Hello, @Paramount Web,

Thank you so much for purchasing our theme and contacting our support center.

We would like to kindly remind you of the importance of utilizing the most recent versions of both the theme and core plugin for your website. The latest updates often include new functionalities, bug fixes, and various enhancements that are crucial for maintaining optimal performance and avoiding potential issues.

Please be advised that the current version of XStore, 6.1.5, is not compatible with PHP version 8.0. To resolve this, you have the option to downgrade your PHP version to a previous release that is compatible with your theme. Alternatively, if you prefer to continue using PHP 8.0, we strongly recommend updating your theme and core plugin to the latest versions available. https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @proyectoswebit,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes. Our team has adjusted the color of the search icon in the sticky header, which should address your concern.

For your reference, here is a visual confirmation of the update: https://imgur.com/V8kAASo

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to see the changes.

Our team has implemented a logo widget in the header of the front page and configured a custom sticky logo, which should address the concern you brought to our attention.

For your reference, we have included an image that illustrates the update. https://imgur.com/MtR3xcr and https://imgur.com/HvXsybG

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @alex91,

We kindly request that you create a new topic and provide your WordPress Admin URL and login credentials in the private content section of the new topic. This will enable us to review the matter on your website and offer the necessary assistance.

Best regards,
The 8Theme Team

Hello, @Kamil,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Kamil,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache before revisiting your site to ensure that the changes are properly reflected.

Our team has implemented the necessary patches to address the problem, and we have included some images for your reference to confirm the resolution. https://imgur.com/Guyofdu and https://imgur.com/Fz6Zvcv

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team.

Hello, @M Project,

Thank you for your response.

We are reaching out to request your assistance in conducting a necessary diagnostic test to ascertain whether the issue you are experiencing is associated with our theme.

Kindly proceed with the following steps:

1. Activate a default WordPress theme, such as Storefront or Twenty Twenty-Four, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

2. Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Should you encounter any difficulties or require further assistance, please feel free to reach out to us. We are here to help.

Thank you for your cooperation and prompt attention to this matter. We look forward to your response regarding the outcome of the diagnostic test.

Best regards,
The 8Theme Team

Hello, @Ahmed Deeb,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/www.evoanime.com/1b8ZtWRD/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/mhYcLTC

About your results on gtmetrix results:

–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

-Avoid multiple page redirects
https://gtmetrix.com/avoid-multiple-page-redirects.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team.

Hello, @M Project,

Thank you for contacting us and for using XStore.

1. We would like to draw your attention to an informative article that may assist you in resolving the “Invalid JSON Error” in WordPress. Please take a moment to review the guide at the following link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/

2. Furthermore, we kindly request that you perform a diagnostic check by activating a default WordPress theme, such as Storefront or Twenty Twenty-Four. You can do this by navigating to Appearance > Themes within your WordPress dashboard. This step will help determine whether the issue you are encountering is related to our theme. We would appreciate it if you could inform us of the outcome.

Before you proceed with any changes, we strongly recommend that you create a complete backup of your site to ensure that your data remains safe.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @W2M,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

Hello, @Marco A Jimenez,

You are Welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

This topic is now closed.

Kind Regards,
8theme team.

Hello, @Ahmed Deeb,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you review and adhere to the instructions provided in our theme documentation to enable user registration on your website. You can access the relevant guide at the following link: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/.

We are optimistic that this resource will effectively address your concerns. Should you require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @proyectoswebit,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes implemented.

Additionally, we have updated the search icon color for enhanced visibility and consistency across your site. On the homepage, the search icon has been changed to white, while on all other pages, it has been set to black. Please refer to the attached images for a visual reference of these adjustments. https://ibb.co/yyvRJR0 and https://ibb.co/QMPKHtV

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @BB,

We hope this message finds you well.

1) We wish to inform you that, as of the present time, our product archive does not feature a specific theme setting or functionality that allows for the addition of a “text field.” We appreciate your inquiry on this matter.

2) Should you desire to modify the color of the Wishlist icon via Custom CSS, we kindly ask that you adhere to the following instructions:

a) Please proceed to ‘XStore’ followed by ‘Theme Options,’ then ‘Theme Custom CSS,’ and finally ‘Global CSS.’
b) Copy and paste the CSS code provided below into the appropriate field:

.etheme-product-grid-item .footer-inner .xstore-compare[data-action=remove] .et-icon, .etheme-product-grid-item .footer-inner .xstore-wishlist[data-action=remove] .et-icon {
    color: #d70707;
}

We trust these guidelines will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team

Hello, @Rodlens Hora,

We hope this message finds you well. Kindly follow the instructions provided below to implement the necessary CSS code adjustments to your website:

1. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Mobile and Tablet, and insert the following CSS code. Once you have done so, please clear your browser cache and revisit your site to observe the changes.

.single-post .page-heading .title {
    display: none !important;
}

2. We regret to inform you that the customization you are requesting is not feasible. This is due to the fact that all reviews, regardless of their quantity, share the same CSS classes, which prevents the CSS from being applied correctly in the manner you have specified.

3. For global CSS adjustments, please copy and paste the following code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. After applying the code, ensure that you clear your browser cache before checking your site again.

.single-post .content ul {
    padding-left: 40px !important;
}
.single-post .content ol {
    padding-left: 40px !important;
}

We appreciate your attention to these matters and thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We are reaching out to inquire if the issue you’ve encountered continues to occur only with our theme. For diagnostic purposes, could you kindly switch to the Storefront and Twenty Twenty Four (default WooCommerce theme and default WordPress Theme) temporarily and inform us of the outcome?

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter is greatly appreciated, as it will help us provide you with the most effective support.

If the problem persists independently of the activated theme, we would recommend you contact the WooCommerce support. https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team.