Hello, @GTP,

We confirm that if you adhere to the provided instructions, you will indeed be able to display the static block content anywhere using the mega menu.

Best Regards,
8Theme’s Team

Hello, @be Marketing,

Thank you for your response.

Should you desire to modify the design of a particular section, such as the footer, and import a new one from the Xstore Studio, we kindly request you to refer to and adhere to the instructions provided in our theme documentation. You can access this information at the following link: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We trust this will effectively address your concern.

Best Regards,
Team 8Theme

Hello, @ecommercedev,

Yes, you were right, Thank you for your prompt action and for sharing the fix with us. It’s great to hear that you were able to identify and address the issue temporarily. I appreciate your efforts in modifying the code to adjust the number of columns for mobile screen size.

Let’s continue monitoring the situation to ensure everything is functioning smoothly with this temporary fix. If you need any further assistance or if we decide to implement a more permanent solution, please post your request on Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Thanks again for your dedication and quick response.

Best Regards,
8Theme’s Team

Hello, @Bequickly,

Thank you for your response.

Should you desire to eliminate the footer advertising of ”nitropack’, kindly proceed to Wp-dashboard > Appearance > Widgets > footer copyright left area. Here, you can delete the specific widget and then revisit your site after clearing your browser cache. Please refer to the attached image for guidance. https://postimg.cc/6y4sMpTp , https://postimg.cc/DJstgCxy

If the problem continues, we kindly request you to provide us with WP-admin access to your site in the private content area of this topic. This will enable us to further investigate and assist you accordingly.

Best Regards,
8Theme’s Team

Hello, @GTP,

Could you kindly provide us with the URL of the demo site where you are viewing a product in a 360-degree view and using the mouse cursor to explore the product from various angles? This will enable us to assist you more effectively.

You may find the demo sites at the following link:
https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.201774932.431026073.1696174069-1722493123.1689058873

Best Regards,
8Theme’s Team

Hello, @Ryan,

Thank you for contacting us and for using XStore.

We kindly request you to record a video illustrating the issue you are encountering for a more comprehensive understanding. Please upload this video to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

Additionally, we would appreciate it if you could provide us with the URL of the product where the swap image variations are not functioning correctly on mobile. This will enable us to further investigate the issue and provide you with the necessary assistance.

Best Regards,
Team 8Theme

Hello, @Ryan,

Should you desire to modify the Sidebar Position for Mobile devices, kindly follow the steps outlined below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to Woocommerce.
4. Choose Shop.
5. Click on Shop Page Layout.
6. Select Sidebar Position For Mobile.
7. Choose the desired option as per your requirement.
8. Click on publish to save the changes.

Please refer to the attached image for a visual guide.
https://postimg.cc/Vr1x2TF5

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @Lani,

Thank you for your response.

Do you mean the single blog post featured image: https://postimg.cc/gngw2mSV ?

If you’ve imported all posts from a live WordPress site to a staging site and the blog post pictures are not showing, there could be several reasons for this issue. Here are some steps you can take to diagnose and fix the problem:

1) Check the Media Library: First, make sure that the images from the live site were imported into the media library of the staging site. Go to your WordPress dashboard, navigate to “Media” and check if the images are present there.

2) Clear Cache: If you’re using a caching plugin on your staging site, clear the cache and try accessing the posts again. Sometimes, cached versions of pages may not display new images.

3) Re-upload Missing Images: You may need to manually re-upload the missing images to your staging site and update the image links in your posts accordingly.

By following these steps, you should be able to identify and resolve the issue with images not displaying on your WordPress staging site after importing posts from the live site. Remember to back up your staging site before making any significant changes to avoid data loss.

We trust that this solution will effectively address your concern.

Best Regards,
Team 8Theme.

Hello, @karan,

1) We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2) We suggest disabling all third-party plugins (including cache plugins & optimizing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @MAHDAR,

2) We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If the problem persists even with the default WordPress Theme, it would suggest that our theme is not the cause of the issues. In such a scenario, we recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team.

Hello, @ecommercedev,

We hope this message finds you well. We are writing to inform you that the WP Admin Login details you have previously provided are no longer functional. We kindly request you to verify this issue by referring to the screenshot located in the private content area of this topic.

In order to proceed with our tasks, we would appreciate it if you could provide us with the correct and functional WP Admin Login details for your site.

Furthermore, we would like to request the URL of the page where you utilized the element and set two columns for the mobile version. This information will be crucial for our ongoing work.

Additionally, we would be grateful if you could share a screenshot of the aforementioned section. This will enable us to further investigate the matter on your site and provide you with the necessary assistance.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @Krzysztof,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Furthermore, we request that you provide us with your site’s WP Admin URL and credentials where you are experiencing the issue. Please provide this information in the private content area of this topic. Also, include the page URL where the ‘Read More’ button is not displaying on out-of-stock products. This will allow us to further investigate and assist you.

Best Regards,
8Theme’s Team

Hello, @stephan,

and how can I change the word ” Menu ” on canvas mobile ?
I have enclosed the picture in previous

2) If you wish to change/translate the word “Menu” off canvas mobile, You need to install the Loco translate plugin.
Please watch this video – https://youtu.be/WYBlzdJs5PU

Following your request, you are required to translate the XStore core plugin in order to modify the specified word according to your needs.

Please refer to the attached images for guidance.

https://postimg.cc/zVmzFZnK

https://postimg.cc/tsTM17Y5

We trust this will resolve your issue.

Best Regards,
Team 8Theme.

Hello, @oceaneokio,

For the Fake Sale Popup, I would like it to display only in French, for the moment it only displays in English.

You need to install the Loco translate plugin.
Please watch this video – https://youtu.be/WYBlzdJs5PU

We would like to inform you that a tutorial video has been provided on our test site to guide you on how to translate Fake Sale Pop-Up Text. You can access the video through the following link: https://www.veed.io/view/89f1fd02-4c5c-4ff9-94c7-81c3eb1adfcd?sharingWidget=true&panel=share

We sincerely hope that this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @stephan,

Hi,
It is difference.
I want to add registration and login in the canvas, not separately.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.