Some images not appear and cann’t upload new images

This topic has 4 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: shalabi
    shalabi
    Participant
    January 2, 2024 at 17:52

    once I uploaded the theme some of product images didn’t load also when i tried to upload images again appear an error ( The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.)
    although the images do not exceed 2000 pixels, also i contacted with hosting support team and they confirmed that the main problem from the theme or a plugin.

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 3, 2024 at 06:59

    Hello, @shalabi,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

    Once the default theme is activated, please monitor your site for the issue in question.

    This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

    Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

    3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation

    Best regards,
    The 8Theme Team.

    Please contact administrator
    for this information.
    Avatar: shalabi
    shalabi
    Participant
    January 3, 2024 at 17:14

    Hello,
    thanks for your reply,

    https://we.tl/t-ebEHiW4FwH
    this link includes a video showing the error of uploading any image, also there’s an Image shows the damage old images.

    also here is the process of change theme https://we.tl/t-WABGddOGcK

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 4, 2024 at 07:01

    Hello, @shalabi,

    We hope this message finds you well.

    We are writing to express our gratitude for providing the video documentation of the issue you are experiencing. Upon review, we have observed that the problem persists even when using the default WordPress theme, Storefront. For your reference, please find an image illustrating the issue here: https://ibb.co/F436kWF

    This observation confirms that the issue is not specific to our XStore theme. In light of this, we kindly recommend that you reach out to your service provider for assistance in resolving this matter.

    We are confident that once the issue is addressed with the default WordPress theme (Storefront), it will concurrently be resolved when using the XStore theme as well.

    We appreciate your understanding and cooperation in this matter. Should you require any further assistance, please do not hesitate to contact us.

    Thank you for your attention to this issue.

    Best Regards,
    The 8Theme Team

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