Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We are pleased to confirm that the latest versions of the XStore theme and core plugin are fully compatible with WordPress version 6.4.x. We kindly request that you proceed with updating both the theme and core plugin to the latest versions on your website. https://xstore.8theme.com/update-history/

Should you encounter any difficulties or require assistance during the update process, please do not hesitate to reach out to us. Our team is readily available to provide the support you need.

Best regards,
The 8Theme Team

Hello, @e.uluturk,

We appreciate your cooperation in providing us with the wp-admin login credentials. Upon thorough review of your website, we are pleased to report that we have not encountered any issues.

For your convenience, we have created a video walkthrough to illustrate our findings. You may access the video by visiting the URL located in the private content area provided.

It appears that the problem you are experiencing may be related to caching. We kindly request that you temporarily disable your Content Delivery Network (CDN) and proceed to clear both your website’s cache and your browser’s cache. After completing these steps, please revisit your website to see if the issue has been resolved.

We trust that these instructions will prove helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Kashif,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @HadiHassoun,

Thank you for using our theme and for contacting us.

We understand that you would like to modify the payment method icons displayed on your cart page. To assist you with this process, please follow the steps outlined below:

1. Access your WordPress Dashboard by logging in.
2. Proceed to the “Widgets” section.
3. Locate the “Cart area” widget and take note of the block name specified there.

Once you have identified the block name, please continue with the following:

1. Return to your WordPress Dashboard.
2. Navigate to the “Static Blocks” section.
3. Find and edit the specific block using Elementor, tailoring it to your preferences.
4. After making the necessary changes, ensure to update the block to apply the modifications.

For your convenience, we have included reference images to guide you through the process. https://ibb.co/Gkr2pMg https://ibb.co/wLnC1H8 https://ibb.co/prY24SM

We trust that these instructions will be helpful to you. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Jay,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you review and adhere to the guidelines provided in the official documentation for the Elementor plugin regarding the use of nested columns. The relevant information can be found at the following link: https://elementor.com/resources/glossary/what-are-nested-columns/

We hope you find this resource to be valuable and informative. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @amamatdi,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-create-and-manage-wishlists-in-xstore/

https://www.8theme.com/documentation/docs/how-to-use-the-built-in-compare-feature/

We hope this helps.

Kind regards,
The 8Theme Team

Hello, @chara_wedsolution,

Thank you so much for purchasing our theme and contacting our support center.

We acknowledge the concerns you have brought to our attention and appreciate the opportunity to assist you. To provide you with a comprehensive understanding of the matter, we have created an instructional video on our test site. We kindly request that you view the video in its entirety for your reference. https://streamable.com/evndc7

We trust that this resource will be beneficial to you. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Juergen,

Thank you for contacting us and for using XStore.

To address the concern you have raised, we kindly ask that you implement the following solution. Please navigate to the XStore section, then proceed to ‘Theme Options’, followed by ‘Theme Custom CSS’, and finally select ‘Global CSS’. Once there, copy and paste the CSS code provided below into the designated area.

.woocommerce-checkout span.woocommerce-input-wrapper input  {
    border: 1px solid #c7c7c7 !important;
}

span.selection span.select2-selection.select2-selection--single {
    border: 1px solid #c7c7c7 !important;
}
span.woocommerce-input-wrapper textarea#order_comments {
    border: 1px solid #c7c7c7 !important;
}

We are optimistic that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @seanpearse,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have prepared a video to guide you through the solution. You can access this video by visiting the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team.

Hello, @HadiHassoun,

Thank you for using our theme and for contacting us.

To address the issue you are experiencing with account creation on the “My Account” page, we kindly ask that you follow the instructions outlined below:

1. Access your WordPress dashboard.
2. Navigate to the WooCommerce section and select ‘Settings’.
3. Click on the ‘Accounts & Privacy’ tab.
4. Within the ‘Account Creation’ section, please configure the settings to match the configuration shown in the following image: https://ibb.co/L1FjWGb

For additional guidance, we encourage you to consult our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Should the issue persist after following these steps, we request that you capture a video recording of the problem to facilitate a more comprehensive understanding on our end. You may upload the video to a file-sharing service, such as WeTransfer https://wetransfer.com/ and share the URL with us.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to assisting you in resolving this matter.

Warm regards,
The 8theme Team

Hello, @Sun,

Thank you for your response.

1/ We are pleased to inform you that the technical issue affecting your website has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has deactivated the weLaunch Framework plugin, which has addressed the problem where the building blocks within the header builder appeared white.

For your convenience, we have provided a reference image to illustrate the resolved issue: https://ibb.co/x8M3YxL

2/ We have conducted a thorough review of your website and are pleased to inform you that we have not identified any issues. However, we have noticed that the zoom functionality for product images on the single product page is currently disabled. For your convenience, we have provided a reference image which can be viewed at the following link: https://ibb.co/3sgwXhn

Additionally, It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Thank you for your understanding.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Mathew,

I hope this message finds you well.

