Hello, @Aulakh, Sam,

Thank you for contacting us and for using XStore.

Should you be utilizing the Xstore General Tabs widget, we kindly request that you proceed as follows to customize your layout:

1. Navigate to General Tabs.
2. Choose your preferred layout orientation, either Horizontal or Vertical.
3. Select the desired style that meets your requirements.
4. Ensure to save your changes by updating the widget.

For your convenience, we have provided an image for reference to assist you with the aforementioned steps. https://imgur.com/DyPrPRX

We hope you find this information beneficial. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @WayneC,

Thank you so much for purchasing our theme and contacting our support center.

1/ Upon reviewing your website, we have observed that you are utilizing the Elementor page builder along with the Xstore icon box widget. Should you wish to implement a mouseover effect or incorporate any form of animation upon mouseover, we kindly suggest exploring all the available settings to tailor the experience to your preferences. For your convenience, we have included some images for reference.

Should you require a more customized approach, please consider the use of custom CSS code to achieve the desired outcome.

https://imgur.com/J5Hkj5U https://imgur.com/PRnaas6 https://imgur.com/QMAHNJ0 https://imgur.com/xDMrQV0 https://imgur.com/QDHYnpX

2/ We are writing to address the presentation of the “FuriOS Features You’ll Love” section on your website. To ensure a visually consistent and professional appearance, we kindly request that you adjust the content within each section to have an equal number of lines and words. This will help maintain the same height across all sections for a more cohesive look.

After making these adjustments, please review the section once more. If the issue continues to persist, we would appreciate it if you could provide us with access to your site’s wp-admin by submitting the login credentials in the private content area designated for secure information exchange. This will enable us to investigate the matter further and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

We thank you in advance for your cooperation and look forward to resolving this matter efficiently.

Best Regards,
The 8Theme Team

Hello, @Aulakh, Sam,

Thank you so much for purchasing our theme and contacting our support center.

We would like to guide you through the process of customizing the search feature on your website. Kindly follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Select ‘Header Builder’.
4. Click on ‘Search’.
5. Here, you will find all the available settings that you can adjust according to your preferences.

Once you have configured the settings to your satisfaction, please ensure to save and publish the changes.

For your convenience, we have attached an image to serve as a visual reference. https://ibb.co/W3QxkY5

We hope you find these instructions useful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @equality,

Thank you for contacting us and for using XStore.

We would like to guide you through the process of adjusting the number of products displayed on the product archive page. Kindly proceed as follows:

1. Access the ‘XStore’ section.
2. Click on ‘Theme Options’.
3. Navigate to ‘WooCommerce’.
4. Select ‘Shop’ and then ‘Shop Page Layout’.
5. Locate the ‘Products Per Page’ setting and enter your desired number of products.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image below to assist you with this process.
https://imgur.com/J1fHvcy

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mohit Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Abdulrahman Nahhas,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to access the wp-admin dashboard of your website due to the credentials provided being invalid. For your reference, we have included a screenshot of the issue in the private content area.

To proceed with a thorough examination of your settings and to offer a precise solution, we kindly request that you provide us with the correct wp-admin URL and access credentials. Please ensure that this information is submitted in the private content area to maintain security.

Additionally, it would be greatly beneficial if you could provide a screenshot of the problem you are encountering. This will enable us to gain a clearer understanding of the issue and assist you more effectively.

We appreciate your prompt attention to this matter and look forward to your response.

Best Regards,
The 8Theme Team

Hello, @KareemRaheem,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Shehzad Ghazi,

Thank you for contacting us and for using XStore.

1/ You have already created a description box for brands using the ACF custom field plugin but are experiencing difficulty in displaying it on the brand pages, we would be happy to help you troubleshoot this issue. Please Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

We strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Additionally,Please provide us screenshots of the problem with access to your website’s backend in private content area, and our team will investigate the matter further to provide you with a suitable solution.

2/ Should you prefer to enable Ajax-based pagination for products on your shop page, kindly proceed as follows:

1. Access your dashboard and go to ‘XStore’.
2. Click on ‘Theme Options’.
3. Navigate to ‘WooCommerce’ and then to ‘Shop’.
4. Within the ‘Shop Page Layout’ section, locate ‘Pagination Type’.
5. From the available options, choose ‘Ajax Product Pagination’.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image below as a visual guide.

https://imgur.com/sNShftc

We trust this information will assist you in enhancing your website’s functionality. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Dylan,

Thank you for your response.

Regarding the third question mentioned, We would like to inform you that the utilization of CSS code is not necessary for the adjustments you are seeking to make. You have the capability to modify the spacing, size, and positioning of the two banners by editing the pertinent static block within the Elementor plugin. For your convenience, we have included reference images to guide you through this process.

https://pasteboard.co/2iFHLGm5VJlY.png

https://pasteboard.co/tgsZyDjHmBHL.png

https://pasteboard.co/n7FtpNKnSbGM.png

We hope you find this information helpful.

