Hello, @Vijay Jesv,

We are delighted to inform you that the technical issue affecting your website has been successfully resolved. For your reference, we have provided a screenshot illustrating the resolution: https://ibb.co/17HZTqg.

Upon investigation, we identified that the problem stemmed from a conflict with one of the third-party plugins. To address this, we temporarily disabled all plugins on your website. Subsequently, we activated the XStore Core plugin, which functioned correctly. We then proceeded to reactivate all the necessary and recommended plugins associated with your theme, and we are pleased to report that your website continues to operate smoothly.

Please note that we have left all third-party plugins deactivated to allow you to verify the outcome on your website. We recommend that you revisit your site to confirm that the issue has been resolved. Following this, you may reactivate the third-party plugins individually. This step-by-step approach will enable you to identify the specific plugin that was causing the conflict.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @vijay jesv,

Thank you for providing a screenshot.

1/ To ensure a seamless experience with the XStore theme, we kindly request that you verify the compatibility of your web hosting environment with the theme’s minimum system requirements. Specifically, it is imperative to have PHP version 8.0 enabled. For a detailed list of the necessary requirements, please refer to the following image: https://ibb.co/tpL7tV9

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Hello, @Juergen,

Thank you for using our theme and for contacting us.

Upon reviewing your concern, it appears that the current approach of creating the 404 page as a static block might be causing the header and footer to be consistently visible, despite setting “Elementor Canvas” in the page layout.

For optimal results, we recommend creating and editing your 404 page using a dedicated Page Builder such as Elementor. To facilitate this process and streamline the design, you can also explore importing XStore pre-built 404 templates.

Here are step-by-step instructions to guide you through the creation of your 404 page:

Navigate to your WordPress Dashboard and access “Xstore Builder” followed by “Error-404.”

Click on ‘Add New’ to initiate the creation process. Refer to this screenshot for clarity: https://postimg.cc/GHwfdJZB

Choose and insert a layout that aligns with your design preferences. A visual guide can be found here: https://postimg.cc/1VH7vbML

Upon completing these steps, set the display conditions for the 404 page by following the instructions depicted in these screenshots: https://postimg.cc/bsf2gstc & https://postimg.cc/PpGtH8hd

Additionally, Please read our theme documentation: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-error-404-page-builder-with-elementor/

We believe that adopting this approach will address the issue you’ve been facing, ensuring a seamless and visually appealing 404 page experience for your visitors.

Best Regards,
The 8Theme Team

Hello, @Mitul,

We trust this message finds you well. We appreciate your inquiry regarding the implementation of Recaptcha within the Contact Form 7 plugin.

To ensure a comprehensive understanding of the Recaptcha integration process, we kindly recommend referring to the official Contact Form 7 plugin documentation. The documentation provides detailed instructions and best practices, offering a comprehensive guide to streamline the implementation process.

You can access the Contact Form 7 documentation on Recaptcha via the following link: https://contactform7.com/recaptcha/

Should you encounter any specific challenges or require further clarification after reviewing the documentation, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @GTP,

1) Thank you for reaching out. To customize the top section of the General tab in XStore, please follow these steps:

a) Navigate to the Configure XStore General Tabs Settings.

b) In the Content section >> General, you can customize the Layout and Horizontal style. Select your desired options, such as Style 4 or others.

c) In the Style section >> Tab, you can further refine the appearance. Here, you have the flexibility to set the typography for the tabs text. Additionally, within the Tab option, you can modify the background color and text color for various states, including Hover and Active.

By adjusting these settings, you should be able to achieve the desired look for the General tab top area. If you encounter any challenges or have specific requirements, feel free to reach out for further assistance.

For a visual reference, please consult:
https://imgur.com/a/NfB7ggE
https://imgur.com/a/YMGYw85

2) You can easily set the position of the XStore General Tabs. Please follow the steps below:

a) Navigate to the Configure XStore General Tabs Settings.

b) In the Content section >> General, you will find the option to set the position of the tabs. Select your desired position, such as Right Align or any other preference you may have.

For a visual reference, please consult: https://imgur.com/a/UfE9MOg

3) Copying content from another website or theme is not feasible due to the inherent dependency on the functionality of your specific theme. The ability to replicate sections is contingent upon the features and architecture implemented within your theme. Therefore, customization or extraction of elements from external sources may not align seamlessly with your theme’s functionality.

a) Our solution involves incorporating the XStore Ajax Product Tab element, which provides a dynamic and user-friendly interface for presenting tabbed content. This feature seamlessly integrates with your website and allows for an aesthetically pleasing and efficient display of information.

