Tony Rodriguez

Hello, @IT-Spectrum,

To assist you more efficiently, we kindly request that you provide a detailed description of your needs or the specific goals you wish to achieve. This will enable us to understand and address your request more accurately.

Additionally, for us to proceed effectively, please upload screenshots and provide wp-admin access credentials in the designated private content area.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Ziad Hussein,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Alpha111,

To adjust the icon size within your XStore theme, kindly follow the steps below to add the necessary custom CSS code:

1. Navigate to XStore > Theme Options.
2. Click on Theme Custom CSS.
3. Proceed to Global CSS and insert the following code:

.etheme-elementor-nav-menu .type-img[class*=position-] .elementor-item:has(img,picture)>img, .etheme-elementor-nav-menu .elementor-item:has(i,svg)>img {
    max-width: 40px !important;
}

We trust this adjustment will meet your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for your prompt response.

We would like to inform you that we have successfully reverted the changes previously made to your website.

We have resolved the issue you reported. For your reference, the adjustment was made by editing the menu settings under Appearance > Menus. We selected the appropriate background position and saved the settings. Please see the attached image for further clarification.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your browser’s cache and revisit your site to see the changes.

Regarding your concern about the menu icon appearing before the text and not being larger, we have taken note of it. For your reference, we have provided an image in the private content area of our support platform.

We hope this resolves your concerns. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Moshe,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ & 2/ To solve your issue, please add the next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

.single-product .video-product-link {
    top: 785px !important;
    right: 550px !important;
}

/*for icon */

.single-product  .et-shopping-bag:before {
     padding-left: 10px !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Abdul,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you deactivate all third-party plugins (including cache plugin) on your site, with the exception of those that are essential for its operation.

2/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Please do the reset, and import the demo site again with only one page builder (Elementor or WP-bakery) on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps.

If the issue persists, please reset your site and let us know which demo site you wish to import and provide your site wp-admin access in the private content area so that we can import the demo on your site and help you.

Best Regards,
The 8Theme Team

Hello, @iceball,

Thank you for contacting us and for using XStore.

We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

If the issue persists, please provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @trendy,

Thank you for contacting us and for using XStore.

1/ To address your concern, we kindly request that you insert the following custom CSS code by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS.

/*for desktop */
@media only screen and (min-width: 768px) {
.single-product .size-guide {
    max-width: 30% !important;
}
.single-product .single-wishlist {
    max-width: 40% !important;
    position: absolute;
    left: 135px;
    bottom: 10px !important;
}
}

/* for mobile*/
@media only screen and (max-width: 767px) {
.size-guide {
    max-width: 50% !important;
}
.single-wishlist {
    max-width: 50% !important;
    position: absolute;
    left: 140px !important;
    bottom: 10px !important;
}
}

2/ To prevent images from redirecting to links on your website, please insert the following CSS code into the designated path: Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.

.single-product .woocommerce-product-gallery a {
    pointer-events: none;
}

We trust this adjustment will meet your requirements.

Best Regards,
8Theme’s Team.

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We would recommend you to read this article https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Warm Regards,
The 8Theme Team

Hello, @Rodrigo Carlos,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To disable or remove the “Show More” menu from your website, please follow these steps:

1. Log in to your WordPress dashboard.
2. Navigate to the Appearance section.
3. Click on the Main Menu option.
4. Locate and delete the “Show More” menu item.
5. Save your settings to apply the changes.

We trust this guidance will be helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Rodrigo Carlos,

We have thoroughly reviewed the URL you provided and are pleased to inform you that we did not encounter any issues. For your reference, we have recorded a video demonstrating our findings. You can access this video in the private content area.

Please ensure that you clear all cache on your end and verify the results again.

We hope this resolves any concerns you may have. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @imerdjaoui,

Thank you for your response.

To change the color of the top header, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Header Builder’ via Elementor.
3. Click on ‘Edit Container’.
4. Adjust the color to meet your preferences.
5. Ensure to update the changes.

For your reference, please see the attached image.

Should you wish to modify the color of other sections, please:
1. Edit the page using Elementor.
2. Change the color under the ‘Style’ tab as per your requirement.
3. Remember to update the changes to apply them.

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @albaghlisponge,

1/ To reduce the size of the featured image on single post, please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-post article.blog-post .wp-picture {
    max-width: 500px;
    margin: 15px auto;
}

2/ We are pleased to inform you that the issue you reported has been resolved. We kindly ask you to clear your browser cache and revisit your site to confirm that the product short description is now displaying correctly.

Please note that the root cause of the issue was related to the use of a custom layout for the single product page, which you have set up under XStore Builders > Single Product Builder via Elementor. When a custom layout is applied through Elementor, the standard theme options are overridden and will not apply.

To make any further adjustments to the single product page, you will need to edit the custom layout directly in the XStore Builders > Single Product Builder via Elementor. For detailed guidance, please refer to our documentation: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

For your reference, we have included a screenshot in the private content area of your account.

3/ We would like to inform you that WPML is a premium plugin designed to facilitate multilingual translations on your website.

When you are ready to add additional languages, WPML is a powerful plugin that we recommend for creating a multilingual website. It is compatible with XStore and will enable you to manage translations across multiple languages efficiently https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ . WPML also offers multi-currency functionality, which should cover your needs for both multilingualism and multi-currency support.

Alternatively, Loco Translate is a complimentary plugin that enables on-site translations through the Dashboard. For further information, please visit: https://wordpress.org/plugins/loco-translate/

Should you require translation for a single language, we recommend utilizing the Loco Translate. Detailed instructions can be found here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @fahd,

Thank you for your response.

We are pleased to inform you that we have prepared a video tutorial for your convenience. Please take a moment to watch the video as it provides detailed steps that you may find helpful. The video link in private content area.

We trust this video will assist you effectively. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team