Tony Rodriguez

Hello, @gtstyling,

1/ 2/ & 3/ A/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

B/ We have noticed that your site utilizes a Content Delivery Network (CDN). To ensure optimal performance and recent updates, we kindly recommend that you clear the CDN cache.

C/ Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

If the issue persists with the (Storefront) theme, We would recommend that you, Please contact their plugin author or support team.

Once the issue is resolved with the WooCommerce default theme – Storefront then It will auto work correctly with the XStore theme.

We hope the above solutions will assist you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for your response.

Upon reviewing your website, we were unable to locate any pages featuring the eye icon you mentioned. To assist you more effectively, could you please provide us with the specific URL where this icon appears?

We appreciate your cooperation and look forward to your prompt response.

Best regards,
The 8Theme Team

Hello, @Freelancer,

Thank you for reaching out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has applied the necessary patches to the Xstore dashboard, which has addressed the problem.

To ensure that you see the changes, please clear your browser’s cache and access your site using a new browser session. For your reference, we have uploaded a screenshot in the private content area of your account.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @lycbr,

We are pleased to inform you that the issue you reported has been successfully resolved. All necessary patches have been applied, and the sales booster functionality is now operating correctly.

For your reference, please view the instructional video provided in the private content area of our website.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Jamall,

I hope this message finds you well.

We have conducted a thorough review of the sales booster functionality on your website and are pleased to confirm that it is operating correctly. For your reference, we have recorded a video demonstrating the functionality, which you can view at your convenience in the private content area: https://streamable.com/jzymlo

Additionally, it appears that the issue you encountered may be related to cached data on your end. We kindly ask that you clear your browser’s cache and access the site using a freshly opened browser to see if this resolves the problem.

Should you need any further assistance or have additional questions, please do not hesitate to contact us. Our team is committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @Allen,

Thank you for reaching out to us.

Should you have any further questions or concerns, please feel free to contact our support team at your convenience. We are here to assist you at any time.

Wishing you a pleasant weekend.

Best regards,
The 8Theme Team

Hello, @Jamall,

Thank you for contacting us and for using XStore.

To enhance our understanding and address the issue you are experiencing more effectively, could you please provide a screenshot or a video of the problem? This will help us in diagnosing the issue accurately.

Furthermore, we would appreciate if you could provide the URL and temporary access to the wp-admin of your website. This will allow us to examine your settings closely and offer a more tailored solution. Please follow the steps below to facilitate this process:

1. Create a new user account in your WordPress dashboard by navigating to Users > Add New, and assign an administrator role to this account. For guidance, please refer to this image: [http://prntscr.com/s3rc9m](http://prntscr.com/s3rc9m).
2. Provide the username and password for the newly created account in the Private Content area of our support forum. For guidance on this step, please see: [http://prntscr.com/s5mao7](http://prntscr.com/s5mao7).
3. You may use any email address for the new account; it does not need to be your personal email.

We strongly recommend that you take a complete backup of your site before proceeding with these steps.

Once you have completed these steps, please inform us so that we can promptly review your account information and assist you as soon as possible.

Thank you for your cooperation.

Kind Regards,
The 8theme Team

Hello, @Alzain,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. The solution involved the addition of the following CSS code in the XStore > Theme Options > Theme Custom CSS > Global CSS section:

@media only screen and (max-width: 767px) {
    .et-advance-tabs .et-tabs-nav > ul {
        flex-direction: row !important;
        flex-wrap: nowrap !important;
    }
}

For your reference, please review the images provided in the private content area.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Safe Desires,

We are pleased to provide you with the necessary CSS code to customize your theme settings as per your request. To hide the company field and change the font weight to bold for the “Address Autocomplete (optional)” label, please follow the steps below and insert the given CSS code:

1. Navigate to Xstore > Theme Options.
2. Select Theme Custom CSS.
3. Click on Global CSS.
4. Insert the following CSS code:

#billing_company_field {
    display: none !important;
}
#billing_autocomplete_field label {
    font-weight: bold !important;
}

You can preview the expected result by visiting this link: (https://paste.pics/R16WM).

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Web Next2b,

Thank you for your patience and cooperation.

We are delighted to inform you that the issue you reported has been successfully resolved. The solution involved adding an HTML Widget to the Shop Sidebar and setting the margin-top to 50px for optimal top spacing.

Should you wish to make further adjustments to the top spacing, please follow these steps:
1. Navigate to Dashboard > Appearance > Widgets > Shop Sidebar.
2. Select the HTML Widget.
3. Adjust the value of margin-top as needed in pixels.
4. Click ‘Save’ to apply the changes.

For your reference, we have uploaded images in the private content area that illustrate these adjustments.

If you require any additional assistance or have further inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @lycbr,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Sam,

Thank you for reaching out to us with your concern.

We are pleased to inform you that it is indeed possible to customize more than one single product page template by incorporating specific conditions into the layouts of the single product pages. To facilitate your understanding and implementation, we have prepared a demonstration video which is available in the private content area for your review.

We trust that this resource will be helpful to you. Should you require further assistance or have any questions, please feel free to contact us at your convenience.

Best regards,
The 8Theme Team

Hello, @anand,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best regards,
The 8Theme Team

Hello, @anand,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved by activating the Grid Container in the Elementor features. For your reference, please check the images in the private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Cr3atorf1lm,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved through the deactivation of the Light Speed Cache Plugin. For your reference, we have provided an image in the private content area of our support portal.

It appears that the problem may also be related to browser caching. We kindly ask you to clear your browser’s cache and access our site using a fresh browser session to ensure that the issue is fully resolved.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team