Return to previous page

What does this mean “Order #{order_number} has failed on your store”

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

Fareed Fares

Participant

April 1, 2024 at 16:09

In the email builder what does this mean and what is it’s trigger?

#389562 Copied Theme version: 9.2.9

1 Answer

Tony Rodriguez

Support staff

April 2, 2024 at 07:46

Hello, @Fareed Fares,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide a screenshots and provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#389617 Copied
Tagged: best selling, ecommerce solutions, order failed, order management, store management, troubleshooting woocommerce, woocommerce themes
Viewing 2 results - 1 through 2 (of 2 total)