Tony Rodriguez

Hello, @Ju En,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @cheyingtan,

Sure, We are not changing anything on your site right now.

If you need further assistance, let us know when and where we can make changes and provide permission to make changes on your website.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @Tom,

Thank you for contacting us and for using XStore.

We kindly recommend waiting for the next official theme update on the matter. It will be released shortly.

You can check our theme XStore changelog here: https://xstore.8theme.com/update-history/

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @regencycigaremporium,

Thank you for your response.

1/ To modify the spotlight categories title to uppercase, please follow the steps below:

1. Navigate to **XStore Builders** > **Product Archive Builder**.
2. Select **Edit Template**.
3. Click on **Edit Spotlight Categories Widget**.
4. Go to the **Style** tab.
5. Under **Title**, click on **Edit Typography**.
6. Choose the **Transform** option and set it to **Uppercase**.
7. Finally, update the changes.

For your reference, please see the attached image in the private content area.

2/ We regret to inform you that, unfortunately, the requested option is not available.

If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

Thank you for your continued support.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for reaching out to us.

To connect the PayPal button to your account, you can try to use the **WooCommerce PayPal Payments** plugin. This plugin is widely used and integrates seamlessly with WooCommerce, allowing you to securely connect your PayPal account and accept payments on your website.

You can install the plugin directly from your WordPress dashboard by navigating to **Plugins > Add New** and searching for “WooCommerce PayPal Payments.” Once installed, follow the setup instructions to link your PayPal account.

Please note that we are not the developers of this plugin and, therefore, cannot guarantee full compatibility. Should you encounter any issues, you may need to contact the plugin’s author for further assistance.
Additionally, you may want to consult WooCommerce support to determine which plugin would be the best fit for your specific needs https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @regencycigaremporium,

Thank you for contacting us and for using XStore.

Please navigate to XStore builders > Product archive builder > Edit template via Elementor> Edit Spotlight Categories widget > Turn off/on Show all, Show new, Show sale, and update it.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Please see the image for reference in the private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @dybwpath,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the issue still persists on your website.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your attention to this matter.

Best regards,
8Theme Team

Hello, @Brunos,

Thank you for contacting us and for using XStore.

Unfortunately, the requested option is not available by default, as it requires additional code customization.

For further information, you may find this article helpful: https://stackoverflow.com/a/52922993/2660153

We hope this provides some clarity.

Best regards,
The 8Theme Team

Hello, @Laksavathi,

Thank you for contacting us and for using XStore.

Kindly refer to our theme documentation available at the following link: [XStore Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

To modify the layout of your shop page using Elementor, please navigate to **XStore Builders > Product Archive Builder > Edit Template with Elementor**. From there, you can customize the layout according to your preferences and save the changes.

We trust this information will be helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ravi rajput,

Thank you for contacting us and for using XStore.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @cheyingtan,

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

For your reference, we have provided images in the private content area.

Additionally, You can edit the home page header and all other page headers under XStore > Theme options > Header builder as per your requirement and publish it.

We hope this helps.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Narka,

Thank you for your response.

In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team.

Hello, @Mohammed Alhammouri,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Rowan Keizer,

Thank you for your response and for your patience.

To help resolve the issue, please try the following steps:

Clear your browser cache and cookies on both devices.

Test in an incognito or private window to avoid interference from extensions or cached data.

Try a different browser (e.g., Chrome, Safari) to see if the issue is browser-related.

Check your internet connection, as slow speeds may cause delays in loading.

If the issue persists, please let us know your device model and browser version so we can investigate further. We’re here to help!

Best regards,
The 8Theme Team

Hello, @Peter,

Thank you for your response.

1/ We would like to inform you that we have reverted the banner position to its previous setting. Kindly review the shop page on your website to ensure everything is in order.

2/ If you are looking to set a banner on the product category page, similar to the one on the shop page, we regret to inform you that this is currently not possible.

On the shop page, you are utilizing the “Use custom banner above breadcrumbs” option available under the XStore settings. However, this specific option is not available on the product category edit page.

That said, there are alternative options available on the category edit page. You can either add a static block in the description or set a custom page heading image for the category.

For your reference, we have provided an image in the private content area.

We hope this information is helpful. Should you have any further questions or need assistance, please feel free to reach out.

Best regards,
The 8Theme Team