Spacing between the banner (top) and the online store block

This topic has 12 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by Tony Rodriguez

  • Avatar: Web Next2b
    Web Next2b
    Participant
    May 21, 2024 at 17:49

    This is on the online store page. How can I increase the spacing between the banner (top) and the online store block?

    Files is visible for topic creator and
    support staff only.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 22, 2024 at 06:58

    Hello, @Web Next2b,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We are currently unable to access your website as it appears to be in maintenance mode.

    To assist you effectively, we kindly request that you provide us with the administrative credentials for your site’s WordPress dashboard. Please ensure that you submit this information through the secure private content area.

    Additionally, could you please provide the URL of the specific page where you are experiencing issues? A screenshot of the issue, clearly marked to indicate your concerns or objectives, would greatly enhance our understanding and allow us to address your needs more accurately.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Web Next2b
    Web Next2b
    Participant
    May 23, 2024 at 11:01

    Hello,

    It is on this page.
    https://casadocacau.pt/loja/

    Thanks,

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 23, 2024 at 12:19

    Hello, @Web Next2b,

    Do you mean this sidebar and banner Space? https://paste.pics/R0RQ6

    We are writing to inform you that the login credentials you have provided do not include administrator privileges. To enable us to conduct a comprehensive review of your site settings and provide more effective support, we kindly request that you grant us access with an administrator user role.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation. We look forward to your prompt response.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Web Next2b
    Web Next2b
    Participant
    May 24, 2024 at 17:32

    Hi,

    I’ve already updated your position on the website.

    You can proceed.
    Thank you.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 25, 2024 at 05:51

    Hello, @Web Next2b,

    Thank you for your patience and cooperation.

    We are delighted to inform you that the issue you reported has been successfully resolved. The solution involved adding an HTML Widget to the Shop Sidebar and setting the margin-top to 50px for optimal top spacing.

    Should you wish to make further adjustments to the top spacing, please follow these steps:
    1. Navigate to Dashboard > Appearance > Widgets > Shop Sidebar.
    2. Select the HTML Widget.
    3. Adjust the value of margin-top as needed in pixels.
    4. Click ‘Save’ to apply the changes.

    For your reference, we have uploaded images in the private content area that illustrate these adjustments.

    If you require any additional assistance or have further inquiries, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Web Next2b
    Web Next2b
    Participant
    May 27, 2024 at 10:53

    Hi,

    Thank you for the explanation! I’ll take a closer look.

    Did you remove the footer?

    Thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 27, 2024 at 11:59

    Hello, @Web Next2b,

    Thank you for contacting us and for using XStore.

    We are reaching out to update you on the recent changes implemented on your website, as previously discussed. Please note that the footer of your website has not been removed as part of these updates.

    We have observed that your website is currently experiencing some functionality issues. We recommend contacting your website developer or hosting provider to address these errors, which are evident in the console. For your reference, you can view the specific errors via this link: (https://paste.pics/R1MMD)

    Should you require any further assistance or have additional inquiries, please feel free to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Web Next2b
    Web Next2b
    Participant
    May 27, 2024 at 12:10

    The website is still under maintenance.

    Check private content area.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 27, 2024 at 13:22

    Hello, @Web Next2b,

    1. You are welcome, Sure, take your time.

    2. We did not remove the footer on your site.

    Upon reviewing your website, we noticed that the footer has not been created. For your reference, please view the image provided in the private content area:

    Should you wish to create a footer, we kindly suggest following the instructions outlined in this article: (https://xstore.helpscoutdocs.com/article/195-xstore-footer-builder-with-elementor)

    We hope you find this information useful. If you require further assistance or have any questions, please do not hesitate to contact us. Our team is eager to support you.

    Kind Regards,
    The 8theme Team

    Please contact administrator
    for this information.
    Avatar: Web Next2b
    Web Next2b
    Participant
    May 27, 2024 at 15:01

    Hi,

    Strange. I’ll restore a copy from last week then.

    Thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 28, 2024 at 05:11

    Hello, @Web Next2b,

    Sure, Take your time. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Have a nice day.

    Kind Regards,
    The 8theme Team

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