Elementor

This topic has 6 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Tony Rodriguez

Johdania Brown

Participant

October 27, 2023 at 03:57

After WordPress update 6.3.2 XStore site will not publish all my changes from Elementor. What I see on the back is not what I see on publish website. how we fix this. Example I change the font to white and they still black on the website. Everytime I update an Error

#371697 Copied Theme version: XStore

5 Answers

Tony Rodriguez

Support staff

October 27, 2023 at 05:08

Hello, @Johdania Brown,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We are writing to request your assistance in resolving an issue related to the text color on your website.

Could you kindly provide us with screenshots of the text that is not appearing in white on your site, as well as the areas where you have attempted to change this text color to white? This will greatly aid us in identifying and addressing the problem.

In addition, we would appreciate it if you could share your site’s WP Admin URL and credentials with us. Please ensure to provide this information in the private content area of this topic to maintain confidentiality.

By granting us access to your site, we will be able to investigate this issue more thoroughly and provide you with a more accurate solution.

We look forward to your response and assure you of our best services at all times.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#371699 Copied

Johdania Brown

Participant

October 27, 2023 at 13:55

Pictures show up on dashborad but not public website.

Please contact administrator
for this information.

#371779 Copied

Tony Rodriguez

Support staff

October 27, 2023 at 14:05

Hello, @Johdania Brown,

Thank you for your response.

1) In order to address your concern, Please check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://postimg.cc/21mtX7Cj

Kindly request your service provider to meet them.

2) Clear Cache and Cookies: Clear your browser’s cache and cookies to eliminate any stored data conflicts that might be causing this issue.

3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

#371782 Copied

Johdania Brown

Participant

October 27, 2023 at 15:11

I clear the cach and meet system requirments. It still will not show font on the publish page.

#371795 Copied

Tony Rodriguez

Support staff

October 28, 2023 at 07:55

Hello, @Johdania Brown,

1) We have recently conducted a thorough review of your website and are pleased to inform you that we did not encounter any issues. We have observed that the font color displayed on the front end of your site is white, which is consistent with the Elementor editor mode.

Please refer to the attached image for your reference.
https://imgur.com/bpHOoE9

2) We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

3) We are writing to inform you that upon reviewing your website, we have identified that the system requirements do not meet the necessary standards. Please refer to the attached image for a detailed reference. https://imgur.com/1iBXe0a

We strongly recommend that you contact your service provider at your earliest convenience and request them to rectify this issue promptly.

We trust that you will find this information useful. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#371844 Copied
Tagged: elementor changes not publishing, elementor wordpress update issue, woocommerce update errors, wordpress update 6.3.2, wordpress woocommerce themes, xstore site issues, xstore site update problems
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