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Message of error to say that my xstore child theme as woo commerce files not updated

This topic has 7 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

mariangio

Participant

February 28, 2024 at 12:12

HI I have an error message on my website even though all my plugins and theme are updated. Here is my error message.
How can I fix that?

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#385109 Copied Theme version: 9.2.8

6 Answers

Tony Rodriguez

Support staff

February 28, 2024 at 12:26

Hello, @mariangio,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly request that you update to the latest version of the Xstore theme (9.2.9) and the XStore core plugin (5.2.9) on your website. You can find the update history and details at the following link: https://xstore.8theme.com/update-history/

For further guidance, we encourage you to consult our comprehensive theme documentation, which can be accessed here: https://xstore.helpscoutdocs.com/article/63-theme-update

Additionally, information on updating plugins is available at: https://xstore.helpscoutdocs.com/article/37-plugins-update

We hope you find this information useful. Should you have any further inquiries or require additional assistance, please feel free to contact our support team. We are committed to providing you with the support you need.

Warm regards,
The 8Theme Team

#385112 Copied

mariangio

Participant

February 28, 2024 at 12:28

Thanks but I cannot see the updates on my dashboard. Why is that and how to update it?
Thanks

Files is visible for topic creator and
support staff only.

#385113 Copied

Tony Rodriguez

Support staff

February 28, 2024 at 12:52

Hello, @mariangio,

We kindly request that you proceed with the deregistration of your current theme and then re-register it. Following this process, please ensure to clear your browser’s cache before revisiting your site to confirm the changes have taken effect. https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

Or you can update the theme manually using FTP

For your convenience, we have a detailed theme documentation available, which we encourage you to consult for guidance. You can access it at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

Furthermore, we have provided information regarding plugin updates, which can be found here: https://xstore.helpscoutdocs.com/article/37-plugins-update

We trust you will find these resources beneficial. Should you require further clarification or assistance, do not hesitate to reach out to our support team. We are dedicated to offering the necessary support to ensure your satisfaction.

Warm regards,
The 8Theme Team

#385116 Copied

mariangio

Participant

February 28, 2024 at 12:59

Thanks, If I deregister and register again, I can use my old number even though the support might be finished or do I need to buy a new licence?

#385117 Copied

mariangio

Participant

February 28, 2024 at 13:04

Thanks, I have refresh on the xstore control panel and found the update. Can you remind me in which order it is better to update, the theme first or the xstore core plugin first? Thanks

#385119 Copied

Tony Rodriguez

Support staff

February 28, 2024 at 13:09

Hello, @mariangio,

Please ensure that you follow the correct update sequence: update the theme first, followed by the Core plugin.

We trust that this guidance will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Kind Regards,
8theme team

#385120 Copied
Tagged: troubleshooting xstore woocommerce issues, woocommerce files not updated, woocommerce theme error message, woocommerce wordpress themes error, wordpress woocommerce update problems, xstore child theme issue, xstore woocommerce update error
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