Hello, @Julian,

Thank you for contacting us and for using XStore.

We would like to inform you that within the mini-cart, you are currently utilizing the XStore Sale Booster: Progress Bar feature. Should you wish to modify the settings of the Progress Bar, we kindly direct you to consult the XStore documentation specifically addressing the Progress Bar, which can be found at the following link:

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

The documentation provides a straightforward guide to adjusting the progress bar settings, including the translation of text.

To further aid you in this endeavor, we have provided visual references as attachments. These images should help clarify the adjustment process:

https://imgur.com/a/Jh0DsCC
https://imgur.com/a/MShlEov

Should you require additional support or have any questions, please feel free to contact us. We are here to assist you.

Best regards,
The 8Themes Team

Hello, @Anastasiia,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have observed that the XStore core plugin has been successfully updated to the latest version, 5.2.6. For your convenience, we have attached an image as a reference in private content area.

To maintain compatibility and optimal performance, we kindly request that you proceed with updating the XStore theme to the most recent version, 9.2.6. Detailed instructions for the update process can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We trust that this update will contribute positively to the functionality and efficiency of your website.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Alberto P.,

Thank you so much for purchasing our theme and contacting our support center.

In the mobile menu you can change the the title of the additional Tab but sorry for the inconvenience you cannot change the title “Menu” from the theme settings directly. To change the additional tab title in the mobile menu please navigate to XStore >> Theme Setting >> Header Builder >> Mobile menu >> Additional Tab title you can change the title.

Please refer to the attached images for guidance: https://imgur.com/a/qm2HKeZ

If you wish to change/translate the word “Menu” off-canvas mobile, You need to install the Loco translate plugin.

Please watch this video – https://youtu.be/WYBlzdJs5PU
and read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Following your request, you are required to translate the XStore core plugin in order to modify the specified word according to your needs.

Please refer to the attached images for guidance.
https://postimg.cc/grBCsm48
https://postimg.cc/Q9vqB4k9

We trust this will resolve your issue.

Yours sincerely,
The 8Themes Team

Hello, @Juergen,

Thank you for using our theme and for contacting us.

We kindly request that you review the following discussion thread for valuable information: https://wordpress.org/support/topic/translate-video-into-different-language/

Additionally, we suggest reaching out to the support team for the TranslatePress plugin for more specialized assistance at: https://translatepress.com/support/

We trust this will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Kia,

We appreciate your prompt reply.

We are pleased to inform you that we have successfully activated the XStore parent theme on your website and have not encountered any issues during the process. To assist you further, we have created a detailed video demonstration. We kindly request that you view the video in its entirety for your reference. https://www.veed.io/view/8e5b75cb-1c06-4b8f-8333-90ea64d323f9?sharingWidget=true&panel=share

We suggest that you proceed by reactivating the child theme. Prior to doing so, please ensure that you clear your browser’s cache. We are optimistic that this action will address the concern at hand.

Should you require any additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @proyectoswebit,

1)We understand that you mentioned an orange line being pre-marked in the store section, and the expectation is that when hovering over menu items, the line should only be displayed on the section in which the cursor is positioned.

After thorough testing, we want to assure you that we have visited your site multiple times, emulating different user scenarios, and we regret to inform you that we were unable to replicate the issue as described.

To provide you with a better understanding of the information, we have created a video for visual reference. You can view the video by clicking on the link below:https://www.veed.io/view/b62b52da-d5bb-4f04-9677-56b907714ab3?sharingWidget=true&panel=share

2)Thank you for reaching out to us regarding the mobile menu sub-item concern. We understand the importance of a seamless user experience and are committed to resolving this issue for you.

To address the matter, we recommend the following steps:

1)Update Theme and Core Plugins:
Please ensure that your theme and core plugins are updated to the latest versions. Outdated versions may sometimes lead to compatibility issues.

2)Temporary Disable Third-Party Plugins:
Temporarily deactivate all third-party plugins and check if the issue persists. This will help us identify whether the problem is related to any specific third-party plugin.

3)Check Mobile Menu Functionality on Our Test Site:
We have tested the mobile menu on our end, and it appears to be functioning correctly. This suggests that the issue may be specific to your site configuration.

4)Permission for Debugging:
If the problem persists after the above steps, we kindly request your permission to debug your site. This will enable us to investigate the issue more deeply and provide an accurate solution.

Please follow the steps outlined above and let us know the outcome. If the problem persists, granting us permission to debug your site will expedite the resolution process.

Yours sincerely,
The 8Themes Team

Hello, @Peter,

Thank you for reaching out to us, and we appreciate your patience as we investigate the issue you’re experiencing. After a thorough check on your website and the other one where the product tabs are functioning correctly, we’d like to share some insights and suggestions.

Upon reviewing your current website, we noticed the presence of the third-party plugin “Massive Addons For WP Page Builder.” In the other website where the product tabs are working seamlessly, it appears that you are using the same plugin and its corresponding elements for visual reference.

