Hello, @Hanzla Nadeem,

1)Thank you for reaching out to us with your queries Regarding the first point you raised about a dynamic product container on hover, unfortunately, XStore does not provide an exact replication of the product display feature you observed on the website you mentioned. However, we offer an alternative through the XStore Products Masonry element or XStore Categories Masonry element, which can be utilized to enhance your product presentation.

The hover effect on product containers and the inclusion of major category images in your product list.

Regarding the hover effect you mentioned, I understand that you observed a website where hovering on a product results in the product container doubling in size to reveal additional product information. While XStore does not provide an exact product masonry feature, you can achieve a similar effect using the XStore Product Masonry and Categories Masonry elements. Here’s a step-by-step guide to help you implement this feature:

a)Navigate to the WordPress dashboard.
b)Edit or create a page, post, or static block using Elementor.
c)Drag and drop the XStore Product Masonry widget onto the desired section of your page.

2)For product masonry:

a)Explore the settings in the Content, Style, and Advanced sections of the XStore Product Masonry element.
b)Adjust the settings according to your preferences to achieve the desired hover effect.

3)For category masonry:

a)Similarly, use the XStore Categories Masonry element for categories.
b)Adjust the settings in the Content, Style, and Advanced sections to customize the appearance.

Please refer to the attached visual reference in the provided image link:
https://imgur.com/a/xBTtsGn
https://imgur.com/a/JzmW34A

Kind Regards,
8theme team

Hello, @Hanzla Nadeem,

Understand that you have attempted to modify the background color of the mobile menu using custom code, encountering an unintended side effect on the background color of the quick view canvas. Allow me to provide you with a more effective solution that leverages the built-in functionalities of the XStore theme.

To customize the background color of the mobile menu without affecting other mini contents, you can utilize the theme’s intuitive settings. Here’s a step-by-step guide:

a)Navigate to your WordPress dashboard.
b)Go to “XStore”.
c)Select “Theme Settings.”
d)Click on “Header Builder.”

Within the Header Builder section, locate the specific customization option for the Mobile Menu background color. Typically, you can find this under the “Mobile Menu” settings.

Once you are in the Mobile Menu settings, scroll to the “WCAG Background Control” option. From there, you can easily change the background color of the mobile menu to your desired shade without requiring any custom code.

For your convenience, we have attached a visual reference in the provided image link https://imgur.com/a/QJiaSkh

Kind Regards,
8theme team

Hello, @W2M,

We hope this message finds you well.

We would like to inform you that the layout of the checkout form field is the default configuration provided by the WooCommerce plugin.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Hamiltonssm,

Thank you for reaching out, and we appreciate your inquiry regarding the modification of the stock display on the “In Stock” notification for products.

To achieve the specific customization you’re seeking, the recommended approach involves editing each product individually. Here are the steps:

a)Navigate to the product you wish to modify.
b)Go to “Product Data” and then select the “Inventory” tab.
c)Uncheck the option labeled “Track stock quantity for this product.”
d)Ensure that the “In stock” option is enabled.
e)Finally, click “Update” to save the changes.
By following these steps, you will retain the “In stock” message while removing the display of the stock quantity on the single product page. Unfortunately, there isn’t a theme-wide option or functionality to apply this modification to all products simultaneously.

For your convenience, we have attached a visual reference, which you can view by clicking on the following image link:
https://imgur.com/a/LPAA2RC
https://imgur.com/a/YSWsxi7
https://imgur.com/a/9PWwtJm

We hope this helps.

Kind Regards,
8theme team

Hello, @GTP,

We trust this message finds you well. Thank you for reaching out to us with your inquiry regarding customization services to replicate features from a competitor’s website on our X-Store platform.

Should you wish to pursue paid customization services, you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @Marco A Jimenez,

We confirm that the live search feature will indeed be deactivated.

We apologize for any inconvenience; however, we do not endorse or recommend any third-party plugins. We encourage you to explore the WordPress marketplace to find a plugin that best aligns with your requirements.

Thank you for your comprehension and for reaching out to us. We wish you a pleasant weekend ahead.

