No navigation editor, is there a missing plugin?

This topic has 9 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Tony Rodriguez

  • Avatar: Allen
    Allen
    Participant
    May 22, 2024 at 03:10

    No navigation editor, is there a missing plugin?

    Files is visible for topic creator and
    support staff only.
    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 22, 2024 at 05:17

    Hello, @Allen,

    Thank you for contacting us and for using XStore.

    1/ Your request is a bit unclear to us, please describe your issue in detail what exactly you want or your desired goal. So that we will further check it for you and help you.

    Please provide the URL of the page on which you are facing the issue and screenshots with a mark on it for my better understanding.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Allen
    Allen
    Participant
    May 22, 2024 at 05:27

    The navigation is set up in the backend, but it is not displaying on the frontend.

    Files is visible for topic creator and
    support staff only.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 22, 2024 at 05:38

    Hello, @Allen,

    Thank you for your response.

    To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset. https://imgbb.com/TbXSKMy

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Allen
    Allen
    Participant
    May 22, 2024 at 05:46

    Account credentials can be found in the private content section.

    Please contact administrator
    for this information.
    Avatar: Allen
    Allen
    Participant
    May 22, 2024 at 05:48

    I followed the provided procedure to reset, but the frontend still does not display.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 22, 2024 at 05:54

    Hello, @Allen,

    Thank you for providing the wp-admin login details.

    We are pleased to inform you that the issue you reported has been successfully resolved. The condition affecting the front page (home page) has been removed, ensuring that the entire header now displays correctly across your site. For your reference, images have been uploaded in the private content area of our support portal.

    Please note that your site is currently utilizing the Header Builder via Elementor. You can edit your header by navigating to XStore Builders > Header Builder via Elementor, according to your specific requirements.

    For further guidance, we encourage you to consult our theme documentation, which can be found at the following link: (https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor).

    We hope this resolution is to your satisfaction. Should you have any more questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Allen
    Allen
    Participant
    May 22, 2024 at 06:41

    thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 22, 2024 at 06:53

    Hello, @Allen,

    You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a nice day.

    Best Regards,
    The 8Theme Team

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The issue related to '‘No navigation editor, is there a missing plugin?’' has been successfully resolved, and the topic is now closed for further responses

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