Tony Rodriguez

Hello, @Kavishka Hirushan,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

We would recommend you use PHP 7.4 or 8.0 or 8.1.

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Nassan,

Thank you for your response.

In order to address the concern you have encountered, we kindly ask that you implement the following CSS code. Please navigate to the ‘Theme Options’ section within the XStore control panel, proceed to ‘Theme Custom CSS’, and then insert the code into the ‘Global CSS’ area:

.woocommerce-checkout p#wcfmmp_user_location_field {
    display: none !important;
}

.woocommerce-checkout p#wcfmmp_user_location_field input#searchtext9 {
    display: none !important;
}
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper div#wcfmmp-user-locaton-map {
    display: none !important;
}

We are optimistic that this adjustment will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Bagwani,

We would like to inform you that a new patch is necessary for your website’s optimal performance. Please apply this patch at your earliest convenience to avoid any potential issues.

We trust that this update will be beneficial for you. Should you require any assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Abdul Moiz,

Thank you for your response.

For further assistance, we kindly ask you to review our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/docs/theme-options-styling-colors/.

Additionally, to better understand your requirements, could you please provide a screenshot with the specific brand color you wish to change highlighted? This will enable us to offer more precise support.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Mick,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

Additionally, we recommend using only one page builder at a time on your site to prevent any potential conflicts or inconveniences. Please note that the WPBakery Page Builder is currently activated on your site.

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Jari de Boer,

Thank you for contacting us and for using XStore.

To assist you more effectively, could you kindly provide screenshots indicating the specific text you wish to translate? Additionally, please provide your site’s wp-admin access credentials in the private content area. This will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Tiavina,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your site, we kindly ask you to clear your browser’s cache and then verify the adjustments.

Additionally, we have made modifications to the mobile menu under XStore Builders > Header Builder via Elementor. For more detailed guidance, we encourage you to consult our theme documentation, which can be accessed at the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @chander,

Thank you for reaching out to us.

We have thoroughly reviewed your website and are pleased to confirm that the shipping methods are functioning correctly. To assist you further, we have created a demonstration video that showcases the functionality. You can access this video in the private content area provided.

Additionally, we have configured the shipping method under the WooCommerce settings. For more detailed guidance, we recommend the following articles:

1. [Setting Up Shipping Zones](https://woo.com/document/setting-up-shipping-zones/)
2. [How to Fix “No Shipping Methods Were Found” Error in WooCommerce](https://storepro.io/learn/how-to-fix-no-shipping-methods-were-found-error-in-woocommerce/#:~:text=WooCommerce%20won’t%20show%20shipping,an%20ecommerce%20store%20with%20WooCommerce.)

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @kristofair8306,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to confirm that everything is functioning as expected.

Should you require further assistance, do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Juergen,

Thank you for your response.

You are authorized to change the Live Domain. Please begin by deactivating the theme on your current domain, heatmebox.com. This can be done through the XStore dashboard by navigating to Theme Registration and selecting ‘Deactivate’.

For your convenience, we offer a straightforward solution via the 8theme dashboard, accessible at [8theme Dashboard](https://www.8theme.com/account/). Here, you can easily deactivate your website using the features provided.

Subsequently, please activate the XStore theme using the same purchase code on your new website, [http://www.heatncool.me](http://www.heatncool.me). This can also be done through the XStore dashboard by going to Theme Registration and selecting ‘Activate’.

We trust this information is helpful to you.

Best regards,
The 8Theme Team

Hello, @Ram Yadav,

Thank you so much for purchasing our theme and contacting our support center.

Please provide your site wp-admin access in the private content area so that we can check your settings and help you.

Thank you for your patience and cooperation. We look forward to resolving this issue for you promptly.

Best Regards,
8Theme’s Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

Please watch this video: https://youtu.be/kf5fUK8Wh_4?si=PDtxciTWuv9voCAL

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @sadia,

Thank you for your response.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Please provide the URL of the product on which you are facing the issue for my better understanding.

2/ We have updated the XStore theme and core plugin on your website which has been solved your issue.

We hope this helps.

Best regards,
The 8Theme Team

Hello, @ccnam,

We are currently unable to access the backend of your website as the wp-admin credentials provided do not have administrative privileges. To assist you effectively and address your concerns, we kindly request that you provide us with administrative access.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please submit the updated credentials securely in the private content area. This will enable us to review your settings thoroughly and help resolve the issue promptly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Reggie,

We appreciate your cooperation in providing us with the necessary wp-admin access to address your concern.

We are pleased to inform you that the issue has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

For your reference, we have disabled the header overlap option located at XStore > Theme Options > Header Builder.

We trust this resolves the matter to your satisfaction. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team