Best Regards,
The 8Theme Team

Hello, @Hanzla Nadeem,

Thank you for bringing the off-canvas cart alignment issue to our attention, and I appreciate your patience as we worked to resolve it. After a thorough investigation, we have identified the root cause of the alignment discrepancies you were experiencing on various pages, except the home page.

The issue persisted due to the concurrent usage of the Elementor >> Settings >> Integration >> WooCommerce >> Mini Cart Template. Our analysis revealed that the XStore mini cart XStore >>Theme Setting >>Header Builder >> Cart and the Elementor mini cart were conflicting with each other, resulting in the alignment disturbances you observed.

To address this, we have taken the necessary steps to disable the Elementor mini cart template.

We understand the importance of a seamless and visually appealing shopping experience for our customers. Going forward, please be mindful that enabling both the XStore mini cart and Elementor mini cart simultaneously may lead to conflicts. We recommend utilizing one mini cart at a time to ensure optimal functionality and alignment consistency.

For your convenience, we have attached a visual reference in the provided image link:
https://imgur.com/a/mDaoDbp
https://imgur.com/a/oyg8qF0

Kind Regards,
8theme team

Hello, @Hanzla Nadeem,

We appreciate your diligence in ensuring the smooth functioning of your website headers.

After a thorough investigation, we are pleased to inform you that no issues were identified on your website. All three headers, including the top header, main header, and bottom header, have been successfully configured to be sticky. We meticulously tested the sticky functionality and, to address your specific concern, even enabled header overlap. I am delighted to report that all headers are performing as intended, with no signs of overlap or functionality discrepancies.

For your convenience, we have attached a visual reference in the provided image link, showcasing the headers in action.
https://imgur.com/a/RrOK7rp

If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards,
8theme team

Hello, @Abdullah Faisal,

We hope this message finds you well.

We are writing to inform you that your recent request has not provided us with sufficient clarity to fully understand your needs. To assist you more effectively, we kindly ask that you provide a detailed description of the problem you are encountering, as well as your specific objectives or desired outcomes. Additionally, if possible, please include a screenshot of the issue to help us better diagnose and resolve any concerns.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello, @Zenka,

1) Thank you for bringing the matter to our attention, and I appreciate your diligence in providing detailed screenshots for reference.

After careful examination, we want to assure you that we have thoroughly reviewed the reported issue regarding the absence of the “Returning Member Login” line on your checkout page.

The reason you are not seeing the “Returning Member Login” line could be due to your current login status in the WordPress dashboard. When logged in, the system recognizes your status as an existing user, and as a result, the option for returning customer login is not displayed on the checkout page. To confirm this, kindly check the checkout page in private or incognito mode, and you should observe the “Returning customer: Click here to login” option.

For a visual reference, We have attached images illustrating these steps:https://imgur.com/a/l0Y0usz

Furthermore, we have reviewed the CSS code previously provided, and it is correctly configured to display both the Returning Customer and Coupon lines on a single line. To ensure this functionality is implemented correctly, kindly follow the steps outlined in our previous communication and paste the CSS code accordingly.

For a visual reference, We have attached images illustrating these steps:https://imgur.com/a/0TgVOQb

Kind Regards,
8theme team

Hello, @GTP,

1&2) Thank you for reaching out to us regarding your interest in customizing the XStore Text button elements on your website. We understand the importance of creating an engaging and visually appealing user experience. While we cannot precisely replicate the style of the button from the provided web link, we are pleased to guide you through the available options to enhance the appearance and interactivity of the XStore Text button.

To achieve the desired effects you mentioned, please follow these steps:

a) Hover Effects:

Insert the XStore Text button on your desired post, page, or static block.
Navigate to the button settings: Contents >> General.
Explore the “Hover effects” section, where you can choose from options like underline, overline, and more. This will provide a subtle yet effective visual change when the button is hovered over.

b) Animation Effects:

Still, within the same settings page, navigate to Contents >> General.
In this section, you’ll find the “Animation Effect” options. Choose from effects such as Zoom, Pulse, and others to add dynamic and eye-catching animations around the button.

c) Style Customization:

Continue to customize the appearance of your button in the “Style” section.
Set the normal and hover colors to match your website’s color scheme.
Adjust the typography to ensure a consistent and appealing look.

d) Advanced Section:
Explore the “Advanced” section for additional customization options.

