Problem installing the X Core add-on and activating the key

This topic has 2 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: full world
    full world
    Participant
    March 12, 2024 at 23:47

    Problem installing the x core component and as a result I cannot choose a theme for my theme and also activate my purchase key

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    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 13, 2024 at 06:29

    Hello, @full world,

    Thank you so much for purchasing our theme and contacting our support center.

    We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

    You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Thank you for your understanding and cooperation.

    2/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/34-demo-content

    We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

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