Hello, @Nicolo,

We would like to inform you that the problem you have encountered originated from a conflict involving multiple template conditions. Our team has taken the necessary steps to remove the condition and has subsequently published the updated template. This action has successfully resolved the issue you were experiencing.

For your reference, please see the attached image which illustrates the resolution in the private content area.

Best regards,
The 8Theme Team

Hello, @seb,

Thank you for contacting us and for using XStore.

1/ We would like to remind you to verify that your website is currently utilizing the most recent versions of XStore. Please ensure that you have updated to the latest version of the XStore theme, which is version 9.2.3, and the XStore Core plugin, which is version 5.2.3.

For your convenience, you can review the update history and access the latest versions at the following link: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ After the theme update, you need to clear all cache. Your problem may be caused by cache, please clear cache of plugin, server and cache of the browser.

3/ Please clear cache > change any settings and the Save button will work https://prnt.sc/FVLj513CIFRB

Should you require any assistance with the update process or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Weblike PRO,

Thank you so much for your kind words and continued support! It’s customers like you that make our work so rewarding. We’re thrilled to hear that our support and efforts have contributed to your positive experience with Xstore.

If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We’re here for you.

Thanks again for being a valued part of our community!

Have a Great day!

This topic is now closed.

Best regards,
The 8Theme Team

Hello, @Kombajn88,

We apologize for any inconvenience caused. In order to assist you effectively, we kindly request that you provide us with the necessary access credentials for your website’s WordPress Admin panel and FTP server. Additionally, please share the specific page URL where the issue is occurring.

For security purposes, ensure that the information is sent through a secure method or channel. Below is the format in which we require the details:

– WordPress Admin Access:
– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

– FTP Access:
– FTP Host:
– FTP Username:
– FTP Password:
– FTP Port:

Page URL with Issue:
– [Insert the URL here]

You may refer to the following image for clarification on the issue: https://postimg.cc/Kk9Qcj9G

Once we receive the requested information, we will promptly investigate the matter and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Weblike PRO,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Nicolo,

We understand that you wish to align the button and quantity on the same line within the mobile version of your website in Quick View. To achieve this, please implement the following CSS code:

1. Navigate to the “Xstore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Choose the “Mobile” tab.
5. Copy and paste the CSS code provided below into the designated area:

.et-quick-view-wrapper .product_type_variable, 
.et-quick-view-wrapper .product_type_variation, 
.et-quick-view-wrapper .product_type_grouped, 
.et-quick-view-wrapper .product_type_external {
    float: right !important;
    min-width: 150px !important;
}

We trust that this adjustment will resolve the issue you are experiencing. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @razvangt,

We regret to inform you that we are currently experiencing difficulties accessing your website. Additionally, we have encountered an error within the WordPress Dashboard. We kindly request that you reach out to your hosting provider to address this issue with the WordPress Dashboard. Please ask them to perform a thorough check and resolve any problems.

Once the issue has been rectified, we would appreciate it if you could provide us with the site’s cPanel URL and credentials, as well as the FTP login details. Kindly submit this information in the private content section of this support topic to ensure confidentiality.

Your prompt attention to this matter will enable us to investigate the issue further and provide the necessary assistance to resolve it.

Best regards,
The 8Theme Team

Hello. @mb-handmade,

You are welcome.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

This topic is now closed.

Kind regards,
The 8Theme Team.

Hello, @mb-handmade,

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your website, we kindly ask that you clear your browser’s cache before revisiting the site.

For your reference, the solution involved adjusting the banner position to “Above all the Shop content.” This modification was made within the following navigation path: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout.

Please find attached an image that serves as a visual reference for the implemented changes under Private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @GTP,

We would like to provide you with guidance on how to set up the Custom Global Tab Content and Specific Custom Tabs for your single product pages.

To configure the Custom Global Tab Content, please proceed as follows:

1. Access the ‘Xstore’ section by navigating to ‘Theme Options’.
2. Click on ‘WooCommerce’, followed by ‘Single Product Builder’.
3. Select ‘Tabs’ and then ‘Advanced’.
4. From this location, you can establish the Custom Global Tabs according to your preferences.

For your convenience, we have included a screenshot to assist you with this process: https://postimg.cc/G8LgJRGT

For setting up a Specific Custom Tab for an individual Single Product Page, please follow these steps:

1. Go to the ‘WP-Dashboard’.
2. Click on ‘Products’ and choose the product you wish to edit.
3. Scroll down to find the ‘Xstore Options’.
4. Under ‘Single Layout’, you can set the Custom Tab tailored to the specific product as needed.

A screenshot has been provided to guide you through this setup: https://postimg.cc/Yv1wdpGd

We trust that these instructions will be helpful and provide the clarity you need.

Best Regards,
The 8Theme Team

Hello, @GTP,

We are pleased to confirm that the “Scroll Progress” element is available for use on your website. It is designed to function in a manner similar to the example you have referenced.

For your convenience, you can review the element in action at the following URL: https://xstore.8theme.com/elementor/demos/minimal-fashion02/scroll-progress-element/

Additionally, we have provided a screenshot for your reference: https://postimg.cc/yJ6D7Ssg

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

You can add 2 global custom tabs via Theme Options and an individual tab via settings of product – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ .
For more tabs – https://docs.woocommerce.com/document/editing-product-data-tabs/ or https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

Kind Regards,
8theme team

Hello, @leveltgp,

I am writing to address an issue regarding a product listing on your website. It appears there has been a misunderstanding concerning the product found at the following URL: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-1698/

We kindly request that you remove this product listing from your website in its entirety.

Furthermore, we have already created a new product listing, which can be found at the following URL: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-2/

The new product listing is functioning correctly without any issues. You are welcome to modify the content of the new listing as per your requirements by simply editing it.

Thank you for your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, @GTP,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best Regards,
The 8Theme Team

Hello, @leveltgp,

We have conducted a thorough investigation into the problem you reported on your website. Upon review, we found that the issue is isolated to a single product rather than being a widespread problem.

To address this, we have recreated the problematic product on your site, and the new version appears to be functioning correctly. You can verify this by visiting the following link: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-2/ Please feel free to modify the content of the new product as needed.

It appears that the original product, which can be found at https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-1698/ is the one experiencing issues.

We recommend that you make the necessary updates to the new product and remove the original one with issues from your site entirely. This should resolve the problem.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team