1/ We would like to provide you with instructions to remove the “Posted by …” text from the single post page on your website. Kindly follow the steps outlined below:

1. Navigate to the “Xstore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Select the “Global CSS” tab.
5. Copy and paste the following CSS code into the provided area:

.single-post .meta-post time.entry-date.published.updated {
visibility: visible !important;
}
.single-post .meta-post {
visibility: hidden !important;
}

2/ We would like to provide you with the necessary steps to remove the “Tags” section from the bottom of the single post page on your website. Please follow the instructions below:

1. Navigate to the “Xstore” section in your website’s dashboard.
2. Proceed to “Theme Options” and then select “Theme Custom CSS.”
3. Click on “Global CSS.”
4. Copy the following CSS code and paste it into the provided area:

.single-post .single-tags {
display: none !important;
}

3/ We would like to guide you through the process of increasing the margin between the white title box and the text of your blog post. To achieve this, kindly follow the steps outlined below:

1. Navigate to the “Xstore” section in your website’s dashboard.
2. Proceed to “Theme Options” and then select “Theme Custom CSS”.
3. Click on “Global CSS”.
4. Copy the following CSS code and paste it into the provided area:

.single-post .post-heading {
margin-bottom: 20px !important;
}

4/ We would like to inform you of a necessary adjustment to enhance the appearance of the blog post titles on the mobile version of your website. To achieve the desired padding above the blog post title, please follow the instructions below:

1. Navigate to the “Xstore” section in your website’s admin panel.
2. Proceed to “Theme Options” and then select “Theme Custom CSS.”
3. Click on “Global CSS.”
4. Copy and paste the following CSS code into the provided area:

@media(max-width:991px) {
.single-post .post-heading {
padding-top: 20px !important;
}
}

4-A/ We would like to guide you through the process of altering the color of the “scroll to top” icon and its border on your website. Kindly follow the steps outlined below:

1. Please navigate to the “Xstore” section of your dashboard.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”

Once there, copy and paste the following CSS code:

.back-top svg path {
stroke: red !important;
}
.back-top span.et-icon.et-right-arrow-2::before {
color: red !important;
}

After applying the code, revisit your site to view the changes.

Please note that the color ‘red’ in the provided code is merely an example. You are free to replace it with any color of your choice to suit your design preferences.

4-B/ Should you wish to disable the Previous/Next Product navigation feature, kindly proceed to the following location within your dashboard: Xstore > Theme Options > WooCommerce > Single Product Builder. Once there, you can deactivate the Prev/Next Navigation by toggling it to the OFF position.

Furthermore, if you are interested in altering the color of this navigation, please copy the CSS code provided below and insert it into the designated area at Xstore > Theme Options > Theme Custom CSS > Global CSS. You may then adjust the color within the code to suit your preferences.

.single-product .posts-nav-btn .post-nav-arrow {
background-color: red !important;
}

4-C/ To address your request regarding the removal of the “Continue reading” link from your blog posts, kindly follow the steps outlined below:

1. Access the Xstore section.
2. Proceed to Theme Options.
3. Select Blog.
4. Navigate to Blog Layout.
5. Locate the “Type Of ‘Read More’ Link” setting.
6. Set this option to “Disable.”

Implementing these changes should effectively resolve the issue you are experiencing.

After completing these steps, please clear your browser’s cache and revisit your site to see the changes.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Sun,

We hope this message finds you well.

1/ We would like to provide you with guidance on how to remove the burger menu from the Header Main specifically for desktop view. Kindly follow the steps outlined below:

1. Access your website’s dashboard.
2. Proceed to ‘XStore’ followed by ‘Theme Options’.
3. Select ‘Header builder’.
4. Click on the ‘Desktop’ tab.
5. Locate and remove the mobile menu widget from the header.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have prepared a video tutorial to assist you with this process. Please view the video at the following link: https://streamable.com/x5mq4b

2/ We are currently experiencing difficulties accessing the backend of your website through the provided link: https://ibb.co/6NSjtXV. To proceed with our support and assistance, we kindly request that you share the correct and functional WordPress admin login credentials.

For security purposes, please ensure that you submit these details within the private content area designated for such sensitive information.

3/ Should you desire to alter the placeholder text within the header search bar, we kindly ask that you follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Enter the ‘Header builder’.
4. Select ‘Search’.
5. Here, you will have the opportunity to modify or input new placeholder text according to your preferences.
6. Once completed, please ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide to assist you with this process. You may view the image by following this link: https://ibb.co/k6JPwqk

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team.

Hello, @Dagne,

Thank you so much for purchasing our theme and contacting our support center.

In our commitment to assist you in attaining the outcome you seek, we have prepared a detailed instructional video. This resource has been hosted on our test site for your convenience.

We kindly request that you view the video at your earliest convenience and adhere to the step-by-step guidance provided therein. https://streamable.com/cqdr5n

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

We hope you find this video to be a valuable tool in achieving your objectives.

Warm regards,
The 8Theme Team

Hello, @sophie,

These settings for images come from WooCommerce plugin, not from our theme, you will get the same result on the Shop page even after activating another theme, not XStore.
We would recommend you use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery, or you can use the Crop option 1:1.

If our recommendation doesn’t solve your request, we would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
We hope this information is helpful.

Kind Regards,
8theme team