Tony Rodriguez

Hello, @KING IT SOLUTIONS,

Thank you for your response.

We kindly request that you review the updated settings for a test variable product that we have recently modified. The URL for this product has been provided in the private content area for your convenience.

Please note that we have configured the size attribute type to “select” and set the “Out of Stock” design to “default.” Following these adjustments, the product has been published accordingly.

As a result of these changes, product sizes that are out of stock should now automatically be hidden, ensuring that only sizes available in stock are displayed.

We trust this update will be beneficial and look forward to your feedback.

Best regards,
The 8Theme Team

Hello, @vjm,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, please describe your request in detail what exactly you want or your desired goal so that we will check and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @KING IT SOLUTIONS,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Vehbi Kurtcebe,

Thank you for reaching out to us and for choosing XStore for your needs.

We would like to inform you that the product sorting functionality is inherently provided by the WooCommerce plugin, and currently, there is no direct option available to modify this within XStore. For further details, you may refer to our documentation here: [Prioritizing Specific Products on the Shop Page](https://www.8theme.com/documentation/docs/prioritizing-specific-products-on-the-shop-page/).

However, we recommend implementing a custom solution by adding the following snippet to the functions.php file of your XStore child theme. This modification should assist in displaying products that are in stock first. You can find the snippet and detailed instructions at this link: [Add Custom Sorting Option](https://rudrastyh.com/woocommerce/sorting-options.html#add-custom-option).

We hope this solution meets your requirements. Should you need any further assistance or have additional questions, please feel free to contact us. Our team is dedicated to supporting you.

Best regards,
The 8Theme Team

Hello, @Ameer,

Thank you for contacting us and for using XStore.

Typically, the “Error establishing a database connection” issue is indicative of a server-side problem, which may occur if the database has been reset or shut down.

To address this matter effectively, we recommend reaching out to your hosting provider for assistance. They are best equipped to investigate and resolve any server-related issues that could be causing this error.

Additionally, Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/

Should you require any further support from our end, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @DashDoor,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

For your reference, relevant images have been uploaded to the private content area.

2/ We are pleased to inform you that we have successfully removed the duplicate hamburger menu widget from the header of your website and have updated the relevant settings. This action has resolved the issue you were experiencing.

For your reference, we have uploaded an image illustrating the update in the private content area of your account.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Javito,

Thank you for your response.

1/ To address the issue you are experiencing, please follow the detailed instructions below to adjust the settings for your single product page:

1. **For Customizer Users:**
– Navigate to **XStore Builders > Single Product Builder via Customizer > WooCommerce (Shop) > Single Product Page > Tabs**.
– Select **Accordion** from the options available.
– Click **Publish** to save your changes.

For your reference, please view the image provided here: (https://paste.pics/RF71H)

2. **For Elementor Users:**
– Go to **XStore Builders > Single Product Builder via Elementor**.
– Edit the template and modify the **Single Product Tabs Widget** under the **General** settings.
– Choose **Accordion** as the type and click **Update** to apply the changes.

You can view the image for this process in the private content area.

We trust these steps will effectively resolve your concerns.

2/ XStore Builders > Single product via Elementor > edit template > Tabs element settings > add custom tab https://paste.pics/RF78I

Additionally, We would like to kindly direct your attention to our comprehensive guide on using the Single Product Builder with Elementor. This documentation is designed to assist you in applying custom layouts globally or to all products effectively.

Please follow this link to access the information:
(https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

Please navigate to WP-dashboard > WooCommerce > Settings > Accounts & Privacy > XStore “My account” page settings > you can change “Products type” as per your requirement and save settings. https://paste.pics/RDMTH

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Muhammad Saleem,

Thank you for reaching out to us with your concern.

Currently, the header menu on laptop screens is not displaying all the necessary elements. I have checked that these icons are visible on both mobile and desktop versions of the site, but they are somehow not appearing on laptops.

We have noted your concern regarding certain elements not displaying correctly on your laptop device. To assist you more effectively, could you please specify the model of the laptop and the screens where you are experiencing these issues?

Additionally, it would be immensely helpful if you could capture a video demonstrating the problem. Once recorded, kindly upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Your cooperation is greatly appreciated, and we look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

Hello, @Abdullah,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Rodrigo Carlos,

Thank you for contacting us and for using XStore.

1/ we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

We trust these resources will assist you in updating your site smoothly.

2/ To address your current issue, please follow these steps to update the product attributes in your WordPress dashboard:

1. Navigate to WP-Dashboard.
2. Select ‘Products’.
3. Click on ‘Attributes’.
4. Choose the item you wish to configure and click ‘Edit’.
5. Select ‘Color’ from the options available and click ‘Update’ to save the changes.

Additionally, we recommend watching the instructional video provided to ensure you follow the correct steps. We hope this resolves the issue you are experiencing. https://www.youtube.com/watch?v=LgzC4iK-j6A

Should the problem persist, we kindly ask that you create temporary wp-admin access and share the details with us via the private content area. This will enable us to review your settings thoroughly and provide more specific assistance.

For your security, please ensure that you take a complete backup of your site before making any changes.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @amna,

Thank you for providing the wp-admin login details for your website.

1/ Please read our theme documentation : https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

2/ Upon review, we did not identify any issues with your site. To assist you further, could you please provide a screenshot of the problem, highlighting the specific area of concern? Additionally, we kindly request a detailed description of the issue or your desired outcome. This information will enable us to understand your needs better and provide the most effective solution.

Thank you for your cooperation.

2/ Additionally, we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

We trust these resources will assist you in updating your site smoothly. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Muhammad Saleem,

Thank you for providing the wp-admin login details.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your cache and then revisit your site to confirm that the resolution is effective.

Please note that the mobile menu is designed to appear exclusively on mobile devices.

For your reference, we have recorded a video that demonstrates the solution. You can view this video in the private content area.

2/ We are pleased to inform you that we have thoroughly reviewed your website and found no issues with it. The shop page has been customized correctly using Elementor.

To assist you further, we have created a detailed video demonstrating the necessary steps for customization. We kindly ask you to view the video to guide you through the process. You can access the video in the private content area.

Additionally, we recommend reading our theme documentation for more insights and guidance. Please find the documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Bagwani,

1/ We kindly advise you to review the plugin documentation for detailed guidance. Should you require further assistance, we recommend contacting the plugin’s support team who are well-equipped to help you.

2/ Regarding website speed, We kindly request that you initiate a new topic on our support forum for any new issues you might be encountering. This will help us avoid any inconvenience and ensure that your request is handled efficiently. Please provide a detailed description of your issue so that we can assist you appropriately.

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Hello, @Coca,

Thank you for reaching out to us with your concern.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide URL of the page on which you are facing the issue and your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team