Tony Rodriguez

Hello, @Jegadesh A,

Thank you for contacting us and for using XStore.

To assist in resolving the issue you are experiencing, we kindly recommend the following steps:

1. It appears that the issue may be related to caching. We suggest reaching out to your service provider and requesting them to disable the server cache (NitroPack) and completely flush the server cache.

2. For your reference, we have provided an image in the private content area.

3. After the above steps are completed, please clear your browser cache and check the issue again.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

We trust that these steps will help resolve the matter. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Vesabi,

Thank you for providing the wp-admin login credentials.

Upon reviewing your website, we noticed that the existing content is already present prior to importing any demo.

1. We recommend performing the demo import on a fresh WordPress installation. To achieve this, you can use the **WordPress Database Reset** plugin, available at [this link](https://wordpress.org/plugins/wordpress-database-reset/). This plugin will allow you to remove all existing content and start with a clean installation.

Once you have reset your website, kindly inform us, and we will proceed with importing the demo for you.

Best regards,
The 8Theme Team

Hello, @Vesabi,

Thank you for your response.

We kindly request that you provide us with access to your website’s WordPress admin panel through the private content area, so that we can review the issue and assist you accordingly.

Additionally, please let us know which demo you would like to have imported onto your website.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @blorax,

Thank you for contacting us and for using XStore.

1/ Regarding your inquiry about the customizer issue, please apply patches to solve it – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

2/ The My-Account page functionality comes from the WooCommerce plugin.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to resolving your query promptly.

Can I use all theme features without Elementor plugin?

Not all theme features but some require Elementor plugin.

For example: XStore builders features require Elementor plugin to be installed.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @JiPanditJI,

1/ We have thoroughly reviewed your website in both incognito and live modes and did not encounter any issues. For your reference, we have attached relevant images in the private content area.

It appears that the issue may be related to caching on your end. We kindly suggest temporarily disabling the server cache on your website and clearing your browser cache before checking again.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

We hope this resolves the issue.

2/ We kindly request that you provide a screenshot or video of the issue you are experiencing, so that we can review it and assist you more effectively.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @Leon,

Thank you for contacting us and for using XStore.

We kindly request that you follow the steps below to adjust the settings in your XStore theme:

1. Navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Filters**.
2. Locate the option for **Ajax Filters and Scroll to Top after Ajax Filter Action**.
3. Please turn this option **OFF** and publish the changes.

Once completed, kindly clear your browser cache and check the functionality again.

We hope this resolves the issue. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Md Sojib Ahmed,

Thank you for contacting us and for using XStore.

We are having some difficulty understanding your request. Could you kindly provide a screenshot of the issue, highlighting the specific area of concern? Additionally, please describe the problem in detail, including what you are trying to achieve or your desired outcome.

To assist you further, we would also appreciate it if you could share your website’s WP-admin access in the private content area, so we can investigate and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Mauro,

Thank you for contacting us and for using XStore.

Kindly refer to our theme documentation for detailed information on product badges, which can be accessed here: [XStore Badges Documentation] https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

To assist us in better understanding your issue, could you please provide a screenshot and the URL of the page where you are attempting to customize the product badge color? It appears that the settings are being applied only to the archive page and not the single product page.

Additionally, we kindly request that you share your website’s WP-admin access in the private content area, so we can further investigate and assist you in resolving the issue.

Thank you for your cooperation.

Best regards,
8Theme Support Team

Hello, @kafka,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @luc,

Thank you for your prompt response.

Upon reviewing your website, we noticed that you are using a static block in the footer, as referenced in this video: https://youtu.be/dedHEO443nE?si=0Pv8uVnFUFupdd9q

We have examined the footer static block using the Elementor editor, and it appears to be functioning correctly within the editor. However, it is not displaying as expected on the front end of the site. This discrepancy suggests that the issue may be related to caching.

If the changes are visible in the Customizer but not on the live site, it is likely due to a cache issue. Typically, if the Customizer reflects the correct changes, they should also be visible on the front end.

To resolve this, we recommend the following steps:
1. Disable all third-party plugins (including cache plugins and CDN) that are not bundled with XStore. You can find a list of included plugins here: [https://xstore.helpscoutdocs.com/article/36-included-plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins).
2. Clear your browser cache.
3. Check the site again to see if the issue persists.

It is possible that one of the additional plugins is causing the problem. If the issue continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and on-site customizations to allow us to investigate further and provide the necessary assistance.

Before proceeding, we strongly recommend taking a complete backup of your site to ensure all data is secure.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
The 8Theme Team

Hello, @ubansal,

Thank you for contacting us and for using XStore.

To hide related product tab in a particular product, please add next custom CSS code in XStore > Theme OPtions > Theme custom CSS > Global CSS.

It will hide related product tab on this product page: https://sazunajewellers.com/product/sazuna-nyla-infinity-diamond-ring/

.postid-879549 h2.products-title.related-products-title {
    display: none !important;
}

.postid-879549 .swiper-entry.related-products.middle.arrows-hover {
    display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @FrancescaRiccardi,

Thank you so much for purchasing our theme and contacting our support center.

Upon reviewing the issue on our test site, we were unable to replicate the problem. It appears that the issue is specific to your website.

Additionally, after inspecting your website, we discovered that some themes are corrupted. The following error message is being displayed: “Installed but incomplete themes.”

To resolve this issue, we kindly request that you follow these steps:

1. Please ensure you take a complete backup of your website.
2. Navigate to the **WP-content/themes** directory and delete the existing XStore theme.
3. Download the XStore theme (version 9.4.4) from the following link: [XStore Theme Download]
https://www.8theme.com/downloads/
4. Reinstall and activate the XStore theme by going to **Appearance > Themes**.
5. After completing these steps, please check if the issue is resolved.

If the problem persists, we recommend keeping all third-party plugins deactivated and granting us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. This will allow us to investigate further and provide the necessary assistance.

Please remember to take a full backup of your site before proceeding with any changes.

We hope this solution helps. Should you need further assistance, feel free to reach out.

Best regards,
The 8Theme Team

Hello, @Parag,

We would like to inform you that we have successfully removed the existing XStore theme from your website and reinstalled the latest version of the XStore theme. You can download the theme archive from the following link: https://www.8theme.com/downloads/

Additionally, we have deactivated all third-party plugins on your website and successfully imported the demo content.

We trust this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Parag,

Thank you for providing the login access.

We are pleased to inform you that the Sneakers demo has been successfully imported onto your website. Kindly clear your browser cache and review the changes at your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @JiPanditJI,

Thank you for your response.

Upon reviewing your website, we noticed that it is not displaying correctly. Specifically, the console is showing a 409 error response from the server.

We kindly recommend that you contact your hosting service provider to address this issue.

Additionally, we suggest disabling all third-party plugins (including cache plugins and CDN) that are not included with XStore. You can find a list of the included plugins here: [https://xstore.helpscoutdocs.com/article/36-included-plugins]. After disabling these plugins, please clear your browser cache and check the website again. It is possible that one of the additional plugins is causing the issue.

If the problem persists, please keep all third-party plugins deactivated and grant us permission to debug your site. This may involve deactivating all third-party plugins and any on-site customizations. Doing so will allow us to investigate the issue further and provide the necessary assistance.

Before proceeding, we strongly advise you to take a complete backup of your website to ensure the safety of your data.

Thank you for your attention to this matter. We look forward to assisting you.

Best regards,
The 8Theme Team