Hello, @basma,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We have conducted a thorough review of your website and are pleased to inform you that we have not encountered any issues. The banner on the main page is displaying correctly, as intended. For your convenience, we have attached an image to serve as a reference. https://ibb.co/fCMFXQL

Should you continue to experience difficulties with the banner’s visibility, we kindly suggest clearing your browser’s cache before attempting to view the page again. This simple step often resolves display inconsistencies.

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Ash,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the changes have taken effect.

For your reference, the necessary CSS code has been implemented under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS. Please find the attached image for further guidance.

Should you require any additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @proyectoswebit,

Thank you for contacting us and for using XStore.

1/ We are delighted to inform you that the issue you reported has been successfully resolved. To customize the hover color of the submenu to your preference, please use the following CSS code:

.et_b_header-menu .nav-sublist-dropdown .item-link:hover {
    opacity: 1 !important;
    color: #F29360 !important;
}

This CSS snippet should be added to your website by navigating to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS.

To aid you in this modification, we have provided visual references. You can view these by clicking on the following links:

https://imgur.com/a/4YGybUT
https://imgur.com/a/MbBb3S2

2/ We are delighted to inform you that the issue you reported has been successfully resolved. To add an underline and modify the color of the underline for links within the off-canvas menus and the ‘My Account’ navigation, please use the following CSS code:

.et-mini-content .menu li a:hover {
  text-decoration: underline;
  text-decoration-color: #F29360; /* Set the color of the underline */
}

.woocommerce-MyAccount-navigation-wrapper li a:hover {
  text-decoration: underline;
  text-decoration-color: #F29360; /* Set the color of the underline */
}

This CSS has been added to your site via the following path: XStore >> Theme Settings >> Theme Custom CSS >> Global CSS.

For your reference, we have provided visual aids to guide you through this update. You can view these images at the following links:
– https://imgur.com/a/T8QTRfa
– https://imgur.com/a/h4GHaGF
– https://imgur.com/a/dsKHFot

Should you need any additional support or have any questions, please feel free to contact us.

Warm regards,
The 8Themes Team

Hello, @Chris,

Thank you so much for purchasing our theme and contacting our support center.

Sorry for the inconvenience, but live paste not working right now.

What exactly demo content do you want to copy? Provide us with link and screenhot, please. Also, provide URL of your site and temporary wp-admin access, we will be able to manually add that content to your site.

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @ziga32,

Thank you for contacting us and for using XStore.

1/ We hope this message finds you well. We are reaching out to request your assistance in diagnosing a potential issue with our theme in conjunction with WooCommerce Storefront (Appearance > Themes) -To help us determine whether the problem is specific to our theme, could you kindly test it using some of the default WordPress themes and Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Should the issue persist, we would appreciate it if you could grant us temporary administrative access to your WordPress site. This will enable us to conduct a thorough investigation. You can provide this access by creating a new user account with administrative privileges through your Dashboard. Once created, please share the login credentials with us securely via the Private Content section.

Before proceeding, we strongly advise you to take a complete backup of your website. After securing your backup, please share your site’s wp-admin URL and the access details with us. Rest assured, we will handle your site with the utmost care and only make changes or remove plugins as necessary to address the issue at hand.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best regards,
The 8Themes Team

Hello, @Mitul,

Yes, to customize the previously provided Custom CSS you need to know the ID of the specific Category you want to modify. https://imgur.com/ZA2XPrA

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team.

Hello, @Marco A Jimenez,

Thank you for your response.

1/ Upon reviewing your website, we have observed that you are currently utilizing Hostinger’s CDN services, as evidenced by the following screenshot: https://ibb.co/r3bD88Z -We kindly request that you temporarily deactivate the CDN and ensure that the server cache is fully cleared. After completing these steps, please re-evaluate the site’s performance.

We trust that this action will contribute to the resolution of the issue you are experiencing.

2/ Furthermore, we suggest that you inspect the website’s footer functionality on an actual mobile device. This additional measure may provide further insights into the matter at hand.

3/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @ziga32,

Thank you for your response.

