I am not happy with the support even after paying for 1 year

This topic has 10 replies, 3 voices, and was last updated 9 months, 2 weeks ago ago by Rose Tyler

  • Avatar: gunjan gulati
    gunjan gulati
    Participant
    September 22, 2023 at 23:26

    Hi,

    Thank you much for your help and support but i am not happy with the theme and issues so i purchased the woodmart theme today with coupon for worldofornaments.com too

    I purchased your theme 2 times but not working in proper way .I know you are helping me back to back by i am not happy .

    If you can help me on these issues its fine else i will go for refund.

    1.In search when we search anything and click on result it never comes up and we have to click 2 times .It happening here in india and you can see .
    2.Remove the orange color from drop down menu and make it into white .
    3.How can i change currency to INR.
    check this https://prnt.sc/_S9TPHrPdYGe
    4.check worldofornaments.com and when u search anything you just have to click once but in your theme we need to click 2 times.
    Please resolve this issue…Please

    So search is not working properly
    also in product page i need the pictures like this
    https://worldofornaments.com/index.php/product/eames-plastic-side-chair/

    Also please tell me how i can change all this

    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2023 at 07:57

    Hello, @gunjan gulati,

    Thank you for contacting us and for using XStore.

    We apologize for any inconvenience you may have experienced.

    2.Remove the orange color from drop down menu and make it into white .

    We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

    The resolution involved selecting the Background Color & WCAG Color under the pathway: XStore > Theme Options > Header builder > Header Sticky. This action has effectively addressed your concern.

    Please refer to the attached image for your reference.
    https://imgur.com/RwngxBc

    https://imgur.com/N9gV2bX

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2023 at 08:08

    Hello, @gunjan gulati,

    2.b) Why the pictures are coming like this. https://imgur.com/1IJpeCz

    We regret to inform you that your request is somewhat unclear to us.

    We kindly request you to provide a detailed description of your issue, specifying exactly what you require. This will enable us to investigate further and provide you with the necessary assistance.

    https://imgur.com/hkdvWKD

    https://imgur.com/mDwDiEL

    Best Regards,
    Team 8Theme.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2023 at 08:21

    Hello, @gunjan gulati,

    3.How can i change currency to INR.

    To change the currency in a WordPress WooCommerce website to INR (Indian Rupee), you can follow these steps:

    1) Log in to your WordPress Dashboard

    2) Set Your Base Currency:

    To change the currency to INR, you’ll need to set INR as your base currency. Here’s how:

    a. Go to “WooCommerce” > “Settings.”

    b. Click on the “General” tab.

    c. In the “Currency options” section, you should see “Currency” as an option. Choose “Indian Rupee (₹)” from the drop-down menu.

    d. Save your changes.

    Please refer to the image provided at the following link for further reference: https://imgur.com/K9KdO4a

    3) Configure Currency Display Options:

    After setting the base currency to INR, you can further configure how the currency is displayed on your website. Here’s how:

    a. In the same “General” tab of the WooCommerce settings, scroll down to the “Currency options” section.

    b. You can customize how the currency symbol is displayed, including its position (before or after the price) and the number of decimal places.

    c. Save your changes.

    4) Update Product Prices:

    After changing the base currency, you may need to update the prices of your products to be in INR. You can do this manually for each product by editing the product and changing the price field.

    5) Test Your Website:

    After making these changes, thoroughly test your website to ensure that all prices are displayed correctly in INR and that the checkout process works as expected.

    Please make sure to back-up your website before making significant changes, especially when updating prices, as mistakes can impact your store’s operations.

    Best Regards,
    Team 8Theme.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2023 at 08:42

    Hello, @gunjan gulati,

    1.In search when we search anything and click on result it never comes up and we have to click

    4.check worldofornaments.com and when u search anything you just have to click once but in your theme we need to click 2 times.

    We have observed that there is no discernible difference when we input a product name into the search bar and subsequently click on the search result. Both websites appear to have identical search functionalities and yield the same results.

    For your reference, we have recorded a video demonstrating this, which can be viewed in the private content area. We kindly request you to watch it in its entirety.

    If you continue to encounter the issue on your end, we would appreciate it if you could record a video illustrating the problem for a clearer understanding.

    You may upload this video on a file-sharing service, such as https://wetransfer.com/, and provide us with the URL.

    This will enable us to further investigate the issue and assist you in resolving it.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 23, 2023 at 08:59

    Hello, @gunjan gulati,

    5) also in product page i need the pictures like this
    https://worldofornaments.com/index.php/product/eames-plastic-side-chair/

    Should you desire to modify the gallery type on a single product page, kindly follow these steps:

    1. Navigate to XStore.
    2. Proceed to Theme Options.
    3. Select Woocommerce.
    4. Choose Single Product Builder.
    5. Click on Gallery.
    6. Here, you will find all available gallery types.
    7. Select the type that best suits your needs and publish it.

    Please refer to the attached images for further clarification.
    https://imgur.com/fM4SJUH

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Avatar: gunjan gulati
    gunjan gulati
    Participant
    September 23, 2023 at 20:20

    Hi,

    Thank you for your help but it has issues with search sometimes it works sometimes it doesn’t work on xstore theme of your website .

    I will send the video to you .

    Also the home page pictures has issues and the inner too and i will send the pictures too

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2023 at 06:50

    Hello, @gunjan gulati,

    Please provide us with a video and screenshots.
    Upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URLs.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    Avatar: gunjan gulati
    gunjan gulati
    Participant
    September 26, 2023 at 14:42

    Hey ,

    Thanks for writing me …

    will send today

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 28, 2023 at 07:14

    Hello, @gunjan gulati,

    Ok. Take your time.

    Kind Regards,
    8theme team

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