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Viewing 30 posts - 3,751 through 3,780 (of 13,902 total)
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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ravi,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

    2/ Afterward, Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #414017 Copied In reply to: unable to import demo prebuilt websit e
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Drishti,

    Thank you for reaching out to us regarding your issue with the Revolution Slider plugin. We understand that it is asking for a registration key, and we are here to assist you.

    Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

    We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

    The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

    You can only download Revolution-sliders-from-XStore-Demos.zip from this page – https://www.8theme.com/downloads/ > unzip archive > find slider https://prnt.sc/00FUPguR1QB8 and Import it on your site via Slider Revolution > Manual import > https://prnt.sc/5E0VeebWM2ft

    Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

    https://www.sliderrevolution.com/documentation/layer-animations/#:~:text=To%20add%20an%20additional%20animation,animation%20for%20the%20new%20Keyframe.

    Best Regards,
    8Theme’s Team

    #414016 Copied In reply to: How to Activate/Use Slider Revolution Plugin
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Awais Bhatti,

    I hope this message finds you well. Following your recent query and the screenshots you provided, it appears you wish to display sub-categories in a hierarchical format on the sidebar of your shop page. However, you have encountered an issue where the sub-categories are not being displayed as expected.

    Upon reviewing your website, we noticed that you are currently utilizing the “Filter Product By Category” widget. Unfortunately, this widget does not support the hierarchical display of sub-categories. We recommend using the “Product Categories” widget instead, which includes the option to show categories in a hierarchical structure and should meet your needs for displaying sub-categories.

    To assist you further, we have already configured this widget on your site. You can view the setup in the following screenshot: Screenshot 1 under the private content area

    Here is a screenshot showing the result of this update: Screenshot 2 under the private content area

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #414015 Copied In reply to: Sub Categories are not showing up on shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slw250@hotmail.com,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #413948 Copied In reply to: waitlist popup not showing correctly on shop pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Reggie,

    Thank you for your patience and for reaching out to us with your concern.

    We are pleased to inform you that the issue you reported has been successfully resolved. Please clear your browser’s cache and revisit your site to confirm that the functionality has been restored.

    For your reference, we have uploaded a screenshot in the private content area of our support platform.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413932 Copied In reply to: show the post title in the single post page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imran Khalid,

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

    We have enabled the infinite scroll navigation on the Product Archive Builder via Elementor, which should enhance your site’s functionality. https://paste.pics/RW4Y1

    2/ Please contact your hosting provider and ask to do the next:
    – downgrade PHP version to 8.1

    3/ You are welcome.

    4/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser cache and then verify the resolution.

    For your reference, we have provided a detailed image in the private content area of our support platform.

    5/ You can access the settings via this link: https://gyazo.com/772dc60cc86f9b103cd0ebdd55ee3f64

    We recommend that you upload the .json file from WordPress media and subsequently utilize it in the element settings as a Lottie Icon.

    For your convenience, Lottie Icons can also be found on Google and via this link: https://iconscout.com/ -which may suit your needs.

    We hope this information is helpful. If the issue persist, please always create a new topic for new issues on our support forum to avoid any inconvenience and get prompt assistance.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #413926 Copied In reply to: Theme issues to build the website and using xstore theme builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Reggie,

    Thank you for contacting us and for using XStore.

    To assist you more effectively, could you please provide a screenshot of the issue, highlighting the specific area of concern? Additionally, for a more detailed examination of your settings, we kindly request that you share your site’s wp-admin access credentials in a secure, private content area.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413912 Copied In reply to: show the post title in the single post page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @regencycigaremporium,

    Thank you so much for purchasing our theme and contacting our support center.

    1. We kindly request that you adjust the top margin to -241 and the bottom margin to -240. Please verify the settings once these changes have been made.

    2. Could you also provide screenshots with annotations indicating which HTML sections are missing from the homepage?

    For us to assist you further, please provide your site’s wp-admin access credentials in the private content area of our support platform.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #413902 Copied In reply to: Why Did My Header Turned Unresponsive After Placing An HTML Embed Banner on the Homepage?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @John,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ The translation should be done for the parent theme, and it will be automatically inherited by the child theme.

    The child theme should be translated only in case you added custom code in the child theme that includes localization functions.

    2/ Please rename xstore-es.po to xstore-es_ES.po, and xstore-core-es.po to xstore-core-es_ES.po

    3/ Please navigate to WordPress dashboard > Settings > General > Site Language > Select language same as it is you are using in loco to translate website and save settings.

