Hello, @OnlyCBD,

Thank you for contacting us and for using XStore.

We have completed a review of your website’s Side Cart (Mini Cart) and Hamburger menu functionalities. We are pleased to inform you that both features are operating correctly. For your reference, we have recorded a video demonstrating their functionality, which you can view in private content area.

Additionally, it appears that the issues you may be experiencing could be related to browser cache settings. We recommend clearing your browser’s cache and accessing the site again using a fresh browser session.

We trust that this information will be of assistance to you. Should you require any further support or have additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @FIT,

Thank you for contacting us and for using XStore.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @paki,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to confirm that the solution has been effectively implemented.

For your reference, the resolution involved selecting the “Inactive” option within the path: Elementor > Settings > Features > Upgrade Swiper Library. This action has addressed the concern you were experiencing.

Additionally, we have provided an image in the private content area for your convenience, which should further assist you in verifying the changes.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Sean,

Thank you for reaching out and for choosing XStore.

We would like to advise you to refrain from adding extra padding within Elementor Containers. For optimal layout design, we recommend utilizing the Grid Container feature available in Elementor. Many of our pre-built templates are designed using Flexbox (Grid Container), which enhances the visual appeal and functionality of your site.

For detailed guidance on how to effectively use Grid Containers, please refer to the following article: [What is a Grid Container?](https://elementor.com/help/what-is-a-grid-container/).

We hope this information is helpful. Should you need further assistance or have any more questions, please feel free to contact us at any time.

Best regards,
The 8Theme Team

Hello, @Web Next2b,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are currently unable to access your website as it appears to be in maintenance mode.

To assist you effectively, we kindly request that you provide us with the administrative credentials for your site’s WordPress dashboard. Please ensure that you submit this information through the secure private content area.

Additionally, could you please provide the URL of the specific page where you are experiencing issues? A screenshot of the issue, clearly marked to indicate your concerns or objectives, would greatly enhance our understanding and allow us to address your needs more accurately.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Allen,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved. The condition affecting the front page (home page) has been removed, ensuring that the entire header now displays correctly across your site. For your reference, images have been uploaded in the private content area of our support portal.

Please note that your site is currently utilizing the Header Builder via Elementor. You can edit your header by navigating to XStore Builders > Header Builder via Elementor, according to your specific requirements.

For further guidance, we encourage you to consult our theme documentation, which can be found at the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

We hope this resolution is to your satisfaction. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Allen,

Thank you for your response.

To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset. https://imgbb.com/TbXSKMy

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Allen,

Thank you for contacting us and for using XStore.

1/ Your request is a bit unclear to us, please describe your issue in detail what exactly you want or your desired goal. So that we will further check it for you and help you.

Please provide the URL of the page on which you are facing the issue and screenshots with a mark on it for my better understanding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Cavid745,

Thank you for choosing our theme and reaching out to our support center.

We would like to clarify some details regarding your request as it was not entirely clear to us. Could you please provide a more detailed description of the issue you are encountering? It would be helpful if you could include specific goals, screenshots, and the URL of the page in question. This information will enable us to understand your situation better and provide the appropriate assistance.

Furthermore, we kindly request that you provide access to your site’s wp-admin in the private content area. This will allow us to examine your settings more closely and offer more targeted help.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Best regards,
The 8Theme Team

Hello, @Allen,

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has removed the previously added CSS code and adjusted the padding settings in Elementor, which has addressed the concern.

For your reference, we have uploaded images illustrating the adjustments in the private content area of your account.

We hope this resolution meets your satisfaction. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @SS,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We would like to guide you through the process of centering the Product Details on your Shop Page. Please follow the steps below to insert the necessary CSS code:

1. Navigate to Theme Options.
2. Select Theme Custom CSS.
3. Click on Global CSS.
4. Add the following CSS code:

   .product-details {
       text-align: center !important;
   }

You can view the expected result here: https://ibb.co/JzNC1TK

We trust this information will assist you effectively. Should you require any further assistance or have additional questions, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Sam,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are reaching out to guide you through the process of changing the color of the main category in your Categories Dropdown. Please follow the steps outlined below to implement this change using CSS:

1. Navigate to Theme Options.
2. Select Theme Custom CSS.
3. Proceed to Global CSS.

Insert the following CSS code:

.elementor-3520 .elementor-element.elementor-element-3e85603e .etheme-search-form select option.level-0 {
    color: #8AD223 !important;
}

Please note that you are free to modify the color value and add additional CSS properties according to your specific requirements.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

Best regards,
The 8Theme Team

Hello, @Aulakh, Sam,

Thank you for contacting us and for using XStore.

1/ We are pleased to confirm that it is indeed possible to add color swatches to your products, allowing users to choose from various options.

To assist you in implementing this feature, we recommend that you view the following instructional video: (https://youtu.be/LgzC4iK-j6A?feature=shared). Additionally, please read the detailed guide available at (https://woocommerce.com/document/variable-product/). These resources will provide you with comprehensive instructions on how to create color options for users in your products.

2/ We are delighted to inform you that the issue you reported has been successfully resolved. To address the problem, we have implemented additional CSS code specifically for mobile devices to ensure the “Add to Cart” button functions correctly. The modifications have been applied as follows:

@media (max-width: 767px) {
    .cart {
        margin-right: 5px !important;
    }
    .cart .single_add_to_cart_button.button {
        min-width: 110px !important;
    }
    .etheme-sticky-cart .quantity {
        margin: 0px !important;
    }
}

These changes can be found in the Theme Options under Theme Custom CSS > Global CSS.

For your reference, you can view the following images to see the implementation:
– [Image 1](https://paste.pics/edit/672a2ad1b89006209be6e1eadc6d7f9d)
– [Image 2](https://paste.pics/R050O)

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @jimmy-17,

Thank you for contacting us and for using XStore.

1/ To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset. https://imgbb.com/TbXSKMy

We hope this information is helpful.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @baibao,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team