1/ Unfortunately, It is not possible to turn this lazyload off globally because it is turned ON for each element and you can access the ‘Settings of Element’ for each element you wish to modify.

2/ To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Yours sincerely,
The 8Themes Team

Hello, @ONOFF TECH,

We hope this message finds you well.

We regret to inform you that the screenshot you attempted to include in your previous response was not visible to us. To assist you more effectively, we kindly request that you resend the screenshot.

You may upload the screenshots on https://prnt.sc/ or https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could provide the URL of the page where you wish to modify the “out of stock” message. Please elaborate on your request, specifying in detail what changes you would like to make or the outcome you are aiming to achieve. This information will enable us to understand your needs better and offer the appropriate assistance.

2/ Additionally, Please read our theme documentation: https://www.8theme.com/documentation/docs/xstore-badges-on-products/

We thank you for your cooperation and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, @ziga32,

We would like to provide you with guidance on how to disable the lazy load effect on your website. Please follow the steps outlined below:

1. Navigate to ‘Edit Page with Elementor’.
2. Access the ‘Settings of Element’ for each element you wish to modify.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
6. Ensure to update the settings to apply the changes.

For your convenience, we have included a visual guide to assist you with these steps. You can view the image here: https://imgur.com/Zh7ZmGw

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Mitul,

Thank you for your response.

Regrettably, we must inform you that it is not possible to accomplish this task through the wp-admin using product categories.

Thank you for your understanding.

Have a great day!

Kind regards,
The 8Theme Team

Hello, @seb,

We hope this message finds you well. Firstly, we would like to express our gratitude for choosing XStore for your website needs.

To address the issue you’re experiencing, kindly follow these steps:

1)Disable all third-party plugins on your site, except for the Theme Required/Recommended plugins,https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and check your site after clearing the browser cache. There might be additional or extra third-party plugins conflicting on your site and causing the issue. If this resolves your issue, reactivate all the third-party plugins one by one to identify which one is causing the issue on your site. Please reach out to the respective Plugin Author for further assistance.

2)If you’re using a child theme, switch to the parent theme to see if the issue persists.

3)If the issue persists, please create a backup of your site.

4)Provide us with debugging permissions and share the login details for us to investigate further.

5)Additionally, if possible, include screenshots or a video detailing the issue for a more comprehensive understanding.

Your cooperation in these steps will greatly assist us in diagnosing and resolving the issue effectively.

Best regards,
The 8Theme Team.

Hello, @Julian,

Thank you for contacting us and for using XStore.

In the mini cart, you’re using the XStore Sale Booster: Progress Bar. If you want to make the changes in the Progress Bar please read the XStore documentation about Progress Bar:

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/ .

You can easily change the progress bar settings with translated text.

For your convenience, we have included a visual reference as an attachment to assist you in this process :

https://imgur.com/a/Jh0DsCC
https://imgur.com/a/MShlEov

Should you require any further assistance, please do not hesitate to reach out.

Yours sincerely,
The 8Themes Team

Hello, @Dmitriy,

Thank you so much for purchasing our theme and contacting our support center.

If you wish to change/translate the word “Menu” off canvas mobile, You need to install the Loco translate plugin.

Please watch this video – https://youtu.be/WYBlzdJs5PU
and read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Following your request, you are required to translate the XStore core plugin in order to modify the specified word according to your needs.

Please refer to the attached images for guidance.
https://postimg.cc/grBCsm48
https://postimg.cc/Q9vqB4k9

We trust this will resolve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, @Julian,

Thank you for contacting us and for using XStore.

We would like to inform you that within the mini-cart, you are currently utilizing the XStore Sale Booster: Progress Bar feature. Should you wish to modify the settings of the Progress Bar, we kindly direct you to consult the XStore documentation specifically addressing the Progress Bar, which can be found at the following link:

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

The documentation provides a straightforward guide to adjusting the progress bar settings, including the translation of text.

To further aid you in this endeavor, we have provided visual references as attachments. These images should help clarify the adjustment process:

https://imgur.com/a/Jh0DsCC
https://imgur.com/a/MShlEov

Should you require additional support or have any questions, please feel free to contact us. We are here to assist you.

Best regards,
The 8Themes Team