1/ & 3/ We are pleased to inform you that you can efficiently create a comprehensive suite of product pages using the XStore builders. Our Single Product Builder, integrated with Elementor, is designed to cater to your specific requirements. For detailed guidance, please refer to our documentation: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Furthermore, we invite you to explore our prebuilt demo sites for inspiration and reference:

– [Gold Earrings Demo](https://xstore.8theme.com/elementor/demos/wedding/product/gold-earrings/)
– [Italian Gold Over Sterling Silver Demo](https://xstore.8theme.com/elementor/demos/jewellery/product/italian-gold-over-sterling-silver/)
– [Diamond Necklace Demo](https://xstore.8theme.com/elementor/demos/niche-market04/product/diamond-necklace/)
– [Delicate Birthstone Studs Demo](https://xstore.8theme.com/elementor2/luxury-jewelry/product/delicate-birthstone-studs/)

2/ It sounds like you’ve successfully created a product archive page using the xStore builder and set the display conditions to include all product archives. If you’re satisfied with the template and layout, here are some next steps you might consider:

Customize Content:

Add engaging and informative content to your product archive page. This could include a catchy headline, product descriptions, and any relevant information for your customers.

Configure Filters and Sorting:

If your product archive page contains a significant number of items, consider implementing filters and sorting options. This allows users to easily find what they’re looking for and enhances the overall user experience.

Regularly Update Content:

Keep your product archive page fresh by regularly updating content, adding new products, and removing outdated information.

Remember to continually monitor the performance of your product archive page and make adjustments based on user feedback and analytics data. This iterative process can help you optimize the page for better conversion and user satisfaction.

We hope this helps. We kindly request that when you have a new issue, please initiate a separate topic for each one on our support forum. This practice helps prevent any inconvenience and ensures that you receive a prompt response for each individual query.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @duokong,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @duokong,

Thank you so much for purchasing our theme and contacting our support center.

We are currently experiencing difficulty accessing your website. It appears that there is a restriction in place, which is preventing us from viewing the site. For your reference, here is a screenshot of the error message we are encountering: https://imgur.com/eezxvB2

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @Frank,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to confirm that it is indeed feasible to showcase the brand logo on your custom product page. To accomplish this, kindly follow the steps outlined below:

1. Access the XStore panel by navigating to ‘XStore > Theme Options’.
2. Proceed to ‘WooCommerce > Shop Elements > Brands’.
3. Locate the ‘Show On Single Product’ option and toggle it to the ‘ON’ position.
4. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide to assist you with this process. Please refer to the following image: https://imgur.com/Adi5IhQ

2/ We kindly request your assistance in editing the custom single product page using Elementor. Specifically, we would like you to modify the “Add to Cart” / “Buy Now” button. Please navigate to the button settings and select the position for the “Buy Now” button to display it without the current configuration. Once completed, please ensure to save the changes by updating the page.

For your convenience, we have provided a visual reference which can be accessed via the following link: https://imgur.com/jKHzIR5

3/ We would like to inform you that the “Edit Product Rating” feature originates from the WooCommerce plugin. For comprehensive guidance and official instructions, we kindly direct you to the official WooCommerce documentation, which can be found at the following link: https://woo.com/document/product-reviews/#:~:text=Product%20Reviews%20in%20WooCommerce%20allow,now%20have%20their%20own%20section

We trust this will be of assistance to you. Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Taras,

Thank you for your response.

Upon a thorough review of your website, we have observed that you are utilizing a custom HTML 2 widget within your single product builder, which includes a particular static block. During our examination of this static block, it has come to our attention that custom text has been incorporated, which accounts for the display of the text “Friday, 29th Jan & Sunday, 3rd Feb.”

To address this matter, we kindly request that you edit the aforementioned static block to modify the custom text according to your preferences. Once you have made the necessary adjustments, please ensure that you update the block to reflect these changes.

For your convenience, we have attached images that serve as a reference to guide you through this process. https://imgur.com/cpgXVxC , https://imgur.com/5sYfFHG , https://imgur.com/Zbgd8p4

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Dean,

You’re welcome! If you have any more questions or need further assistance while trying out the suggestions, feel free to ask. we are here to help!

Have a nice day!

Best Regards,
The 8Theme Team

Hello, @zenoshk,

Thank you for reaching out to us with your concern.

Should you wish to remove the “Add to Cart” button, or one of the buttons in the quick view feature, we kindly ask that you follow the instructions below:

1. Navigate to the “XStore” section of your dashboard.
2. Proceed to “Theme Options”.
3. Select “Theme Custom CSS”.
4. Click on “Global CSS”.

Once there, please copy and paste the following CSS code:

a.et_product_variable-in-quick-view.product_type_variable.add_to_cart_button.et-st-disabled.et-single-buy-now.single_add_to_cart_button.button.alt {
    display: none !important;
}
.et-quick-view-canvas .text-center.et-or-wrapper {
    display: none !important;
}

This will effectively hide the specified buttons from the quick view.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team