To implement this feature on your page or post using Elementor, kindly follow these steps:

b) Edit Any Page or Post with Elementor:
Navigate to the page or post where you intend to integrate the text slider. Utilize Elementor, a powerful tool for easy and seamless customization.

c) Add XStore Ajax Product Tab Widget:
Once within the Elementor editor, locate the XStore Ajax Product Tab widget. Drag and drop this widget onto the desired section of your page. Subsequently, configure the settings of the Ajax Product Tab through the options available on the left sidebar. For a visual reference, please consult the relevant documentation or support resources.

For a visual reference, please consult:https://imgur.com/a/cY922uG

4) However, I’d like to inform you that the XStore Ajax Product Tab widget is designed with a predefined structure that may not support the exact customization you are seeking.

To address your requirement for left, right, or bottom placement of tabs, I recommend utilizing the XStore General Tabs feature, which allows for more comprehensive layout customization. Here’s a step-by-step guide:

Add Products to Static Blocks:
Begin by adding your desired products to static blocks. These static blocks serve as containers for organizing and presenting your product information.

Add Static Block to XStore General Tabs:
Navigate to the XStore General Tabs settings and incorporate the static block containing your products. This will enable you to structure and organize your content as needed.

For a visual reference, please consult:https://imgur.com/a/FraufO7

Best Regards,
The 8Theme Team

Hello, @DEVELOWEB,

Thank you for contacting us and for using XStore.

Regarding the Warning: Undefined property: it’s important to note that these warnings often occur when the website is in debug mode. To address this, We recommend turning off the debug mode. The warnings are not visible in the production environment, and it helps maintain a cleaner codebase.

For detailed instructions on turning off the debug mode, please refer to the official WordPress documentation on debugging: https://wordpress.org/documentation/article/debugging-in-wordpress/

We hope this helps.

Best regards,
The 8Theme Team

Hello, @GTP,

1) Regarding your request to include words inside blocks within the marquee element, I would like to guide you through the process of achieving this. Please follow the steps below:

a) Navigate to the Marquee settings located on the left sidebar.
b) Under the “Style” tab, select “Items.”
b) Here, you can make adjustments to the marquee element, including changing the background color and text color and other settings such as border radius as needed.

For a more detailed visual reference, I recommend consulting the following screenshots:https://imgur.com/a/nvWXgT9

2) Additionally, we recommend using the XStore General Tabs for achieving the desired Block text. Below are the developer-friendly steps:

Here is a step-by-step guide on how to implement this:

a) Edit Any Page or Post with Elementor:
Navigate to the page or post where you want to integrate the text slider. Utilize Elementor for easy customization.

Add XStore General Tabs Widget:
Once in the Elementor editor, locate the XStore General Tabs widget. Drag and drop this widget onto the desired section of your page.

c) Configure XStore General Tabs Settings:

In the Content section >> General, you can set the Layout and Horizontal style, such as Style 4 and others.
In the Items section, edit the content of the tabs accordingly.

For a visual reference, please consult https://imgur.com/a/5M2XHwf

Explore other sections like Style and Advanced for additional customization options.

If you encounter any issues or need further assistance, please feel free to reach out. We’re here to help!

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

We apologize for any inconvenience, but currently, we do not have a feature that allows for a live copy-paste of sections. Our development team is actively working on implementing such functionality. In the meantime, we strive to offer maximum possibilities for customization.

You can utilize the XStore Testimonial widgets by incorporating them into the desired page, post, or static block. Employ Elementor for editing and insert the XStore Testimonial widget on the designated page. In the left sidebar, navigate to “Testimonial Settings” >> Content >> General Section to configure settings such as Type and Style (Style 1, Style 2, and Style 3). Additionally, in the Style section, arrange image order and explore other elements. For a visual guide, please refer to the image in the provided link:
https://imgur.com/a/0sPZZ39
https://imgur.com/a/MSCu5aN

Best Regards,
The 8Theme Team

Hello, @vijay jesv,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you review and adhere to the instructions provided in our theme documentation, which outlines the process for registering and deregistering the XStore theme for live and staging websites. You can access the relevant documentation at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope that the information contained within will assist you in resolving your issue. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Frederik,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you have raised, we kindly ask that you proceed with the following steps:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Navigate to ‘Shop’ and then ‘Catalog Mode’.
5. Please ensure that you switch the ‘Catalog Mode’ option to ‘OFF’.
6. After making this adjustment, remember to click ‘Publish’ to save the changes.

