Tony Rodriguez

Hello, @petit buur,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively with the issue you are encountering, could you kindly provide us with screenshots illustrating the problem, as well as the URL of the page where the issue is occurring?

Additionally, please provide your site’s wp-admin access credentials in the private content area. This will enable us to thoroughly review your settings and offer you the most appropriate solution.

Thank you for your cooperation.

2/ Please contact your hosting provider and ask to downgrade the PHP version to 8.0 or 8.1

3/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

Hello, @Festigift,

To assist you more effectively, could you please provide us with a screenshot of the issue, clearly marked, along with the URL of the page in question? This will enable us to conduct a thorough review and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Festigift,

https://www.8theme.com/topic/sidebar-category-is-not-working-kindly-help-fast/#post-406357

Furthermore, we kindly request that you initiate a new topic for each distinct issue on our support forum. This practice helps us provide you with timely and organized support.

Best Regards,
The 8Theme Team

Hello, @Festigift,

To conceal certain categories from the sidebar widget, you may utilize custom CSS code. Kindly inform us of the specific category you wish to hide, so we can provide the appropriate assistance.

We look forward to your response and are here to assist you further.

Best Regards,
The 8Theme Team

Hello, @Vijith,

Thank you for your response.

Should you wish to disable the product title on the breadcrumb display on the single product page, please follow these steps:
1. Navigate to “Xstore Builders”.
2. Select “Single Product Builder via Elementor”.
3. Edit the “Single Product Template”.
4. Modify the “WooCommerce Breadcrumbs” settings.
5. Locate the “Show Title” option, turn it off, and then update the settings.

For your reference, images have been provided in the private content area.

Best regards,
The 8Theme Team

Hello, @Vijith,

Thank you for contacting us and for using XStore.

We are currently in need of some specific information and access to your website to assist you more effectively.

Could you please provide us with the URL of the page where the product tile appears in the Breadcrumb navigation? Additionally, we would appreciate it if you could grant us access to your site’s wp-admin area. For security purposes, please submit these credentials through the private content area.

We strongly advise that you perform a complete backup of your site before proceeding with these steps to ensure that your data remains safe.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @talbarashi,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon reviewing your website, we have confirmed that the filter widget in the shop sidebar area is functioning and displaying correctly. For your reference, we have included a screenshot in the private content area of our correspondence.

Should you wish to make any adjustments to the shop sidebar, you may do so by navigating to: Appearance > Widgets > Shop Sidebar Area. https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Furthermore, you have the option to customize the shop page sidebar position by following this path: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Festigift,

1/ Thank you for reaching out with your concern about sorting categories by name in the Mobile Menu Additional Tab. We understand the importance of having a well-organized menu on your website. Fortunately, you can achieve this by following the steps below:

1)Create a New Menu:

Navigate to your WordPress dashboard.
Go to “Appearance” and select “Menu.”
Create a new menu and name it “Categories.”

2)Add Categories to the Menu:
In the “Add menu items” section on the left, locate and select “Categories.”
Add the desired categories to your menu, arranging them in the order you prefer.
Save the menu.

3)Navigate to Theme Settings:
Head to “XStore” in your WordPress dashboard.
Select “Theme Settings.”

4)Access Header Builder:
Inside “Theme Settings,” locate and click on “Header Builder.”

5)Configure Mobile Menu:

Within the Header Builder, find the “Mobile Menu” section.
In the “Additionally” tab content, set it to “Menu.”

6)Select Extra Tab:
In the “Select Extra Tab” dropdown, choose the menu you created earlier, named “Categories.”

7)Save Changes:
Don’t forget to save your changes to ensure they take effect.

For a step-by-step guide on resolving this issue, please refer to the image at the following link:
https://imgur.com/a/jlEkToo

By following these steps, you should have successfully sorted your categories by name in the Mobile Menu Additional Tab.

2/ To edit shop sidebar, Please navigate to Appearance > Widgets > Shop sidebar area. https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

We hope this helps.

If you encounter any further issues or have additional questions, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team

Hello, @albaghlisponge,

Thank you for your response.

You can view the result in your site’s customizer mode. To view the result on the front end of your site, this is likely due to the server cache (CDN) that is enabled on your site, as shown in the screenshot under uploaded files area.

We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

We appreciate your business and thank you for choosing 8Theme’s Team.

Best Regards,
8Theme’s Team

Hello, @Bark,

Thank you for contacting us and for using XStore.

You can add a banner at the top of each category page and sub-category. Please go to Products > Categories > edit category > add content into Description area.

it can be a static block shortcode.

We have recorded a video for you, please watch it and follow the steps shown in the video under the private content area.

We sincerely hope that this assistance proves beneficial to you.

Best regards,
The 8Theme Team

Hello, @costas,

Thank you for providing us with the wp-admin login details.

1/ Upon reviewing your site, we have noticed that it is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

2/ Afterward, we would recommend you apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

3/ Please select the gallery type under XStore Builders > Single Product Builder via the Customizer, and the settings have been published.

Please refer to the image provided in the private content area for further clarification.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Ameer,

Thank you for your response.

We are pleased to inform you that upon thorough review of your website, we have found it to be functioning correctly and displaying as intended. Additionally, we can confirm that there is no “Error Establishing a Database Connection” on your website’s homepage.

For your reference, we have recorded a video demonstrating the current status of your website. You can view this video in the private content area provided.

We trust this will be helpful to you.

Best regards,
The 8Theme Team

Hello, @solyman111,

Thank you for contacting us and for using XStore.

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

If the issue persist, Please create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and patience.

Best Regards,
8Theme’s Team

Hello, @Incanda,

Thank you for providing us with the wp-admin access to your site.

We have conducted a thorough review of the matter on our test site and can confirm that there are no issues present. For your reference, we have included a screenshot in the private content area.

1/ Upon review, we have noticed that your website is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

2/ We would like to inform you that if you have imported a demo site utilizing WPBakery, it is essential to continue using the WPBakery Page Builder to ensure optimal performance and to prevent any potential inconveniences.

We recommend that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Wp-bakery or Elementor) at any given time.

We appreciate your cooperation.

We hope this information is helpful to you.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation

Best Regards,
The 8Theme Team

Hello, @Incanda,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team