What does this mean “Order #{order_number} has failed on your store”

This topic has 3 replies, 3 voices, and was last updated 1 months, 4 weeks ago ago by Andrew Mitchell

  • Avatar: KareemRaheem
    Fareed Fares
    April 1, 2024 at 16:09

    In the email builder what does this mean and what is it’s trigger?

    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 2, 2024 at 07:46

    Hello, @Fareed Fares,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide a screenshots and provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 25, 2024 at 15:36

    Dear Fareed Fares,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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