Tony Rodriguez

Hello, @Imran Khalid,

Thank you for contacting us and for using XStore.

1/ We suggest that you turn off the “Mobile User-scalable” and Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue.

2/ We would recommend you use PHP 7.4 or 8.0 or 8.1.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Additionally, Please disable the server cache and CDN on your site and check again.

We hope this helps.

3/ Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

To solve your issue, Please navigate to XStore > Theme options > Woocommerce > Shop > Shop Page layout > Scroll down > Pagination type > Select default and publish it.

Afterward, please clear your browser cache and check again.

If the issue persist, Please provide your site wp-admin access in private content area so that we can check your settings and help you.

4/ Regarding Website Performance issues, Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt responses.

Thank you for your understanding.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @alusja,

Thank you so much for purchasing our theme and contacting our support center.

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Please note that only 1 template should be for all products, others should be set for a category or something else, to prevent conflicts.
https://elementor.com/help/conditions/

Please create a new product category, Assign specific products to that category, and then set conditions as (in category) and specific category and save settings.

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @lyubov menn,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

We have modified the product archive layout as follows:
– Accessed via XStore Builders > Edit Archive Template
– Edited the Archive Products Widget
– Set the column for mobile displays to 2
– Updated the settings accordingly

For further details, you may refer to our guide here: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

Additionally, we have provided reference images in the private content area for your convenience.

We hope this resolution meets your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Dreamedia Creative,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Additionally, If you are using LiteSpeed server, Please disable the server cache and CDN on your site and check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @raj,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To edit the slides on your homepage, please follow these steps:
1. Navigate to the homepage and use Elementor to edit the XStore Slider widget. Check which slides are currently being used.
2. Subsequently, go to your Dashboard, select ‘Slides’, and either edit existing slides or add new ones using Elementor as per your requirements. Please ensure to update the changes.

For your reference, images have been provided in the private content area of our website.

We trust this guidance will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Onkar,

Thank you for your response.

We would like to inform you that we have provided a tutorial video to assist you with the header builder via Elementor. You can find this video in the private content area designated for your use.

We encourage you to view this video as it will serve as a valuable reference for you.

We hope you find this resource helpful.

Best regards,
The 8Theme Team

Hello, @Seoboost,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please provide your site Cpanel access so that we will downgrade the Php version as 8.1 on your site and again import the demo on your site. Please let us know which demo site you want to import.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @lawrep,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

We would recommend you use PHP 7.4 or 8.0 or 8.1.

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Ram Yadav,

Thank you for providing the wp-admin access.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Additionally, we have disabled the XStore sticky header under the Header Builder via Elementor. For more detailed information and to enhance your experience with our theme, we encourage you to review our documentation. You can access it at the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

2/ For your convenience, we have recorded a tutorial video that demonstrates how to manage the new mega menu. Please view this video in the private content area for further guidance.

We hope you find these updates helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Dylan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest that you turn off the “Mobile User-scalable” and Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @raj,

Thank you for contacting us and for using XStore.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @gageinc8,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you please provide the URL of the relevant page? This will help us better understand the context and specifics of your inquiry.

Additionally, we require access to your site’s wp-admin area. Kindly submit these credentials securely in the private content area provided. This access will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Mendel Birnbaum,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @hellowholesaler01,

1/ Please watch a complete video for a better reference about All Department here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11

2/ how can I edit my ‘All Department’ option? In screenshot number 1, you can see that its size is showing up larger and its categories are not appearing below it. I want to make it look like it does in screenshot number 2.

-there is no such option, unfortunately.

You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Warm Regards,
The 8Theme Team

Hello, @minnandra,

Thank you so much for purchasing our theme and contacting our support center.

1/ Do you use Chrome browser? Please make sure you cleared the cache of the browser.
Record for us a video of your actions and the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team