It’s important to highlight that the functionality you are referring to might be dependent on this specific third-party plugin and its associated elements. Therefore, we recommend ensuring that you have incorporated the same plugin and its elements on the current website where you are encountering issues with the product tabs.

Please find attached images for your convenience:
https://imgur.com/a/cgUa2OU
https://imgur.com/a/OxQ4vKX

Additionally, we observed that your website is utilizing both Elementor and WPBakery page builders simultaneously. This combination could potentially lead to compatibility issues. To address this, we suggest using only one page builder at a time. Please consider sticking to the page builder that aligns with the plugins and elements you successfully implemented on the other website.

After making these adjustments, kindly test the functionality to see if the issue persists. If you encounter any further challenges or have additional questions, please don’t hesitate to reach out to us.

Yours sincerely,
The 8Themes Team

Hello, @ProdbyDaan,

We appreciate your prompt reply.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your website after clearing your browser’s cache to see the changes. For your convenience, we have implemented the necessary CSS code within the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, we have attached an image illustrating the update. https://imgur.com/wmtEO8h & https://imgur.com/b9NeMkh

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @buf,

Thank you for contacting us and for using XStore.

We understand your concern about the stock status colors in the theme. To achieve the desired color scheme based on the remaining stock, follow these steps:

1) Navigate to XStore > Theme Settings > WooCommerce (Shop Element) > Shop Element.

In the “Advanced Product Stock” section, set the colors for the stock statuses (full stock, low stock, and middle stock) as per your preferences.

2)After this go to the WordPress dashboard, and edit any product.

a)In the “Product Data” section, navigate to “Inventory.”
b)Check the box next to “Track stock quantity for this product.”
c)Set the “Full stock quantity” and “Low stock threshold” based on your requirements.

For visual reference:https://imgur.com/a/3uRvNcw

By following these steps, the stock status colors should now reflect your desired scheme:

“In stock” (3 or more products): Green
“There are only X products in stock” (2 or 1 left): Yellow or Orange
“Out of stock”: Red
If you encounter any issues or need further assistance, feel free to reach out.

Yours sincerely,
The 8Themes Team

Hello, @kangaroo,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly invite you to review our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust this resource will prove to be beneficial.

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Warm regards,
The 8Theme Team

Hello, @Kia,

Thank you for bringing the product archive layout error to our attention. We understand that there is also an issue with the “hide variable products” feature not working as expected on the live site, despite functioning correctly in the customizer.

Regarding the “hide variable products” option, we would like to clarify that the functionality is designed to work specifically on product archive pages. When enabled, it hides only the parent product of variations, displaying the variation as a simple product.

Please note that this option does not affect the live site’s product layout but is intended exclusively for product archive pages. We have recorded a video from your site to visually guide you on how this feature works. You can view the video by following this: https://www.veed.io/view/d055021e-f141-4fb8-8c3c-1b48954b8f25?sharingWidget=true&panel=share

We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please feel free to reach out, and we’ll be more than happy to assist you.

Feel free to reach out if you have any further questions or if there’s anything else we can assist you with.

Yours sincerely,
The 8Themes Team

Hello, @Diego,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Marco A Jimenez,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

Hello, @ryan@rrwebdesign.co.uk,

Thank you for reaching out to us regarding the video issue you’re experiencing. We appreciate your efforts in providing additional context.

To assist you effectively, we recommend performing a couple of preliminary troubleshooting steps:

Cache Plugin Deactivation:
If you are using a cache plugin, temporarily deactivate it to see if it resolves the issue. Cache plugins can sometimes cause delays in reflecting updated content on websites.

CDN (Content Delivery Network) Deactivation:
If you are utilizing a Content Delivery Network (CDN) with server caching, disable it temporarily to identify if it contributes to the problem.

Please follow these steps and let us know if the issue persists. If it does, we kindly ask you to provide the following information in the private content area:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We recommend taking a complete backup of your site before proceeding with the debugging process to ensure the safety of your data.

Thank you for your cooperation, and we look forward to resolving this matter promptly.

Yours sincerely,
The 8Themes Team

Hello, @Peter,

Thank you for reaching out to us regarding the issue with your “product gallery.” We understand the importance of having a seamless experience, and we appreciate your patience.

After carefully reviewing your provided information, we visited your site and specifically focused on the Single product >> Gallery section. We can confirm that the changes to the appearance of the product gallery are functioning as expected.

To provide you with visual guidance and ensure clarity, we have created a video demonstration. You can access the video by clicking on the link below:

https://www.veed.io/view/8042af41-e700-488a-9b1a-3a4356b11a21?sharingWidget=true&panel=share

In the video, we walk you through the steps and showcase the proper functioning of the product gallery after making appearance changes.

If you encounter any difficulties or have additional questions, don’t hesitate to reach out to us.

Kind Regards,
8theme team