Hello, @Sara,

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your website, we kindly ask that you clear your browser’s cache before revisiting the site.

For your convenience, we have configured two products for the mobile view. You can find these under the following navigation path: Templates > Saved Templates > Shop > Edit with Elementor.

Please refer to the attached image for further clarification. https://imgur.com/LzVm6Hw and https://imgur.com/9qBnM4f

Should you require any additional assistance or have further inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Tạ Xuân Thanh,

We are delighted to notify you that the issue you encountered on your website has been successfully resolved. We kindly request that you revisit your site after clearing your browser’s cache to confirm the resolution.

Please note that we have activated the option for AJAX add to cart buttons on archives, which can be found under the following navigation path on your website: WooCommerce > Settings > Products. You may view the enabled option here: https://ibb.co/pnRWvnp.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Globe of Computer,

Thank you for contacting us and for using XStore.

We regret to inform you that your recent request has not provided us with sufficient clarity to proceed effectively. We kindly ask that you elaborate on the specifics of your issue or outline your desired objective in greater detail. This will enable us to review the matter thoroughly and provide you with the appropriate assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @densitysk,

We regret to inform you that we are currently experiencing difficulties accessing your website. For your reference, we have attached an image that illustrates the issue we are encountering. https://imgur.com/6vgWiYx

To facilitate our ability to provide you with the necessary assistance, we kindly request that you whitelist our IP address, which can be found in the private content area of this communication.

We appreciate your prompt attention to this matter and look forward to resolving it swiftly.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @SK,

Thank you for reaching out to us. To customize the appearance of the Contact Us page, please follow these instructions:

a)Navigate to WP Dashboard >> Pages >> Contact Us.
b)Edit the page with Elementor.
c)Access the Style section, specifically the Submit Button settings.
d)Change the background color as per your preference.
e)Update the page to save your changes.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/74crHxl

Additionally, if you wish to modify the color of the popup button, locate the popup used on the Contact Us page and adjust the settings accordingly.

In case you encounter any difficulties or are unable to locate specific elements, we kindly request temporary WP-admin and FTP access credentials. This will enable us to assist you more effectively and ensure a prompt resolution of your issue.

Thank you for your cooperation and understanding. We are committed to resolving your concern as quickly as possible.

Best regards,
The 8Theme Team.

Hello, @lew-shop,

Thank you for your response.

If the issue you are experiencing is due to custom code that has been added to your child theme, we advise you to contact the individual who implemented the code. We apologize, but we cannot take responsibility for custom modifications that have been made.

Furthermore, we will not risk editing the code of the child theme through the admin panel without FTP access, as this could potentially lead to a critical error.

We hope for your understanding in this matter.

Best Regards,
The 8Theme Team.

Hello, @GTP,

1)You’re welcome!

c)X-Store offers fantastic benefits, incorporating various third-party plugins like Revolution Slider to elevate your website’s capabilities. Upon purchasing the X-Store license, these plugins were included at no extra cost. Rest assured, you’ll receive all Revolution Slider updates and features without additional charges.

2)Fantastic! Enjoy exploring Slider Revolution.

4)
a)Great to hear that you found the button location in the X-Store slider element!

b)After inserting the Elementor default slider on the desired page, head to the left side in the content section.

0)Choose ‘Slide 1’ or the specific slide you wish to customize.
0)In the settings, navigate to the ‘Content’ tab.
0)Within this tab, you have the flexibility to modify headings, subheadings, and other elements according to your preferences.
0)Don’t forget to explore the ‘Background’ and ‘General’ tabs for additional customization options. These steps should empower you to tailor the Elementor slider in X-Store to meet your specific design requirements.

c)
– Unfortunately, achieving the exact positioning like ‘NAV CENTER STYLE’ and ‘NAV OUTSIDE STYLE’ directly within the default slide settings might be limited.
For a more detailed visual guide, please refer to the image available at the following link:https://imgur.com/a/TQgvrxV

– One workaround is to add separate text widgets for each element and align them accordingly.
Insert the Elementor default slider onto your page, then select the desired slide for modifications. In the ‘Button’ section of the settings, customize the title, link, and style. Modify the button shape if there’s a direct option.
For a unique button style, like separate boxes, explore Elementor’s widgets or alternative methods. Experiment with various widget options to achieve the desired button appearance. If you face challenges or have questions, feel free to reach out for assistance.
For a more detailed visual guide, please refer to the image available at the following link:https://imgur.com/a/PkqpqKV

– We are pleased to inform you that we have successfully tested the live copy-paste feature on our test site using the Microsoft Edge browser. The feature is functioning as expected without any issues.
For your convenience, we have recorded a video demonstrating the process. We kindly request you to watch the video in its entirety for your reference.
https://www.veed.io/view/a06087ea-e901-4b6d-93bb-7b7fbee7dc36?sharingWidget=true&panel=share
We recommend using the Microsoft Edge browser to access this feature and kindly request you to check again.

e)If you’re using the basic Elementor Slider in X-Store, the customization options for the next and previous arrow buttons are somewhat limited within the default slider settings. However, if you want to use emojis or custom images as arrow buttons, it’s more feasible with Slider Revolution rather than the default Elementor Slider.

D)Please, Navigate to Slider Revolution, locate the slide you want to modify, and edit it to access settings. In the ‘Arrows’ section, choose the ‘Metis’ arrow type or another that suits your style. Save changes to the desired alignment seamlessly in Slider Revolution.
For a more detailed visual guide, please refer to the image available at the following link: https://imgur.com/a/yMm0o70

5)Thank you for your inquiry. The top section of the website you mentioned appears to be using a slider to display its features. However, it’s important to note that our support primarily covers the theme’s functions and functionality.

