Hello, @TSpinde,

Thank you for contacting us and for using XStore.

You set 2 columns for logo, you can try to improve logo size on desktop to 300px https://imgur.com/3ZtfhOD -We would recommend you to use image of better quality and increase logo width under XStore > Theme options > Header builder > Logo https://imgur.com/o9dM31F

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @ryan@rrwebdesign.co.uk,

1/ We kindly request that you create a correct variable product on your website in accordance with the official WooCommerce documentation. For your convenience, you can access the relevant guidelines at the following link: https://woo.com/document/variable-product/

Additionally, we have prepared a video tutorial to assist you with this process. You can find this resource in the private content area.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, we kindly ask that you clear your browser’s cache and then revisit your website.

For your convenience, the necessary CSS code has been added to the following location within your site’s admin panel: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please refer to the attached image for further guidance. https://imgur.com/QKZBezv & https://imgur.com/NmFOFtq

Should you require any additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Diego,

Thank you for contacting us and for using XStore.

We kindly request that you implement a two-column layout for category displays exclusively on the mobile version of your website. To achieve this, please follow the steps outlined below:

1. Navigate to the “XStore” section of your website’s dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” area.
4. Within the “Global CSS” field, copy and paste the following CSS code:

@media only screen and (max-width: 767px){
.slider-2692.categories-grid.row .col-xs-12 {
    width: 50% !important;
}
}

By inserting this code, you will enable the desired two-column appearance for your categories when viewed on mobile devices.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Allen,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear both your server cache and browser cache. Additionally, please temporarily disable your Content Delivery Network (CDN) before proceeding to check your site.

Our team has implemented three product grid widgets and configured their responsive visibility settings for desktop, tablet, and mobile devices. This adjustment has addressed the concern you brought to our attention.

For your reference, we have included an image that illustrates the resolution in the private content area of our support platform.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @ryan@rrwebdesign.co.uk,

Thank you for your response.

1/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Kindly furnish us with a screenshot that clearly indicates the text you wish to align to the left. Please ensure that the specific areas are marked appropriately on the screenshot to enhance our understanding. This will enable us to review your request and provide the necessary assistance with precision.

Thank you for your cooperation.Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best regards,
The 8Theme Team

Hello, @ryan@rrwebdesign.co.uk,

We would like to inform you that the option to display swatches on the product grid is available and can be enabled for your convenience. For visual guidance on how to activate this feature, kindly refer to the attached image. https://imgur.com/H31mJJf

Should you wish to showcase a single attribute, such as ‘size’, while concealing others like ‘color’, this can be achieved through the application of custom CSS code. To assist you effectively, please provide us with the URL of the page in question. Upon receipt of this information, we will promptly review it and supply you with the necessary CSS code to address your requirements.

We appreciate your cooperation and look forward to your response.

Best Regards,
The 8Theme Team

Hello, @Daniyal,

Thank you for contacting us and for using XStore.

1/Please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

We trust this information will be of assistance to you.

2/ We regret to inform you that our current system does not support the option to add videos to additional variations. Should you require this functionality, we suggest exploring third-party plugins that may better suit your needs. Please be advised that the use of any third-party software is at your own discretion and risk.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Best Regards,
The 8Theme Team

Hello, @gmargetis,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

Our team has implemented a code into the Appearance > Themes > XStore Child theme > function.php file, which has effectively addressed your concern. Consequently, the Brand filter is now displaying all brands on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Caroline,

Thank you for reaching out to us.

We would like to confirm that, by default, the search results page adopts the layout of the shop page. Therefore, to modify the layout of the search results page, it is necessary to alter the layout of the shop page.

Additionally, you can find specific settings for the search results page by navigating to Xstore >> Theme Options >> Header Builder >> Search >> Search Result Page. For your convenience, here is a direct link to the relevant section: https://ibb.co/GCT1qQ7

Best regards,
The 8Theme Team

Hello, @QuickMoveTheme,

Thank you for contacting us and for using XStore.

In order to address the concern you have raised, we kindly suggest reviewing the following thread for potential solutions: https://multivendorx.com/support-forum/topic/restriction-wordpress-backend-for-vendor-2/

Should you require further assistance, we recommend reaching out directly to the support team of the Multivendor plugin for expert guidance.

We hope you find this information helpful. Please do not hesitate to contact us should you have any additional questions or require further support.

Best Regards,
The 8Theme Team

Hello, @Rich Kil,

Thank you for contacting us and for using XStore.

We regret to inform you that the option you are seeking is currently unavailable. We kindly invite you to submit your request on our Taskboard, which can be found at the following URL: https://www.8theme.com/taskboard/

Should your suggestion garner a significant number of votes from fellow customers, our development team will take it into consideration for potential inclusion in a future update.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Warm regards,
The 8Theme Team

Hello, @Alex011,

Thank you for reaching out to us with your concern.

In a default WooCommerce setup, the “Best Selling” products are typically displayed based on the number of sales. WooCommerce calculates product sales dynamically, and products with the highest sales count are considered the best sellers.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Darren Forde,

Thank you for contacting us and for using XStore.

We would like to inform you that if you are interested in designing a bespoke layout for your category pages, we encourage you to utilize the XStore Products Archive Builder. This tool allows you to tailor the layout to meet your specific needs. To proceed, please set the desired conditions and ensure to save your settings accordingly.

For your convenience, we have provided a visual guide that can be accessed via the following link: https://imgur.com/ufOV5t1

Additionally, you may find comprehensive instructions on how to use the XStore Products Archive Builder with Elementor in our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Warmest regards,
The 8Theme Team

Hello, @martijntje,

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your site, we kindly ask that you clear your browser’s cache before revisiting the page.

Our team has edited the page in question, removed the featured image, and updated the content, which has addressed the concern you brought to our attention.

For your reference, we have provided an image illustrating the resolution in the private content area of our support forum.

Please note, that for any future issues or inquiries, we encourage you to initiate a new topic on our support forum. This practice ensures that each issue is given proper attention and is resolved in a timely manner.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Support Team

Hello, @mariangio,

We kindly request that you proceed with the deregistration of your current theme and then re-register it. Following this process, please ensure to clear your browser’s cache before revisiting your site to confirm the changes have taken effect. https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Or you can update the theme manually using FTP

For your convenience, we have a detailed theme documentation available, which we encourage you to consult for guidance. You can access it at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Furthermore, we have provided information regarding plugin updates, which can be found here: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust you will find these resources beneficial. Should you require further clarification or assistance, do not hesitate to reach out to our support team. We are dedicated to offering the necessary support to ensure your satisfaction.

Warm regards,
The 8Theme Team