    We trust that the provided solution will effectively address your concern. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #413901 Copied In reply to: My website is still in English, the translation is not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Amineo,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache before revisiting your site.

    Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #413900 Copied In reply to: Xstore slider is not working after updating elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @chienyi,

    Thank you for contacting us and for using XStore.

    Should you require more tabs beyond these options, we suggest exploring third-party plugins such as:
    – WooCommerce Documentation on Editing Product Data Tabs: https://docs.woocommerce.com/document/editing-product-data-tabs/
    – YIKES Easy Custom WooCommerce Product Tabs: https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

    To assist you in resolving your issue, we have prepared a detailed video tutorial. Please watch the video and carefully follow the steps outlined to ensure the resolution of your concern.

    You can find the video link in the private content area of our website.

    We trust this video will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413899 Copied In reply to: Regarding tab settings, can different content be displayed separately?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mohammed Hsanin,

    Thank you so much for purchasing our theme and contacting our support center.

    We have reviewed your website using a personal mobile device and are pleased to inform you that we did not encounter any issues. For your reference, we have uploaded a screenshot in the private content area of our correspondence.

    Should you continue to experience difficulties, we kindly ask that you clear your mobile browser’s cache and attempt to access the website once again.

    If the problem persists, please inform us of the specific mobile device you are using. Additionally, we request that you provide us with access to your site’s wp-admin in the private content area. This will enable us to examine your settings more closely and assist you effectively.

    Thank you for your attention to this matter. We look forward to resolving any issues promptly.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #413898 Copied In reply to: Issue with Mobile View Showing Maintenance Mode
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Caique Lourenço,

    Thank you for granting us access to your site’s wp-admin. We have thoroughly reviewed your website and are pleased to report that we did not find any issues.

    We recommend that you clear your browser’s cache and revisit the site to see if the problem persists. For your reference, we have included a screenshot in the private content area.

    Should the issue continue, please inform us of the specific screen sizes where the problem occurs. This information will enable us to conduct a more detailed investigation and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413859 Copied In reply to: Wrong position header in checkout screen
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kmc,

    Thank you for contacting us and for using XStore.

    We have reviewed your website and noticed that you are utilizing a custom product archive layout with Elementor for your shop page. For detailed guidance, please refer to our documentation: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

    To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

    Additionally, To assist you in displaying distinct banners for different product category pages, we have prepared a detailed instructional video. We kindly request that you view this video and follow the steps outlined therein to implement this feature effectively.

    You can find the video link in the private content area designated for your access.

    We trust this resource will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413855 Copied In reply to: question about the banner and descriptions of the product category page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Yitzhak,

    Thank you for your response.

    Upon reviewing your website, we are pleased to inform you that we did not encounter any issues. We kindly request that you clear your browser cache and revisit the site to see if the problem persists.

    Additionally, we have prepared a video tutorial to assist you further. You can find the video link in the private content area of our support platform.

    Should the issue continue, please capture a video demonstrating the problem and inform us about the browser you are using. This will enable us to investigate the matter more thoroughly and provide you with the necessary support.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413846 Copied In reply to: shop page banner not updating after editing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @JS7319,

    Thank you for your response.

    We have reviewed your website and noticed that you are utilizing a custom product archive layout with Elementor for your shop page. For detailed guidance, please refer to our documentation: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

    To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

    Additionally, we have prepared a video tutorial to assist you in this process. You can find the video link in the private content area of this message. We highly recommend watching it and following the steps provided.

    We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413841 Copied In reply to: Create separate top header with image based on product category
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Goostaf,

    We would like to inform you that if you are currently using the WPBakery Page Builder and do not have access to Elementor, you can effectively utilize the XStore Product Categories element to enhance your website. For detailed information and to see this element in action, please visit our demo page at: (https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/).

    For your reference, you may view an image of the setup here: https://paste.pics/RVW4K

    We hope you find this information helpful. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #413829 Copied In reply to: How to make similar blocks with text at the bottom and a link when clicked?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hellowholesaler01,

    We would like to express our gratitude for your understanding and cooperation.

    Thank you once again.

    Best Regards,
    The 8Theme Team

    #413797 Copied In reply to: How to Edit All Department in Multi Vendor Theme.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @odez,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

    As part of the troubleshooting process, we have temporarily deactivated all third-party plugins on your website. This action appears to have addressed the issue.

    We recommend that you reactivate these third-party plugins one at a time. This will help you identify the specific plugin that may be causing the problem. Should you pinpoint the problematic plugin, we advise contacting the plugin’s author or support team for further assistance.

