Hello, @Nancy,

You’re welcome! We are glad to hear that you were able to identify the issue in your code. If you need any further assistance, feel free to ask. We are here to help.

Have a nice day!

This topic is now closed.

Best Regards,
The 8Theme Team

Hello, @KSwan,

Thank you for contacting us and for using XStore.

1/ We kindly request that you temporarily deactivate the CDN and cache plugin on your website and perform another check. https://ibb.co/dr1k536

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Hello, @ljimenez,

Thank you for contacting us and for using XStore.

We understand that you are looking to conceal the cookie notice on a particular page of your website. To assist you effectively, we kindly request that you provide us with the URL of the page in question. Upon receipt of this information, our team will diligently work to create and supply you with the appropriate CSS code to address your requirement.

We appreciate your cooperation and look forward to your prompt response.

Best regards,
The 8Theme Team

Hello, @Mikelo,

Thank you so much for purchasing our theme and contacting our support center.

1/ Where exactly do you get mentioned warnings? Have you cleared all cache after revisiting your site?

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin and FTP access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

3/ We kindly request that you take a moment to carefully read and adhere to the instructions provided in our theme documentation regarding the integration of Google login. You can access the relevant documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Manuel Barba,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we have identified that the concurrent use of two page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only one page builder at any given time.

Furthermore, we recommend deactivating all non-essential third-party plugins, particularly those not included with the XStore theme (a comprehensive list can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivation, please clear your browser’s cache before re-evaluating your website’s performance. It is possible that an extraneous plugin may be contributing to the current issue.

Should the problem persist, we kindly ask that you maintain all third-party plugins in a deactivated state and authorize our team to conduct a detailed diagnostic process. This may involve deactivating plugins and reversing on-site customizations to pinpoint the source of the issue.

Before proceeding with these steps, we strongly recommend creating a complete backup of your website to safeguard against any potential data loss.

We appreciate your cooperation and look forward to assisting you in resolving this matter.

Best regards,
The 8Theme Support Team

Hello, @Samad,

Thank you for your response.

1/ Please navigate to the following location within your website’s dashboard: Appearance > Widgets > Shop Sidebar. Once there, we suggest attempting to utilize the default WooCommerce price filter. For your reference, you can view the process here: https://prnt.sc/MUL9sTbd0T-l

2/ We kindly request that you conduct a test to evaluate the functionality of the filter when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Tommy G,

We sincerely appreciate your decision to purchase our theme and for reaching out to our support center for assistance.

Upon review, we have identified that the Kirki Customizer Framework plugin currently activated on your website is conflicting with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.

Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. In order to avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

Should you have any further inquiries or require additional support, please feel free to contact us. Our dedicated support team is readily available to provide you with the necessary assistance.

Warm Regards,
The 8theme Team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

We would like to inform you that if you are interested in modifying the content or altering the design of the long description for your product, you may do so by editing the product details and utilizing Elementor to revise the long description. To assist you with this process, we have created an instructional video which has been uploaded to your site. You can view this video in the private content area designated for your use.

We trust that this resource will be of great assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme’s Team

Hello, @ljimenez,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/demo.dbsnetwork.net/b2DMKVOI/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/Gc5VRuL & https://imgur.com/97kwOXR

About your results on gtmetrix results:

-Efficiently encode images: https://gtmetrix.com/efficiently-encode-images.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

-Serve static assets with an efficient cache policy- https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

-Use a Content Delivery Network (CDN) https://gtmetrix.com/use-a-content-delivery-network-cdn.html

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

For visual reference from your site : https://imgur.com/a/AO5ETbi

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @coffeedog,

We would like to clarify the matter regarding the “XStore fonts” you referenced in the screenshot within Elementor. Please be informed that the Elementor >> XStore Fonts are indeed incorporated into the theme settings. Although they are not explicitly labeled as “XStore Fonts,” rest assured that they are integrated and fully functional within the theme’s configuration options.

For your convenience, we have provided a visual reference here: https://imgur.com/a/W4fvv1y

Should you have any additional inquiries or require further assistance, please do not hesitate to contact us. We are committed to providing you with the support you need.

Yours sincerely,
The 8Themes Team

Hello, @pip,

Thank you for your response.

Upon a thorough review of your website, we are pleased to inform you that we have not identified any issues. It has come to our attention that you are utilizing the default single product page configuration available within the XStore theme options for WooCommerce. For your reference, please find a screenshot of the settings here: https://ibb.co/njDYZ1L

Additionally, we have verified that both the product short and long descriptions are displaying as intended on the single product page. You may review the appearance of the long description at the following links: https://ibb.co/JnJjPqw and https://ibb.co/0V1fQnt -The short description can be observed here: https://ibb.co/jRd2xQW and https://ibb.co/CvwYdb5

Should you continue to experience any difficulties, we kindly request that you provide us with a detailed description of the issue, accompanied by relevant screenshots or a video. This will enable us to understand your specific needs or the desired outcome you wish to achieve. With this information, we will be better equipped to offer further assistance and support.

We appreciate your cooperation and look forward to resolving any concerns you may have.

Best Regards,
The 8Theme Team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

Should you wish to modify the design and content of the “Related Posts” section, kindly proceed to the following location within your website’s dashboard: XStore > Theme Options > Blog > Blog Layout. Once there, please adjust the “Related posts image size” to configure the dimensions of the featured image displayed on individual post pages. After making the desired changes, ensure to save and publish your updates.

For your convenience, we have provided a visual reference: [Related Posts Image Size Reference] https://ibb.co/fnrjq6n

Furthermore, to customize the display and query options for related posts, please navigate to: XStore > Theme Options > Blog > Single Post. Here you will find the “Display Related Post” option and “Related Post Query” options. Adjust these settings according to your preferences and remember to publish the changes upon completion.

For additional guidance, please refer to the following image: [Related Post Display and Query Options Reference] https://ibb.co/stNk5cF

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @Juergen,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. The necessary adjustments have been made within the XStore Theme Settings, specifically at Woocommerce(Shop) >> Cart/Checkout layout, to align with our demo configuration.

To ensure optimal performance when revisiting your site, we kindly ask that you clear your browser’s cache.

For your convenience, we have provided a visual reference here: https://imgur.com/a/yqSC1RO

Furthermore, we have included an informative article titled “XStore Customizing Cart/Checkout Page Layouts” for additional visual guidance. You may access it via the following link: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

We hope you find this information helpful. Should you require any further assistance, please feel free to contact us.

Warm regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/aylesva.com/2LuGoC89/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/78jSNLx & https://imgur.com/a/VwYr72w.
About your results on gtmetrix results:

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

For visual reference from your site : https://imgur.com/a/AO5ETbi

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @smalameri,

Thank you for using our theme and for contacting us.

Upon reviewing your website, we have observed that there are multiple headers in use. To address this, we kindly request that you make the necessary edits. You can do so by navigating to the “Theme Options,” then selecting “Header Builder,” followed by “Multiple Headers,” and finally, editing the custom header for the Front Page.

For your convenience, we have included an image to serve as a reference for this process. https://ibb.co/7zvMBVM

Additionally, please watch the video for more details. https://youtu.be/BpeXfzNwkOc?si=MaPcx9R6-pWmbS_Y

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team