For your convenience, we have included an image to serve as a visual guide during this process. https://imgur.com/ctEvdhi

We are optimistic that these instructions will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @shalabi,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation

Best regards,
The 8Theme Team.

Hello, @Dinesh,

Thank you for your response.

Upon a thorough review of your website, we have identified a few critical areas that require your attention to ensure optimal performance and compatibility:

1. It has come to our attention that your website is currently running on PHP version 8.2 -We kindly request that you proceed with downgrading to a compatible PHP version 8.0 -For your reference, an illustrative image has been provided. https://imgur.com/boPCUJ2

2. We strongly advise the exclusive use of a single page builder on your website at any given time, choosing between Elementor or WPBakery. This practice is essential to prevent any unforeseen issues that may arise from using multiple page builders concurrently.

3. We recommend deactivating all third-party plugins, including caching plugins, that are not included with the XStore theme. A comprehensive list of the included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Following this, please clear your browser’s cache before re-evaluating the website’s functionality.

4. Subsequent to the above steps, please remove any demo content currently present on your site and proceed to re-import the demo content afresh.

We are confident that adhering to these suggestions will contribute to the resolution of the issues you are experiencing.

Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Xstages Motorsport,

Thank you for reaching out to us with your inquiry regarding customizing the theme to better suit your business needs. We appreciate your interest in our theme and are here to assist you in tailoring it to match your brand identity.

Certainly, you have the flexibility to change every aspect of the demo content, including images. Here is a step-by-step guide for making these adjustments in a developer-friendly manner:

a)Accessing Theme Content:

Log in to your WordPress dashboard.
b)Navigating to Home Page:

Go to “Pages” in the left-hand menu.
c)Editing Home Page with Elementor:

Locate and select the “Home” page.
Click on “Edit with Elementor.”
d)Customizing Home Page Elements:

Elementor provides an intuitive drag-and-drop interface for seamless customization.
To change images, simply click on the image element you wish to modify and replace it with your preferred image.
e)Creating a Custom Home Page:

For a more personalized touch, you can create a custom Home page.
Navigate to “Pages” and click on “Add New” to create a new page.
Utilize Elementor to design and structure your custom Home page according to your business requirements.

For a visual reference, please consult the image provided in the following link:
https://imgur.com/a/EjZX2p3
https://imgur.com/a/95JrBFa

Our theme, coupled with Elementor, empowers you to have fine-grained control over your website’s appearance, making it uniquely yours.

Best Regards,
The 8Theme Team

Hello, @Dilan,

Thank you for reaching out to us regarding the issue with your website’s Dashboard not displaying WooCommerce Status Screen Options. We appreciate your prompt attention to resolving this matter.

To further isolate the issue, we recommend testing the Dashboard functionality specifically with the WooCommerce Storefront theme. Please follow the steps below:

1) Activate WooCommerce Storefront:
Switch your website theme to the WooCommerce Storefront theme, a dedicated theme optimized for use with WooCommerce.

We kindly recommend that you take a complete backup of your site before proceeding.

2) Check WooCommerce Status Screen Options:
After activating the WooCommerce Storefront theme, navigate to the WooCommerce Status Screen Options and observe if the Dashboard is now displaying as expected. To understand is it our theme issue or not? Let us know the result.

Best Regards,
The 8Theme Team

Hello, @Dimitris Polychronis,

We appreciate your diligence in bringing to our attention the issues you encountered with the text color and layout on your website. After a thorough investigation, we are pleased to inform you that we have successfully addressed the concerns.

To resolve the issue of white text color, we have applied a custom CSS in the XStore theme settings. Specifically, you can navigate to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS to modify the text color according to your preferences. Please ensure to save the changes after making the adjustments.

For a visual reference, please consult the image provided in the following link: https://imgur.com/a/pnUxkXs

Moreover, to ensure the longevity and effectiveness of your changes, it’s important to note that activating patches only once will retain the history of those patches. In case you encounter persisting issues even after implementing fixes, kindly clear your website caches and CDN to allow the changes to take effect seamlessly.

For a visual reference, please consult the image provided in the following link: https://imgur.com/a/SeXLvtu

We appreciate your understanding and cooperation in resolving these matters. Should you have any further inquiries or encounter additional challenges, please do not hesitate to reach out to our support team.

Best Regards,
The 8Theme Team