Hello, @Alzain,

We are pleased to provide you with the steps to add a banner at the top of your shop page. Please follow the outlined steps below:

1. Navigate to Xstore > Theme Options.
2. Select ‘Woocommerce(Shop)’ and then ‘Shop Page Layout’.
3. Locate the ‘Banner Position’ and select “At the top of page”.
4. Insert the Static Block shortcode in the “Banner Content” field.
5. Click “Publish” to save the changes.

For your reference, you can view the following image in private content area.

We hope this information is helpful to you. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @nomi,

We apologize for any inconvenience and appreciate your patience.

Upon reviewing your website’s front-end, we have confirmed that the footer is functioning correctly. For your reference, we have attached an image in the private content area of our correspondence.

Should the issue continue to persist on your end, could you please provide a screenshot or video documenting the problem? This will enable us to understand and address the issue more effectively.

Additionally, we are currently unable to access the back-end of your site as the wp-admin login details previously provided are incorrect. Kindly update your credentials in the private content area at your earliest convenience. This will allow us to examine your settings closely and provide the necessary assistance.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, @Christopher Mitchell,

We are pleased to inform you that we have successfully installed the child theme and demo on your site. We kindly ask you to review the updates at your earliest convenience.

For your reference, please see the attached image in private content area which illustrates the modifications.

Best Regards,
8Theme’s Team

Hello, @Christopher Mitchell,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please downgrade Php version 8.2 to 8.0 on your site.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Afterward, Please try again.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Peter,

Thank you for contacting us and for using XStore.

We are pleased to inform you about the availability of our guide on how to upload the single Product Page layout. We kindly ask you to read and follow the instructions provided in this informative article: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Should you require any further assistance, please do not hesitate to contact us. We are here to support you.

Best regards,
The 8Theme Team

Hello, @Phil_ACB_Ltd,

Thank you for providing the video and wp-admin access.

We have thoroughly reviewed the Sales Booster settings and the creation of Mega Menus on your site. We are pleased to confirm that both functionalities are operating correctly. For your reference, we have recorded a demonstration video, which is available for viewing at the following link in the Private Content Area.

Additionally, it appears that the issue may be related to caching on your end. We kindly ask you to clear all cache and access the site using a fresh browser session.

We hope this resolves the matter. Should you require further assistance or have any more inquiries, please do not hesitate to contact us. We are committed to providing you with the necessary support.

Best regards,
The 8Theme Team

Hello, @Cataclyps,

Thank you for your response.

We are delighted to inform you that the issue you reported has been successfully resolved. Our team has implemented the necessary CSS code in the Global CSS Section of your website. The code added is as follows:

.elementor-element-32ac8944 .page-heading {
    margin-bottom: 0px !important;
}

For your reference, you may view the changes in the images linked below:
– [Image 1](https://paste.pics/edit/QYAQD)
– [Image 2](https://paste.pics/QYAR1)

We trust that this resolution meets your expectations. Should you require any further assistance or have additional queries, please do not hesitate to contact us. We are committed to providing you with the best possible support.

Best regards,
The 8Theme Team

Hello, @Murad,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We are writing to inform you about the procedure for changing the layout of blog posts within our theme.

Please follow the outlined steps below to update your blog layout:

1. Go to Xstore > Theme Options.
2. Navigate to the “Blog” section.
3. Locate the “Blog Layout” settings.
4. Adjust the layout according to your requirements.

For your reference, you can view the following image which illustrates the process: (https://paste.pics/edit/QY9AY)

2/ A. We are pleased to inform you that we have successfully addressed your request regarding the XStore products widget on your website’s homepage. The “Order by Option” has been changed from “Price” to “Date” to better suit your preferences.

For your reference, you can view the modifications in the images provided at the following links:
(https://paste.pics/QY9P8)
(https://paste.pics/edit/QY9PL)

B. We are contacting you regarding the request you recently submitted, which was not entirely clear to us.

To ensure that we provide you with the most effective assistance, we kindly ask that you provide a detailed description of the issue you are encountering. Additionally, if possible, please include screenshots related to the matter. This information will greatly aid us in further investigating and resolving your concerns.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, @Phil_ACB_Ltd,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Navigate to the XStore Dashboard.
2. Select ‘Patcher’.
3. Click on the ‘Apply all patches’ button.

After completing these steps, please ensure to clear all caches on your site. For your reference, we have included a helpful image in the private content area of our support platform.

We trust this will resolve your concerns. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @filmguerilla,

Thank you for providing the reference websites, which have greatly facilitated our understanding of your issue.

We are pleased to guide you through the process of enabling the “Smart Scroll” feature in the Sticky Header. Please follow the steps outlined below:

1. Navigate to Xstore > Theme Options.
2. Proceed to Header Builder.
3. Under Header Sticky, locate the Section Sticky Type.
4. Select “Smart” from the options.
5. Click “Publish” to save the changes.

For your reference, you can view the following image: (https://paste.pics/edit/QY8QN)

We trust this information will be of assistance to you. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for your response.

1/ We are pleased to inform you to Bold the “B R D R” text this can be done using CSS Font-weight property. We added in the Home page header

For Your Reference, You can see the following images: https://paste.pics/QY871 & https://paste.pics/QY879

2/ To reduce the height of the header, We recorded a demonstration video for you. Please have a look and adjust the height as per your requirements: https://we.tl/t-FnO8nPBvj0

Note: The height of the header also depends on the font size when you increase the font size of the text header height will be increased.

3/ Do you mean you wish to sticky ON on product archive pages breadcrumbs?

We have checked your site and you are using the default product archive page layout. Unfortunately, there is no such option for it using the default product archive page layout.

If you wish to make sticky ON on product archive page breadcrumbs, Please make a custom layout for product archive pages via Elementor under XStore builders.

To make a Product Archive Page Using Elementor, Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

To add a Sticky effect in Breadcrumbs using Elementor, Please follow this image: https://paste.pics/QY8E8

We hope this helps. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @chienyi,

Thank you for providing us with the WP-admin access.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. The problem was due to the selection of the “Hide Price” option for the price label display.

We have modified the product settings by selecting either “Before Price” or “After Price” and have published the changes. This adjustment has addressed the issue effectively.

For your reference, we have included images in the private content area of our correspondence.

We hope this resolution meets your satisfaction. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for your response.

1. Still on website header font is not showing increased font

We have conducted a review of your website and noticed that you are utilizing multiple headers. To assist you in editing these headers, we have prepared a helpful video tutorial. Please view it at your convenience in the private content area.

Additionally, we have made the necessary adjustments to the style tags as per your specifications.

Furthermore, to address the color issue in the header text, we have added a black color to the “B R D R” text.

We trust these updates will meet your needs. Should you require further assistance or have any more requests, please do not hesitate to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @Daniyal,

Issue No. 2:
I enabled the Sticky Feature for a section on the product page, but it lacks smoothness while scrolling. The section that is made sticky jerks significantly during scrolling. Please make this feature smooth and resolve this issue. Thanks.

https://gyazo.com/f97d4640371974cfdec6d5b6edb3ac46

2/ To integrate smooth scrolling into the sticky section of your Single Product Page, we recommend customizing the layout using Elementor.

For detailed guidance on creating a custom layout for your Single Product Page, please refer to the following article: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Additionally, we have prepared a video tutorial to assist you in adding the sticky option to the right section of the Single Product Page for enhanced navigation. You can view this tutorial in the private content area provided.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Houzmatic,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve your issue, please add next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

    .single-product .slick-list {
        overflow: hidden;
    }

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team