Hello, @Farhad,

We have conducted a test on our site to replicate the issue you reported and found no problems. The stock status is displayed correctly when a Virtual Product with the “Manage Inventory” option is unchecked.

It appears that the issue is unique to your site. It is possible that a conflict with a third-party plugin on your site is causing this problem. We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing your browser’s cache, and then rechecking the issue. It is possible that one of these additional plugins is the source of the problem.

Please ensure that you have a complete backup of your site before proceeding with these steps.

Alternatively, you can try to resolve the issue by copying and pasting the following CSS code under XStore > Theme Options > Theme Custom Css > Global CSS and then publishing it:

.woocommerce-variation-availability p.et_stock.et_in-stock.stock.in-stock.step-1 {
    visibility: visible !important;
}
.woocommerce-variation-add-to-cart.variations_button.woocommerce-variation-add-to-cart-enabled p.et_stock.et_in-stock.stock.in-stock.step-1 {
    visibility: hidden !important;
}

We hope that these steps will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @coffeedog,

We have reviewed the issue you reported and it appears that it is not related to our theme. The problem typically arises due to server-side issues or issues with core files. We recommend referring to this thread for more information: https://www.8theme.com/topic/pages-do-not-appear/

We kindly request you to contact your hosting provider and ask them to investigate this issue further. It could potentially be related to htaccess or core files.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @ryan@rrwebdesign.co.uk,

Thank you for contacting us and for using XStore.

If you wish to display the brand description at the bottom of the page, kindly first create a static block according to your needs. Subsequently, copy and paste the specific static block shortcode into the brand description box and save the changes.

Next, please proceed to XStore > Theme Options > Woocommerce > Shop > Shop page layout > Banner Position. Here, select ‘At the bottom of the page’ and publish it.

Please refer to the attached image for further clarification.
https://postimg.cc/7fYppj5T

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @madhur,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to deactivate the WPC Variation Swatches for WooCommerce plugin on your website. Following this, please verify the default WooCommerce variations with our theme.

We would appreciate it if you could inform us of the outcome.

In the meantime, we recommend viewing the following video on our variation swatches for further guidance: https://youtu.be/LgzC4iK-j6A?feature=shared

We trust this will be of assistance to you.

Best Regards,
Team 8Theme.

Hello, @hanan aslam,

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Aminadab Cruz,

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Marco A Jimenez,

We apologize for any inconvenience that may have been caused.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @savoy,

Thank you so much for purchasing our theme and contacting our support center.

1) We suggest disabling all third-party plugins (including cache plugins and optimizing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2) Kindly navigate to XStore, then proceed to Theme Options, followed by the Header builder. Here, you are advised to make the necessary changes as per your requirements and subsequently, publish it.

Once you have completed these steps, please revisit your site after clearing your browser cache.

We trust that this will effectively resolve your issue.

Best Regards,
The 8Theme Team.

Hello, @salmi,

We kindly request you to check the functionality when “Always Load Wc-Cart-Fragments” is set to Activated under Xstore >> Theme Options >> Speed Optimization.

Should you encounter any issues or if this does not resolve your problem, please do not hesitate to inquire about FTP access. We will then proceed to investigate further and determine the best course of action to assist you.

Best Regards,
8Theme’s Team

Hello, @Atip,

Thank you for your response.

We are glad to hear that you were able to make progress in resolving the issue with your child theme and the builder.

It’s interesting that switching to the parent theme temporarily and then back to your child theme resolved the issue.

If you encounter any more issues or have further questions, please don’t hesitate to reach out to us. We’re here to assist you and ensure that your experience with our product is as smooth as possible.

Thank you for your patience and for using our theme and builder.

Best Regards,
8Theme’s Team.

Hello, @LMcompany,

We appreciate your cooperation in providing the WordPress Admin login details.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

The solution involved disabling the Header Overlap & Transparent option located under XStore > Theme Options > Header Builder. This action has effectively addressed your concern.

For your reference, we have documented the entire process in a video. We encourage you to watch it in its entirety. You can find this video in the private content area.

Best Regards,
Team 8Theme.

Hello, @LMcompany,

we hope this message finds you well. We are writing to inform you that we are currently unable to access your website due to issues with the WP-Admin login details you have provided. It appears that the credentials are not functioning as expected.

In order to assist you effectively, we kindly request that you provide us with valid and working WP-Admin login details. This will enable us to investigate the issue and provide the necessary support.

For your reference, we have attached an image in the private content area.

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team.

Hello, @LMcompany,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @Marco A Jimenez,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that we have successfully tested the live copy-paste feature on our test site using the Microsoft Edge browser. The feature is functioning as expected without any issues.

For your convenience, we have recorded a video demonstrating the process. We kindly request you to watch the video in its entirety for your reference.

https://www.veed.io/view/a06087ea-e901-4b6d-93bb-7b7fbee7dc36?sharingWidget=true&panel=share

We recommend using the Microsoft Edge browser to access this feature and kindly request you to check again.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @The Web Decor,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have deactivated the sticky option located under XStore > Theme Options > Woocommerce > Single Product builder > Section 2, and have subsequently published it.

Please refer to the attached image for your reference.
https://postimg.cc/py66d97F

https://postimg.cc/mP2z6DLm

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme