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[Support request] – Website interface error

This topic has 5 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tạ Xuân Thanh

Tạ Xuân Thanh

Participant

December 12, 2023 at 05:57

[Support request] – Interface error
Thank you for checking and guiding me to fix this error
1. The main Header bar has the phenomenon of misidentifying the device. For example:
When viewing the website on mobile, the main Header bar interface is displayed on the desktop interface. When viewing the website on desktop, the main Header bar is displayed on the mobile.
This error occurs infrequently but causes discomfort for users. Please help me check carefully and handle it soon
Like the picture I sent

2. Support for increasing sales: Quantity Discounts has now been installed, but when I click on the text button, I cannot place an order.

Thank you for checking and guiding me how to fix this situation!
Thank you very much!

#376358 Copied Theme version: 9.2.5

4 Answers

Tony Rodriguez

Support staff

December 12, 2023 at 07:41

Hello, @Tạ Xuân Thanh,

Thank you for contacting us and for using XStore.

1/ We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#376370 Copied

Tạ Xuân Thanh

Participant

December 12, 2023 at 08:48

I still can’t handle the Quantity Discounts part, please help me further. I have provided my account information in the privacy section. Thank you!

Please contact administrator
for this information.

#376379 Copied

Tony Rodriguez

Support staff

December 12, 2023 at 13:37

Hello, @Tạ Xuân Thanh,

We are delighted to notify you that the issue you encountered on your website has been successfully resolved. We kindly request that you revisit your site after clearing your browser’s cache to confirm the resolution.

Please note that we have activated the option for AJAX add to cart buttons on archives, which can be found under the following navigation path on your website: WooCommerce > Settings > Products. You may view the enabled option here: https://ibb.co/pnRWvnp.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#376420 Copied

Tạ Xuân Thanh

Participant

December 12, 2023 at 13:43

Thank you very much for your support team,
Wishing you good health and success!

#376423 Copied
Tagged: e-commerce solutions, technical assistance, website interface error, website troubleshooting, woocommerce templates, wordpress error fix, wordpress support
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[Support request] – Website interface error

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