Revolution Slider excels in creating highly customizable sliders with advanced features, including intricate designs, transitions, and dynamic content. Compared to X-Store’s basic sliders, Revolution Slider offers a more comprehensive toolkit. It’s recommended for users seeking advanced customization, with support primarily covering XStore theme functions. For detailed guidance on Revolution Slider capabilities, consult its documentation or support.

Best regards,
The 8Theme Team.

Hello, @Tạ Xuân Thanh,

Thank you for contacting us and for using XStore.

1/ We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Sara,

Thank you so much for purchasing our theme and contacting our support center.

We would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Hello, @Bas Kling,

Thank you for contacting us and for using XStore.

We regret to inform you that it is not possible to display the same header with varying configurations across different pages within our system. However, we are pleased to offer a viable alternative that can fulfill your needs. You may create a new header and apply conditional rules to specify the pages on which this header should appear.

Should you wish to alter the color of the header, please proceed as follows:

1. Navigate to “XStore” and then select “XStore Theme Settings.”
2. Enter the “Header Builder” section.
3. Identify the header you intend to customize, labeled as “Multiple Header.”
4. Within the header settings, you will find options to change the top header’s background color.
5. By adhering to these instructions, you can modify the top header’s background color to suit your preference.

For a comprehensive visual tutorial, we invite you to view the image provided at the link below:
https://imgur.com/a/3ejaa2o

Should you require further clarification or assistance, please feel free to contact us. Our team is dedicated to ensuring you have an exceptional experience with the XStore theme.

Warm regards,
The 8Theme Team

Hello, @Peter,

Upon reviewing your website, we have observed that you are currently utilizing the latest version of the XStore core plugin. However, it has come to our attention that the corresponding XStore theme is not updated to its most recent version.

To ensure optimal performance and to prevent any potential issues, it is imperative that both the XStore theme and core plugin are maintained at their latest versions on your site.

We kindly request that you proceed with updating the XStore theme to the latest version, 9.2.5. Following the update, please navigate to your WordPress dashboard, and under ‘Pages’ select ‘All Pages’. Then, locate the ‘Store’ page and choose ‘Edit Page’. Within the ‘XStore Options’ under ‘Style’, you will have the option to select a ‘Custom Background Color’ that aligns with your preferences. Please make the necessary adjustments and save your updates. https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

For your convenience, we have included an image for reference to assist you with this process. https://imgur.com/lQBW02k

We are confident that this update will address your current issue. Should you require any further assistance or have any questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @infomrprod,

Thank you for contacting us and for using XStore.

To address the concern you’ve raised, we kindly ask that you follow these steps: copy the CSS code provided below and paste it into the designated area located at XStore > Theme Options > Theme Custom CSS > Global CSS.

@media only screen and (max-width: 993px) {
.cart-item-details .product-price-quantity .quantity{
         display: none !important;
}
}

We hope that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @W2M,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the solution involved the addition of CSS code to your site. This was implemented under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS. https://imgur.com/Gsavy5B

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @GTP,

1) Regarding Revolution Slider in X-Store:

a) Can we have more than one on a single page?

Yes,Revolution Slider allows multiple sliders on a single page, enabling placement in various sections like the top and bottom

b) Can we add them to any type of page?

You can easily add Revolution Sliders to various pages, such as the homepage, blog posts, and product pages, while editing them with the help of the Elementor page builder. You can use the Slider Revolution widget for this.
For a more detailed visual guide, please refer to the image available at the following link: https://imgur.com/a/TPP9UMb

c) Is the plugin provided by X-Store the full version?
Yes, the Revolution Slider provided by X-Store is the full version with all features/updates. You can update to the latest version when it becomes available.For the updating the plugins follow this XStore theme document given in the link below:
https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

2 & 4) Replicating Sliders on X-Store:

Yes, you can utilize the sliders on X-Store, such as the one found at [https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/]. To learn how to use them, refer to the XStore theme documentation provided at the following link:
It will guide you through the steps and settings required to replicate the desired slider on your website. Follow the link below:
https://www.8theme.com/documentation/xstore/slider-set-up/xstore-slider-with-elementor-plugin/
https://www.8theme.com/documentation/xstore/slider-set-up/new-slider/

a) Auto-play feature for X-Store sliders?
The flexibility to customize element placement in the slider relies on the theme’s settings. Check the theme or slider settings. If limited, consider a third-party plugin like Revolution Slider for more advanced layout options.

b)Customizing Slider Element Arrangement:
Yes, you can definitely arrange the elements on your slider!
Whether you need a plugin like Slider Revolution depends on the specific slider you’re using:

Slider Revolution: If you’re using Slider Revolution, you’ll need to activate the plugin and adjust its settings to customize the element positions.

Default Elementor Slider: If you’re using the default Elementor slider included with the XStore theme, you don’t need any additional plugins. You can edit the element positions directly through the XStore theme settings.

c,d & e) Changing the shape of the button on X-Store sliders?
Yes, you can change the shape of the ‘Read More’ button on the slider element. If you’re using the Slider Revolution slider, please check the Slider Revolution settings and refer to the plugin documentation[https://www.sliderrevolution.com/] for guidance on customizing button shapes.
For a more detailed visual guide, please refer to the image available at the following link:https://imgur.com/a/w8edKz7

Yours Sincerely,
The 8Themes Team.

Hello, @Robyn,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team