    We hope this resolution is satisfactory and appreciate your cooperation. Should you have any more questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413796 Copied In reply to: Products can’t be added to cart – theme related
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @shounak_65753,

    You are welcome.

    Best regards,
    The 8Theme Team

    #413778 Copied In reply to: when i clicked on breadcrumbs option its not loading
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ccnam,

    Thank you for reaching out to us and for choosing XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

    As part of the resolution process, we have disabled the default fonts under the Elementor > Settings section, which has addressed the concern.

    For your reference, we have included a screenshot in the private content area of our support portal.

    Should you require further assistance or have any additional questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413772 Copied In reply to: XStore widget ‘Author Box’ is not displaying the correct text color and hover animation
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sadia,

    Thank you for your prompt response.

    We would like to inform you that the “Out of Stock Visibility” option We were previously enabled in the WooCommerce > Settings > Products > Inventory section o your site. We have now disabled this setting as per your feedback.

    Could you please verify the changes at your earliest convenience?

    We appreciate your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413769 Copied In reply to: Out of stock product cross + Image light box
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Yitzhak,

    Thank you for contacting us and for using XStore.

    If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

    If you are using the Lightspeed server, Please disable Lightspeed server cache and check again.

    We suggest that you attempt to temporarily disable any caching (CDN) and cache plugins, Flush the server cache completely and clear the browser cache, and then check again.

    We hope this will solve your issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #413766 Copied In reply to: shop page banner not updating after editing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @EV2024,

    Thank you for contacting us and for using XStore.

    If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > secondary menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

    Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team.

    #413764 Copied In reply to: Xstore secondary menu no images in own category
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @JS7319,

    Thank you for contacting us and for using XStore.

    You can add a banner at the top of each category page and sub-category. Please go to Products > Categories > edit category > add content into Description area.

    it can be a static block shortcode.

    We have recorded a video for you, please watch it and follow the steps shown in the video under the private content area.

    Additionally, If you wish to display the Image/text from the description of the category, You need to integrated an archive description widget into the product archive page layout.

    We sincerely hope that this assistance proves beneficial to you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413763 Copied In reply to: Create separate top header with image based on product category
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Caique Lourenço,

    Thank you so much for purchasing our theme and contacting our support center.

    We are currently experiencing difficulty accessing the backend of your website. To assist you effectively, we kindly request that you provide a valid wp-admin URL. Please ensure that this information is submitted through the private content area for security purposes.

    Your cooperation in this matter will enable us to review your settings and provide the necessary support promptly.

    Thank you for your attention to this request.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #413759 Copied In reply to: Wrong position header in checkout screen
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Goostaf,

    Thank you for contacting us and for using XStore.

    We would like to inform you that you can effectively utilize the XStore Spotlight Categories Widget. Please configure the settings according to your specific requirements and ensure to update them accordingly.

    For your reference, we have included an image in the private content area that should assist you in this process.

    We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413757 Copied In reply to: How to make similar blocks with text at the bottom and a link when clicked?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imran Khalid,

    Thank you for your response.

    1/ Sure, take your time.

    2/ Please downgrade php version 8.3.6 to avoid any inconvenience, We would recommend you use PHP 7.4 or 8.0 or 8.1.

    You are welcome.

    3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that everything is functioning as expected.

    4/ Thank you for your cooperation and your understanding.

    Best Regards,
    8Theme’s Team

    #413756 Copied In reply to: Theme issues to build the website and using xstore theme builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @alusja,

    Thank you for your prompt response.

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

    For your reference, the necessary CSS code has been added under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS.

    2/ To configure your homepage, please follow these steps:
    1. Access your WordPress dashboard.
    2. Navigate to ‘Settings’ and then select ‘Reading’.
    3. Under ‘Your homepage displays’, choose the desired page to set as your homepage and confirm by clicking ‘Publish’.

    Please note, the pages available for selection can be found under ‘Dashboard’ > ‘Pages’.

    Regarding the URL you provided, it appears to be a single product page. Unfortunately, this type of page cannot be set as the homepage. You need to create page under WordPress dashboard > Pages.

    We trust this information is helpful to you. Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #413695 Copied In reply to: Single Product Page Assign to one product only
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Moiz,

    You are welcome.

    Best Regards,
    8Theme’s Team

    #413670 Copied In reply to: When i change the main brand colour from theme options it doesnt change the colour on website?
  • 1 2 3 … 125 126 127 … 462 463 464
    3,751–3,780 of 13,902 posts
Viewing 30 posts - 3,751 through 3,780 (of 13,902 total)
1 2 3 … 125 126 127 … 462 463 464