For a visual reference, I have attached images illustrating these steps:
https://imgur.com/a/lhNcMQv
https://imgur.com/a/5YQ1mor

3) After careful consideration, we regret to inform you that the specific hover animation you are looking for is currently not available in the XStore Text Button. However, we have a viable solution for achieving the desired effect using Elementor, specifically in the button’s settings.

To implement the requested hover animation, kindly follow these steps:

a) Access the Elementor editor.
b) Navigate to the button you wish to customize.
c) Open the Style section of the button.
d) Within the Style section, locate the Hover tab.
e) Set the hover animation to “Bounce in.”

By applying this configuration, the button will appear larger while being hovered over, and it will seamlessly revert to its original size when the mouse is no longer over the button.

For a visual reference, we have attached images illustrating these steps:https://imgur.com/a/8lzW8Td

Kind Regards,
8theme team

Hello, @GTP,

1) You’re welcome!

2) Thank you for reaching out to us with your query. Regarding your question about placing the marquee element “on top” of a video or gif, yes, it is indeed possible.

To achieve this, you can use the layering feature within Elementor to ensure that the marquee element is positioned above the video or gif element. Elementor provides a comprehensive documentation guide on layering elements, and you can find detailed instructions in the following link:https://elementor.com/academy/gradient-background-add-gradient-effects-to-wordpress/

Additionally, for the dynamic background color change in the specific area, Elementor offers a versatile solution through gradient effects. To assist you in implementing this feature seamlessly, we recommend referring to the instructional video provided in the following link: https://www.veed.io/view/e6811163-2d3d-4f6d-9870-ee73490039f7?sharingWidget=true&panel=share .

3) To address your concern, I’m pleased to inform you that you can indeed incorporate dynamic elements, including arrows, into the content of the XStore Marquee. The process is straightforward, and I’d be happy to guide you through it.

Please follow these steps:

a) XStore Marquee Settings >> Content>> General.
b) Locate and click on the “Add Media” button within the editor.
c) Select the media type you wish to add, such as images or icons, and choose the arrow element you prefer.
d) Adjust the placement and styling options to suit your design preferences.

For a visual reference, I have attached images illustrating these steps:https://imgur.com/a/Eh1eCor

4) To address your request for a smaller marquee element, kindly follow the steps below:

a) Navigate to the “Style” section within your website’s dashboard.
b) Under “Items,” locate the “Typography” settings.
c) Within the “Typography” settings, you will find an option to adjust the size of the content. You can set the desired size to make the marquee element smaller.
d) Additionally, if you have incorporated any media elements, please be aware that you can also customize their sizes to align with your preferences.

For a visual reference, I have attached images illustrating these steps:
https://imgur.com/a/wXwSc5c
https://imgur.com/a/YfNTqm2

Kind Regards,
8theme team

Hello, @Gaurav,

We hope this message finds you well.

We are currently experiencing difficulties accessing the wp-admin backend of your website. Enclosed, please find screenshots that illustrate the issue we have encountered. https://ibb.co/84rJN1q

We kindly request that you reach out to your hosting service provider to address this matter. Once the access issue has been resolved, we will be able to conduct a thorough review of your settings and offer a more precise solution.

Thank you for your prompt attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Gaurav,

We have recently conducted a thorough review of your website and discovered that the issue you are experiencing is due to an SSL problem. Upon further inspection, we identified a “Mixed Content error” in the console. This indicates that while SSL is configured on your website from the server end, your site URL has not been set as HTTPS.

Please refer to the attached screenshot for more details: https://ibb.co/wpZQGr7

We kindly request you to contact your hosting provider and ask them to change the “WordPress Address (URL) & Site Address (URL)” to HTTPS. Once this change has been made, please clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

Hello, @Zenka,

We hope this message finds you well.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues from our end. It appears that the problem you are experiencing may be related to your browser’s cache. We kindly suggest that you clear your browser’s cache to resolve the issue.

For your convenience, we have attached an image that provides a reference for this process. https://ibb.co/T4mCG5M

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team